| Experiment (select + to view abstract) | Abstract | Start date | Location | Research tags | Status | Experiment Type | ID | Research Design | Results | |||
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| Adaptive Treatment Assignment of Outreach Enrollment Calls | PxD operates Ama Krushi, a free agriculture information service delivered over mobile phones, in collaboration with the State Government of Odisha Department of Agriculture, using a two-way Interactive Voice Response (IVR) platform with “outbound” push calls and an “inbound” hotline service. We designed an adaptive experiment—an approach that allows the experimental design to change based on accumulating data during the trial—to choose the best method from a variety of call methods for enrolling farmers in the Ama Krushi service. The aim was to decide which type of outreach call worked best—for example, whether to call in the morning or evening, and whether to send a reminder text message beforehand. Instead of testing all options equally, we ran the experiment in multiple waves. After each wave, we used the results to adjust how many farmers were assigned to each call strategy in the next wave. Strategies that looked more promising were tested more, while enough testing of alternatives was still kept in order to learn reliably. Over the 17 waves that involved about 10,000 phone numbers, the experiment gradually concentrated on the most effective strategies while continuing to compare close competitors. By the end, one approach—calling at 10AM with a text message sent an hour in advance—had about a 75% chance of being the best. | 2019 | India, Odisha, India | Government of Odisha | Message timing and frequency, Service design | Completed | _N/A | Other | 3314 | We selected the sample of rice farmers in Odisha from a list of phone numbers provided by our government partner. We set aside a batch of 10,000 valid numbers that are not on the Indian “do not disturb” list, and randomly selected waves of 600 phone numbers for testing. We designed six treatments that combined automated voice calls in the morning (10AM) or evening (6:30PM) with text message alerts sent one hour or 24 hours ahead (or not at all). | Calling farmers at 10AM after sending a text message one hour before was the most successful strategy. About 19% of farmers who received this type of call completed enrollment—giving this strategy about a 75% chance of being the best approach out of all six of the strategies that were tested. Because the experiment continuously learned which strategies worked better, it automatically assigned more farmers to successful approaches over time. Cumulatively, nearly 40% of farmers received the most successful type of call, whereas under 4% received the least successful call (at 6:30PM without a text message alert). The overall enrollment success rate was 18%, compared to an estimated 17.2% if we had assigned equal numbers of farmers to all six strategies throughout. This adaptive approach had two benefits. First, it produced strong evidence about which strategy was best, which helped PxD choose what to implement in ongoing service design. Second, even during the experiment itself, more farmers received better-performing call strategies, which slightly increased the overall success rate compared with a standard experiment that would have split calls evenly across all options. | |
| Supplemental Explanations to Improve Comprehension of and Trust in Soil Health Cards | PxD has operated the Krishi Tarang service in Gujarat since 2016 to provide free agriculture information via mobile phones using a two-way Interactive Voice Response (IVR) platform with “outbound” push calls and an “inbound” hotline service. Governments in India have invested heavily in soil testing, with the goal of distributing 140 million “Soil Health Cards” (SHCs) directly to farmers in 2017. Yet, absent additional information, farmers may have difficulty understanding and acting on the information provided in SHCs. In a field experiment with cotton farmers in Gujarat, we tested farmer understanding when farmers were provided with an SHC without a supplement against farmer understanding when farmers were provided with an audio supplement, a video supplement, or an in-person explanation by an agronomist. We find that the treatments significantly improved farmer understanding of SHCs, as well as improving farmer trust in SHCs. All three treatments dramatically improve participants’ ability to interpret fertilizer recommendations from the SHC, with between 36 and 50 percentage points (pp) higher comprehension among treated individuals. Farmers in each of the three treatment groups are also more likely to report trusting recommendations compared to those in the SHC-only group. The primary contribution of this study is to evaluate the prospects for digital advisory to assist in the delivery of information about site-specific agricultural practices. When benchmarked against in-person extension, audio and video supplements perform comparably in terms of both enabling farmers to comprehend SHC recommendations and eliciting trust in the accuracy of SHCs. Informational supplements perform significantly better on both measures than just providing a farmer with an SHC. | 2017 | Gujarat, India, India | _N/A | Input recommendations, Service design, Soil fertility | Completed | _N/A | Impact Evaluation | 3289 | Across 12 villages in two blocks of Gujarat where the Krishi Tarang service was operational, we selected approximately 600 farmers to be assigned at random to one of four conditions in which farmers received:
We also randomly varied whether the SHC recommended higher fertilizer use than is typically practiced by farmers in the area or lower fertilizer use than is typically practiced. Each set of recommendations was plausible, given the soil composition in the area. This was done to understand whether trust in information is driven by a bias towards believing that more fertilizer is always better than less. Half of the participants in groups T1, T2, T3, and C received high-recommendation SHCs and the other half received low-recommendation SHCs. Farmers in the three treatment groups were also provided with a written supplement to convert fertilizer recommendations from the kg/hectare unit of area used by the SHC to the kg/bigha unit commonly used in this setting. We first assessed farmer beliefs without providing any soil nutrient information, by asking the farmer to provide fertilizer recommendations to a hypothetical friend or cousin cultivating irrigated cotton. Second, we showed each farmer an SHC and asked the farmer to answer: (1) factual questions about the SHC’s recommendations about three specific types of fertilizer, and (2) opinion questions, to gauge the farmer’s perception of the trustworthiness of these recommendations. Finally, as per the farmer’s assignment to a treatment group, the SHC’s recommendations were also explained through an audio recording, video clip, or visit by an agronomist. Farmers were then asked to answer the questions again. At this time, they were also asked other questions regarding their knowledge of soil fertility, trust in recommendations under different scenarios, and willingness to participate in lotteries whereby, if chosen, they would have to pay INR 250 (or 200, or 150) to have a soil test worth INR 250 performed for their field. For more information see Cole and Sharma (2017). | We find that the treatments significantly improved farmer understanding of SHCs as well as farmer trust in SHCs. All three treatments dramatically improved participants’ ability to interpret fertilizer recommendations from the SHC, with between 36 and 50 pp higher comprehension among treated individuals. Of the three treatments, gains were highest in the agronomist intervention, followed closely by the video and audio supplements. Farmers in all three treatment groups were more likely to report trusting the SHC recommendations than farmers in the SHC-only group. Farmers visited by an agronomist were 11.1 pp more likely, and farmers who received the audio or video treatment were 5–7 pp more likely, to report fully trusting the SHC recommendations, compared to farmers in the SHC-only group. We could not detect a difference in trust between recipients of low-recommendation and high-recommendation SHCs. | |
| PaddyAI–Artificial Intelligence versus Human Engagement: A Comparison for IVR Advisories | PxD operates the Coffee Krishi Taranga (CKT) platform in collaboration with the Coffee Board of India to provide a voice-based advisory service for coffee farmers through a two-way Interactive Voice Response (IVR) system. We have developed an AI-powered assistant, PaddyAI, guided and controlled by agronomists, to generate deeply customized agricultural advisories on demand. At scale, the AI can rapidly produce the many customized, translated, and audio versions needed, a task that would be impossible for agronomists to do manually while maintaining quality and timeliness. This A/B test is the first in a series of service improvement experiments as PxD integrates AI-enabled IVR advisories through PaddyAI. The objectives of this A/B test are to understand (1) whether AI-generated advisory content has similar user engagement compared to human-generated advisory content, and (2) whether an AI voice has similar user engagement compared to a human voice delivering the content. Findings from this A/B test will help improve the generation of advisory and the text-to-speech processes of PaddyAI. | 2025 | India, Karnataka, India | Coffee Board of India | Agricultural management advice, Artificial intelligence (AI), Message narration, Service design | Ongoing | _N/A | A/B test | 3153 | The A/B test will run for seven weeks, during which coffee farmers will receive one advisory per week based on the coffee crop calendar. Farmers will be randomly assigned with equal probability to one of three groups, stratified by district and gender. The groups are:
We will collect data for seven rounds (R1–R7). We will use PxD administrative platform data to assess user engagement, measured as:
| Farmers who received AI-generated advisories with an AI voice had 1.3 percentage points higher listening rate (or 2.2% higher) compared to farmers who received human-generated advisories. This difference is statistically significant (p<0.05). Additional analysis is ongoing. | |
| Leaf Color Chart Distribution Pilot | Farmers in low and middle-income countries face multiple barriers to optimizing agricultural decisions and often don’t have access to actionable information to adapt their practices. These challenges are particularly salient in fertilizer application: Returns to fertilizer are highly heterogeneous, which makes it difficult for farmers to observe the effectiveness of their actions. With large fertilizer subsidies in South Asia, many farmers overuse nitrogen fertilizers. A Leaf Color Chart (LCC), a simple plastic strip with graduated green shades, provides both real-time estimates of a crop’s nitrogen status and rule-of-thumb guidance on correct quantities of urea fertilizer to apply to address the crop’s need for nitrogen. We piloted a light-touch intervention to encourage the use of LCCs by cotton farmers in Gujarat, India. The pilot experiment was designed to generate suggestive insights on farmers’ interests and the barriers to using LCCs, and to elicit the farmers’ feedback. We randomly assigned 32 villages to four distribution channels, namely PxD, a non-governmental organization (NGO) partner, agro-dealers, and peer farmers, and distributed LCCs to a total of 418 randomly selected farmers, who all received a context-specific instruction booklet and digital advisory. We saw wide use of the tool: More than half of the cotton farmers who received an LCC reported using the tool. Distribution by agro-dealers and by peer farmers were the most promising distribution channels for LCC adoption and accurate recall of LCC usage instructions, relative to the benchmark in-person distribution by PxD staff. Preliminary findings suggest that, on average, the farmers who received LCCs reported applying 35% less nitrogen fertilizer and harvesting 11% more than those who did not. | 2022 | Gujarat, India, India | _N/A | Agricultural management advice, Input recommendations, Service design, Soil fertility | Completed | Kharif | Other | 3122 | We randomly assigned four types of LCC distribution methods at the village level, stratified by district and whether PxD’s service penetration rate in the village was above or below the median. We assigned treatment randomly to infer results clearly and at the village level, as some distribution types had a higher risk of spillovers than others did. We designed the pilot to provide preliminary insights on the efficacy of the different distribution channels, in order to rule out mechanisms that are unlikely to work and to gather qualitative insights on whether and how farmers use the tool. With only 32 villages and 830 farmers in the pilot, the study was not designed to detect significant differences in distribution channels or causal impacts of receiving LCCs on farmer outcomes. We facilitated the distribution of LCCs to 418 farmers, provided them with a context-specific instruction booklet, and delivered advisory content over the phone with behavioral nudges on how and when to use LCCs. We sent these messages every week from the start of the sowing period in Gujarat, for three weeks. During May 2022, we tested the following LCC distribution mechanisms:
Throughout the pilot, we also followed up with 412 control farmers who did not receive the LCC. We conducted a phone midline survey during August–September 2022, in-person focus group discussions and qualitative interviews during October 2022, and an in-person end-of-season survey during November 2022–January 2023, to understand whether LCC recipients changed their nitrogen-use patterns and the impact of LCCs on other farming outcomes. We used the cost of cotton production in Gujarat, as described in Cole and Fernando (2021), to estimate potential cost reductions for farmers who receive an LCC. | The most promising distribution channels for LCC adoption and accurate recall of LCC-usage instructions were distribution by agro-dealers and by peer farmers, relative to the benchmark in-person distribution by PxD staff. The NGO distribution channel reached substantial scale by distributing large quantities of LCC compared with other indirect channels. However, qualitative data revealed implementation challenges: Farmers who received LCCs through this NGO channel were less likely to recall having received the tool and had lower recall of how to use it. By comparison, 93% of the farmers who received LCCs through PxD, agro-dealers, or peer farmers recalled receiving the LCC, with 82% reporting that they still had their LCC at the end of the pilot project, and 54% reporting that they used their LCC during the season. Farmers who received an LCC from the NGO had the lowest engagement with the digital extension service (average pick-up rates of 60% for calls about LCCs) compared to those who received LCCs from PxD, peer farmers, or agro-dealers (average LCC-call pick-up rates of 75–85%). Quantitative and qualitative data suggest that, compared with farmers receiving LCCs directly from PxD, the farmers who received LCCs from agro-dealers and peer farmers were more educated and, at baseline, had higher average nitrogen-fertilizer use. This pattern suggests that local agents such as agro-dealers and farmers may be more effective at identifying and reaching farmers who are more likely to use and benefit from the LCCs, such as those who can read, those with high nitrogen-fertilizer use patterns, or those who are more willing to try new technologies. Preliminary findings suggest that cotton farmers who received an LCC used 35% less nitrogen on average than those who did not. The effect is likely driven by decreases in fertilizer use by those farmers who were overusing it at baseline. Our analysis also suggests a smaller positive effect on yield: Farmers who received the LCC had an 11% increase in average yields compared with those who did not receive the LCC. However, this is not statistically significant. Based on PxD’s previous data on the average cost of production of cotton in Gujarat, as described in Cole and Fernando (2021), we estimate that these results could translate to a decrease of at least 4.3% in the cost of production per acre, due to the reduction in nitrogen-fertilizer use by farmers who receive an LCC. | |
| Assessing the Impact of Leaf Color Charts on Cotton Farmers | Farmers in low- and middle-income countries face multiple barriers to optimizing agricultural decisions, and often lack access to actionable information to adapt their practices. These challenges are particularly salient in fertilizer application: Returns to fertilizer application are highly heterogeneous, which makes it difficult for farmers to observe the effectiveness of their actions. With large fertilizer subsidies in South Asia, many farmers overuse nitrogen fertilizers. A Leaf Color Chart (LCC), a simple plastic strip with graduated green shades, provides both real-time estimates of a crop’s nitrogen status and rule-of-thumb guidance on the correct timing and quantities of urea fertilizer application. We evaluate whether access to LCCs, paired with in-person training and digital advisory messages throughout the season, can improve nitrogen management for cotton farmers in Maharashtra, India, and examine how alternative financial incentive designs affect LCC adoption. Using a random-walk sampling method, we recruited 1,253 cotton farmers across 60 villages during Kharif 2024 and individually randomized them (stratified by block) into five arms: control; LCC + training + digital advisory; and three variants that add small financial incentives (~$5/acre) delivered either ex-post conditional on use, ex-ante unconditional, or ex-ante conditional on use. To evaluate impacts, we collected both objective nitrogen-use-efficiency measures using mid-season chlorophyll meter checks, and farmers’ self-reported use of fertilizer and cotton yield using an endline survey, to analyze the outcomes of LCC adoption, nitrogen application behavior, and cotton yield. | 2024 | India, Maharashtra | J-PAL South Asia | Agricultural management advice, Input recommendations, Service design, Soil fertility | Completed | Kharif | Impact Evaluation | 2997 | Using a random-walk sampling method, we recruited 1,253 cotton farmers across 60 villages in six blocks in three eastern districts of Maharashtra. Eligible participants were the primary agricultural decision-makers in their household, aged 18–75. Their primary crop for Kharif 2024 (the intervention year) was cotton, grown on land they own (not solely rented or sharecropped). They applied urea to cotton in the Kharif 2023 season, possessed a verifiable 10-digit mobile number, and had at least one plot that was under cotton cultivation in each of the past two Kharif seasons and would be under cotton again in Kharif 2024. Eligible participants were willing to accompany the enumerator for GPS area measurement and soil sampling for this plot. We stratified recruited farmers by block of residence, and randomly assigned the farmers to one of five experimental arms: 1. Treatment 1 (T1, n = 208 farmers): LCC distribution and in-person training, plus digital extension support via Interactive Voice Response (IVR) and WhatsApp. We collected baseline survey data, soil samples, and GPS coordinates of the monitored plots prior to randomization. We collected chlorophyll meter and LCC readings two times during the cotton growing season at approximately 55 and 75 days after sowing (DAS). The endline survey measured self-reported fertilizer quantities and timing, LCC use and knowledge, yields, and production costs. We used administrative data to measure user engagement with the digital advisory services (IVR/WhatsApp). The integrated data collection and intervention timeline was as follows: Primary Outcomes of Interest: Secondary outcomes of interest: See the American Economic Association’s registry for randomized controlled trials for this study: https://www.socialscienceregistry.org/trials/14033 | ||
| Piloting the Distribution of Stress-tolerant Seeds to Agro-dealers | Climate change is increasing smallholder exposure to weather shocks, which makes scalable delivery of climate-adaptation technologies a policy priority. Input suppliers, who are farmers’ trusted source of information, often lack incentives to introduce new technologies rapidly, or they avoid taking this risk, without intervention. Building on a study (Dar et al., 2024), which found over 50% higher adoption rates from in-person free trial-seed delivery to private agro-dealers when compared to spreading information from government agents to farmers, our objective was to refine a free trial-seed distribution model to use fewer in-person components than Dar et al. used, so that policymakers can facilitate seed distribution at scale using existing seed distribution logistics. Building on work in a pilot in Rabi 2024, PxD partnered with Krushisharang, a private seed company in Gujarat, to pilot low-cost approaches to distributing free trial-seed bags for a high-yielding groundnut variety resistant to pests and diseases, Girnar 4, in Kharif 2025. We randomized 12 blocks into three groups that varied the delivery models of free trial-seed bags to local agro-dealers: (1) direct delivery with implementer-led recruitment of local recipient dealers; (2) collection-based hub-and-spoke distribution via the distributor-affiliated dealer, also with implementer-led recruitment; and (3) dealer-directed distribution at the affiliated dealer’s discretion. Results indicate that implementer-led recruitment (direct-delivery and hub-and-spoke models) achieved full or near-full distribution to targeted agro-dealers. By contrast, dealer-directed distribution produced minimal reach beyond distributor-affiliated dealers. | 2025 | Gujarat, India | Krushisharang Agriclinic Pvt. Ltd. & Fule Seeds | Input markets, Input recommendations, Service design | Completed | Kharif | Other | 2995 | Sample frame and selection criteria: Randomization protocol: Intervention details: Data collection and measurement: For more information on underlying evidence for this study, see Dar et al. (2024) or the working paper version. | Group 1—Direct delivery model: All 16 agro-dealers (four Krushisharang-affiliated and 12 recruited) successfully received the free trial-seed bags. Group 2—Hub-and-spoke model: All 16 seed bags were successfully delivered to the four Krushisharang-affiliated dealers in this group (four bags per dealer). Of the 12 recruited agro-dealers, nine collected their trial-seed bags from their respective Krushisharang-affiliated dealers. Of the three who did not, two cited the long distance to the affiliated agro-dealer’s shop and one reported that the dealer was unavailable. Group 3—Krushisharang-dealer-directed model: All 16 seed bags were successfully delivered to the four Krushisharang-affiliated dealers. Only two affiliated dealers in this group had distributed any trial-seed bags by the end of the pilot in June 2025; in both cases, the recipients were farmers instead of other agro-dealers. One affiliated dealer distributed a single bag to one farmer, and the other distributed one bag each to two farmers. None of the seed bags in this group reached non-affiliated agro-dealers. Summary: Implementer-led recruitment of recipients (Groups 1 and 2) enabled broader and more reliable distribution to intended agro-dealer recipients compared to the relationship-based approach in Group 3. Direct delivery achieved full coverage in all four blocks, while the hub-and-spoke model achieved partial coverage in some blocks. Given the small number of randomized clusters, the differences between these two implementer-led models are suggestive but not statistically significant. | |
| Monsoon Onset Forecast Dissemination to Farmers in India–Kharif 2025 | Climate change is increasing variability in the timing of agricultural growing seasons, thus creating significant challenges for farmers planning their agricultural decisions. Building on a successful pilot “Weather Forecast Dissemination 2024” in 2024 when PxD sent monsoon onset and total rainfall forecasts to 9.45 million farmers across 5 states, in 2025 PxD partnered with the Ministry of Agriculture and Farmers Welfare (MoAFW), the Department of Agriculture and Farmers’ Empowerment of Odisha (DAFE), Human-Centered Weather Forecasts Initiative (HCWF), and the Development Innovation Lab India (DIL–India) at the University of Chicago to scale up this initiative and deliver agriculturally relevant monsoon-onset forecasts to the mobile phones of farmers across India. Approximately 38 million farmers across 13 states received AI-driven monsoon onset forecasts, produced by the HCWF team and disseminated by MoAFW via SMS, two to four weeks in advance of the monsoon onset in May and June 2025, to support agricultural decision-making for the Kharif season. In Odisha, we randomized the roll-out of forecast delivery such that farmers in some blocks received forecasts via both Interactive Voice Response (IVR), disseminated by DAFE through the Krushi Samruddhi program, and SMS, while farmers in other blocks received forecasts only via SMS. This allowed for a comparison of outcomes between IVR+SMS and SMS-only blocks. We examined whether farmers recalled receiving the forecasts, listened to IVR messages, comprehended the forecast content, utilized the forecast information in agricultural decision-making, and adjusted planting choices (including crop/variety selection, area, timing, or replanting), and assessed the impact on crop outcomes. | 2025 | India, Odisha, India | Development Innovation Lab - University of Chicago, Government of Odisha, Human Centered Weather Forecasts Initiative, India Ministry of Agriculture | Message framing, Service design, Weather information | Completed | Kharif | Other | 2709 | Intervention details and treatment arms: Treatment group (n = 1,007): Received forecasts via IVR calls and SMS messages. Data collection and measurement methods: Sample frame and selection criteria: Experimental survey: In Odisha, a total of 2,058 farmers were randomly sampled from 118 blocks. Of these, 57 blocks had received forecast calls while 61 blocks had not. Randomization protocol with clustering or stratification: Experimental survey: In Odisha, blocks were randomly assigned to the treatment or control groups in each forecast grid box stratum. Within each block, we used simple random sampling to select respondents for the survey.
For more information on the previous trial, see “Weather Forecast Dissemination 2024”. | ||
| Blast Experiments: Names, Active Language, Proverbs, & Quiz Scores | One Acre Fund (OAF) is an agricultural service provider that provides support for smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. During the long rainy season 2019 (LR 2019), we sent regular push messages to OAF farmers encouraging them to access the Fall Armyworm (FAW) components of the MoA-INFO platform, namely the FAW menu of informational topics, the FAW monitoring tool, and the FAW misconception quiz. While sending these messages in the “OAF Kenya Fall Armyworm 2019” trial, we implemented a series of four A/B tests we called “Blast Experiments” to test the effects of message design tweaks on farmer access to the FAW components of the MoA-INFO platform. 1. Names: We tested the effect of including users’ first names in invitation messages on farmers’ access to the FAW components. The intervention increased access to both the FAW menu and the FAW misconception quiz by 3 percentage points (pp) over 19% in the control group, but did not have a statistically significant effect on access to or completion of the FAW monitoring tool. 2. Active language: We tested the relative effects of language, with active “now” framing compared to “at any time” framing, on farmer access to the FAW components. Using “send MENU… now” messages increased access to the menu by 3 pp over the 12% access rate of the “send MENU… at any time” messages. 3. Proverbs: We tested the effect of including one of various Swahili proverbs at the beginning or at the end of an invitation message on farmer access to the FAW components. Inserting a Swahili proverb at the start of an invitation message increased access to the FAW menu, but had no effect when the same proverb was placed at the end of the message. 4. Quiz scores: We tested the effect of including farmers’ prior best FAW-quiz score in invitation messages on their access to the FAW misconception quiz. The intervention increased access rates by 11 pp over 57% in the control group, which indicates that performance-based framing can meaningfully boost re-engagement. | 2019 | Kenya | Kenya Ministry of Agriculture, One Acre Fund (OAF) | Communication technology | Completed | Long Rains | A/B test | 2641 | The push and invitation messages were randomized as the messages were sent, and the randomizations were not blocked or stratified in any way. The main outcomes of interest are whether specific platform components (the FAW menu of informational topics, the FAW monitoring tool, and the FAW misconception quiz) were accessed or completed. Accessed means the users started the tool, either by replying to the invitation message or sending in a keyword (such as CHECK) to activate the tool. Completion means they finished using the tool. In the case of the FAW monitoring tool, users entered five values for their FAW infestation and the height of their maize to complete using the tool; the farmers then received a recommendation customized to the information they had shared. For further information on the trial that these experiments were part of, see Kenya Fall Armyworm Trial 2019 | 1. Names: Including users’ first names in message invitations increased access to the menu by 3 pp over a 19% control and to the FAW misconception information by 3 pp over a 19% control. However, it had no statistically significant effect on access to or completion of the FAW monitoring tool. Our interpretation is that using a name can make a message more noticeable, and so is good for low commitment invitations like asking users to receive messages. But including the name makes no difference for higher commitment components such as the monitoring tool—where a user has to go out to their farm to use the tool. 2. Active language: Using the active language “send MENU… now” increased access to the menu by 3 pp over the 12% access rate of the “send MENU… at any time” message. The gap in access rates did not close over time, which suggests that the immediate effect of the “now” framing is more important than the potentially longer-term effect of “at any time” framing. For the monitoring tool, “Send CHECK to 40130…” received a higher response rate than “Reply CHECK…” did. This might be because some low-end phones do not have a reply feature, so it is advisable to remind users of the MoA-INFO shortcode frequently. 3. Proverbs: Placing the proverb “One who studies goes on learning!” at the beginning of an invitation message increased access to the menu by 1.5 pp over the 11.5% of the control group. The same proverb at the end of the invitation had no statistical effect. No proverbs increased the rates of access to the FAW monitoring tool; we had placed proverbs only at the end of these messages, not at the beginning. For the misconception quiz, the proverb “One is never too old to learn!” increased access rates slightly more than the sentence “Test your knowledge of FAW!” did, although the difference was not significant. 4. Quiz scores: For users that had previously completed the Fall Armyworm misconceptions quiz, including their previous best quiz score (out of 5) in the invitation message increased their response rates by 11 pp over the control-group mean (57%). | |
| Weather Forecast Dissemination 2024 | In 2023, the Ministry of Agriculture & Farmers Welfare (MoA&FW) partnered with the Development Innovation Lab India (DIL–India) at the University of Chicago Trust to pilot and scale innovations addressing climate change, food security, and farmers’ welfare. Under this initiative, PxD and DIL–India collaborated to enable the digital delivery of weather forecasts to farmers. Climate change is disrupting and reducing the predictability of weather patterns, which makes it increasingly difficult for farmers to plan their growing seasons, and heightens farmers’ risk of severe crop losses. Building on evidence of the benefits of weather forecasts, we launched a large pilot to send to over 9 million farmers. Farmers in five states in India received two types of SMS weather forecasts: monsoon onset (MO), which predicted the start dates of the monsoon season (produced by a researcher at Potsdam Institute for Climate Impact Research, PIK), and total rainfall (TR), which projected the cumulative rainfall over the June–September monsoon season (produced by the India Meteorological Department, IMD). The objective of disseminating this information was to provide farmers with seasonal forecasts that offer sufficient lead time to make critical agricultural decisions. The study focused on whether farmers recall receiving SMS weather forecasts, trust the forecasts, update their beliefs about the upcoming monsoon, and use the information to guide their agricultural decision-making. Message dissemination used a saturation design, with varying coverage levels across sub-districts for MO forecasts, and randomly assigned comparison groups within districts for TR forecasts. | 2024 | India | Development Innovation Lab - University of Chicago, India Ministry of Agriculture | Communication technology, Message framing, Social learning, Weather information | Ongoing | Kharif | Impact Evaluation | 1864 | Sample frame and selection criteria: Randomization protocol with clustering or stratification: Intervention: Data collection and measurement methods:
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| Lab-in-the-field and Weather Forecast Service Experiment with Coffee Farmers | PxD operates the Coffee Krishi Taranga (CKT) platform in collaboration with the Coffee Board of India to provide a voice-based advisory service for coffee farmers through a two-way Interactive Voice Response (IVR) system. We partnered with the Climate Forecast Applications Network (CFAN) to develop highly localized, 5-day rainfall forecasts tailored to the contexts of coffee farmers in Karnataka. Farmers face significant productivity risks from weather variability, and these risks are amplified by climate change. We conducted an experiment with coffee farmers registered with CKT in Karnataka to examine how short-to-medium-range rainfall forecasts could support farmers’ decision-making, conditional on their ability to accurately interpret, trust, and act on forecasts. The study examined: how farmers form beliefs about weather and forecast accuracy as they observe repeated forecasts and outcomes; whether light-touch informational treatments improve farmers’ understanding of probabilities; and how climate vulnerability influences farmers’ beliefs about weather and forecast accuracy. Using lab-in-the-field (LIF) and real-world IVR experiments, we exposed farmers to weather forecasts and light-touch informational treatments. While farmers had a high demand for forecast services, their trust in forecasts decreased after they received erroneous forecast predictions, which led to a decrease in the frequency of farmers’ use of the service. Accuracy in initial forecast delivery mitigated this effect, which highlights the importance of early successes for building long-term trust in a new service feature. When climate change was made salient, farmers were more likely to use forecasts and were more tolerant of forecast errors, which underscores the value of forecasts in climate adaptation. | 2023 | India, Karnataka, India | CFAN, Coffee Board of India | Agricultural management advice, Message framing, Service design, Weather information | Completed | _Multiple seasons | Other | 1862 | We conducted LIF and real-world IVR experiments to expose farmers to weather forecasts and light-touch informational treatments. We first conducted the LIF experiment before rolling out the IVR forecast service experiment. Phase 0 of the forecast experiment included farmers who had participated in the LIF and had opted to receive forecasts, thereby creating overlap between the two study samples. We combined data from both components in some analyses, to link farmers’ responses and behaviors in the LIF with their subsequent engagement with the forecast service.
For further information see working paper: Surendra, Cole, and Harigaya (2025) | The experiment includes four parts: LIF, Phase 0, Phase 1, and Phase 2. The key experimental results below are mapped to these components, with the components in brackets for clarity in mapping. Willingness to pay (WTP): In an incentive-compatible elicitation using the Becker-DeGroot-Marschak (BDM) mechanism in the LIF experiment, farmers’ average WTP for an 8-month subscription to the forecast service was INR 204.4 (USD 2.42) or INR 25.55 (USD 0.30) per month. [LIF] WTP and engagement with forecast service: Farmers’ WTP was positively correlated with their engagement with the forecast service. Farmers who answered more than 50% of the forecast calls had a 6% higher WTP for the service (significant at the 5% level). [LIF, Phase 0] Accurate weather expectations: Weather expectations were accurate for more farmers in the forecast group (14.9% more farmers) relative to the control group (significant at the 10% level). [Phase 2] The effect of incorrect forecasts: Farmers were less likely to answer forecast calls following incorrect forecasts. Engagement decreased by 4.5% after a false alarm (significant at the 1% level) and by 3.4% after a missed event (significant at the 5% level), which demonstrates a discouraging effect. Early forecast successes (i.e., no incorrect forecasts in the first five calls) reduced the discouraging effect of false alarms by 4.6% (significant at the 1% level). The reduction in engagement was more pronounced for farmers who were more risk-averse, i.e., those who grew the more weather-sensitive Arabica variety or lacked working irrigation facilities, which suggests that higher stakes amplified discouragement. In blocks with high historical rainfall variability (above the median from 2000 to 2022; serving as a proxy for climate-change exposure), engagement declined by 6.2% following a false alarm, compared to an 11.1% decline in other blocks (significant at the 1% level). [Phase 0, Phase 1, Phase 2] Climate-change salience treatment effect: The climate change salience treatment increased the forecast service take-up rate by 3%, more than six months after administration (significant at the 5% level). [LIF, Phase 0] Forecast interpretation treatment effect: The forecast interpretation treatment had muted effects. Intended as a behavioral nudge to remind farmers about forecast uncertainty and probability interpretation, it led to a 3% reduction in overall engagement (significant at the 1% level), which decreased the likelihood of farmers answering both forecast calls and standard advisory calls, likely due to call fatigue. [LIF, Phase 0] | |
| Asset Collateralized Loans: Non-linear Repayments | Rainfall and temperature variability induced by climate change pose a substantial economic risk to smallholder dairy farmers in developing countries. Rainwater harvesting tanks may help farmers adapt to climate uncertainty. Previous work has found that Asset Collateralized Loans (ACLs) helped farmers purchase water tanks in Kenya (Jack et al., 2023). This study builds on previous work and evaluates the impact of ACLs for water tanks on economic and household outcomes with two dairy cooperatives in Rift Valley, Kenya. The study also tested an alternative ACL design in which required monthly payments were a function of milk income, which may be better adapted to farmers with seasonally variable income. | 2022 | Kenya | Development Innovation Lab - University of Chicago, LEPESA SACCO, Lessos Dairy Cooperative, Sirikwa Dairy Cooperative | Agricultural management advice, Input recommendations, Service design, Social learning | Ongoing | _Multiple seasons | Impact Evaluation | 1821 | We evaluated the impact of ACLs for water tanks using a stratified, matched-octad randomized controlled trial with 1,512 smallholder dairy farmers in Kenya. To increase power, we first screened out farmers with no interest in a tank loan. Eligible farmers were stratified by their dairy cooperative, access to piped water, and the presence of young children in the household, then grouped into octads using the Mahalanobis distance. Four farmers from each octad were randomly offered an ACL and four were assigned to the control group. For further information on the previous RCT, see Jack et al., 2023. See the American Economic Association’s (AEA) registry for randomized controlled trials for this study: RCT ID AEARCTR-0009662 | ||
| The Effect of the Full Coffee Krishi Taranga Outbound Advisory Service on the Adoption of Recommended Practices | PxD operates the Coffee Krishi Taranga (CKT) platform in collaboration with the Coffee Board of India to provide a voice-based advisory service for coffee farmers through a two-way Interactive Voice Response (IVR) system. Coffee has been increasingly affected by climate variability; this trend emphasizes the need for timely agronomic information to support farmers’ decision-making. We evaluated the impact of CKT advisories on the adoption of priority coffee management practices, namely composting and white stem borer (WSB) management, by smallholder farmers in Andhra Pradesh. We examined whether access to the full CKT outbound service leads to an increase in the adoption of recommended coffee practices. All 2,457 registered farmers in the blocks of Ananthagiri, Chinthapalli, Araku Valley, Paderu, G. Madugula, and Hukumpeta were included in the sample, stratified by block and prior CKT experience, and then randomized into two groups. The control group was provided access to the CKT hotline only, while the treatment group was provided access to outbound voice-call advisories and SMS dissemination, in addition to the hotline. Results are awaited. | 2024 | India | Coffee Board of India | Agricultural management advice, Service design | Ongoing | _Multiple seasons | A/B test | 1757 | Sample Frame and Selection Criteria: Randomization Protocol: Intervention Details:
Data Collection and Measurement Methods: | ||
| The Influence of Bayer-branded GeoPotato Alerts on Farmers’ Behavior and Perceptions | mPower is a Bangladesh-based social enterprise that specializes in technology-based development solutions. As part of its mobile agriculture program, Agro360, mPower sends text messages with crop management recommendations and weather alerts to farmers to improve the efficiency of their crops’ cultivation and promote practices that mitigate the impact of climate change on their crops. PxD and mPower partnered with Bayer, a commercial input supplier, to test branded SMS alerts in the GeoPotato advisory service provided to potato farmers in Bangladesh. The partnership aimed to explore sustainable models for delivering digital advisory services, by testing how branded content affects farmers’ behavior and perceptions. This trial assessed whether Bayer-branded GeoPotato alerts influence farmers’ recognition of the brand, use of fungicide, and trust in the GeoPotato service, as well as farmers’ willingness to adopt recommendations. Farmers were randomly assigned to receive either standard alerts or alerts that included Bayer branding. The study measured outcomes related to brand recall, fungicide use, and trust in the service. Branded messages led to an 18% increase in the use of Bayer products, without undermining farmers’ trust in the GeoPotato service or their willingness to adopt its recommendations. However, the branded alerts did not have a significant impact on farmers’ ability to recall the Bayer brand or recognize its products. These findings support the potential of NGO partnerships with commercial input suppliers to sustain digital advisory services while boosting their product-uptake. | 2018 | Bangladesh | mPower | Extension agents, Input markets, Social learning | Completed | _N/A | A/B test | 1721 | A total of 1,547 farmers were randomly assigned to the treatment group or the control group. Both groups received the same core GeoPotato service, with the key difference being whether the fungicide advice included a brand reference. Farmers in the control group (n = 839) received standard alerts that recommended only the chemical composition of fungicides, without reference to any specific brand. Farmers in the treatment group (n = 708) received branded alerts that explicitly recommended fungicides from Bayer. | The branded messages resulted in an 18% increase in the use of Bayer products (64.1% of treatment group farmers reported Bayer product use compared to 54.5% of farmers in the control group) without undermining the trust of farmers in the GeoPotato advice or their willingness to adopt its recommendations. These findings support the model of a partnership between the GeoPotato service and commercial input suppliers, such as Bayer, to ensure a sustainable source of funding for the service while increasing the exposure and sales of the supplier’s products. Farmers’ ability to recall the Bayer brand and their recognition of Bayer products were not significantly impacted by the Bayer-branded alerts. | |
| Motivational Messages for Extension Workers in Rwanda Tree Program 2022 | One Acre Fund (OAF) is an agricultural service provider that provides support for smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. During the 2022A agricultural season, OAF and PxD collaborated on a digital messaging project that targeted volunteer extension agents known as farmer promoters (FPs) in Rwanda, following a previous project “Motivational Messages for Extension Workers in Rwanda Tree Program 2018”. We examined whether SMS messages could improve FP performance, using two approaches: goal reminders, and personality-tailored motivational messages. Using a randomized controlled trial with 10,187 FP volunteer extension workers, we found that goal reminders sent during the regular working period increased a productivity index by 0.08 standard deviations, while reminders sent late had no effect. By contrast, personality-tailored motivational messages showed no performance improvements. These results suggest that workers who set ambitious yet realistic goals are more likely to respond to reminders and increase productivity, which is consistent with prior evidence on externally set goals. Given the extremely low cost of sending SMS reminders (US$0.005 per message sent), digital goal reminders can be a highly cost-effective way to strengthen extension services. | 2021 | Rwanda | One Acre Fund (OAF) | Communication technology, Extension agents, Input recommendations, Message framing | Completed | Season A | Impact Evaluation | 1710 | OAF had phone numbers for approximately 13,000 of the approximately 14,500 FPs in Rwanda. To recruit participants, enumerators from OAF phoned FPs and asked if they consented to responding to a baseline survey. From June to July 2021, OAF and PxD conducted a 25-minute baseline phone survey to collect data on FPs’ demographic characteristics, motivations, personalities, performance in the previous agricultural season, and goals for the upcoming agricultural season. The 10,187 FPs who completed the baseline survey became the study sample. The intervention took place in three settings: (i) a subsidized input promotion campaign, (ii) a demonstration plot, and farmer training campaign, and (iii) an agroforestry trees campaign. FPs received SMS messages from August to November 2021 shortly before and at the beginning of the 2022A season, which ran from September 2021 to January 2022. Endline survey data collection was completed in April 2022. We randomized participants into one of four main groups with stratification by the district and the quartile level of personality traits variation in baseline responses:
Additionally, FPs in each of the four groups (C, T1, T2, and T3) were subdivided to either (a) receive a goal reminder based on their response in the baseline survey, or (b) not receive a goal reminder. The goal reminders were implemented for two settings: (i) the subsidized input promotion campaign, and (ii) the demonstration plot and the farmer training campaign. See Working Paper: Martin Abel et al., 2025 “The Effect of Reminders for Self-Set Goals on Productivity” See previous trial: Motivational Messages for Extension Workers in Rwanda Tree Program 2018 | SMS goal reminders significantly improved the performance of FPs by 0.08 standard deviations on an overall performance index that included metrics for the number of farmers registered, the number of farmers trained, and the number of trainings held (statistically significant at the 1% level), but only when suitably timed and only for workers who set ambitious yet realistic goals. For individual metrics, FPs who received timely messages held, on average, 0.16 more training meetings than control group FPs, who held 3.8 trainings on average (significant at the 5% level), and trained 1.81 more farmers than control group FPs, who trained 58 farmers on average (significant at the 10% level). The effectiveness followed an inverted U-shaped pattern: Reminders had no significant impact on extension workers who set very low goals (at or below their previous performance) and on extension workers who set overly ambitious goals (more than double their previous performance); reminders were most effective for those who set goals 25–80% above their previous performance. Importantly, the intervention didn’t compromise the FPs’ work quality on other tasks. By contrast, we do not find statistically significant effects of motivational messages on FPs’ performance. | |
| Rearrangement of a Livestock Menu to Increase User Access to Desired Content (ATA Experiment 112) | PxD is partnering with Ethiopia’s Agricultural Transformation Agency (ATA) to help improve the effectiveness of their voice-based mobile advisory service, the 8028 hotline, by conducting continuous iterations and experiments, as well as by making suggestions for improvements to and customization of the service. The service has millions of registered farmers and represents the first in Africa to be maintained by a government entity at such a large scale. The livestock content was prepared and launched through the 8028 hotline in May 2020. The livestock content and the menu were structured as Dairy (first menu), Fattening (second menu), Small-Scale [commercial] Poultry (third menu), Improved Household Poultry (fourth menu), and Apiculture (fifth menu). Based on our exploration of user experience, we hypothesized that callers were likely choosing menu options based on the arrangement of the menu items instead of their desired content. Dairy was the most frequently selected menu option, followed by Fattening, then Small-Scale [commercial] Poultry, Improved Household Poultry, and Apiculture. However, our user base’s farming activities indicate that the majority of these poultry farmers engage in household production, not small-scale commercial production. In this experiment, we aimed to help users, specifically poultry farmers, reach their desired content more easily. We randomly assigned users who selected the Livestock menu to either a control group with no changes to the Livestock menu options or to the treatment group with the two poultry menu options as sub-menus under a new Poultry menu. We find the gap between selecting Small-Scale [commercial] and Improved Household Poultry menu options significantly narrowed in the treatment group, thus aligning more closely with production-activity patterns in our user base. | 2021 | Ethiopia | Ethiopian ATA | Communication technology | Completed | _N/A | A/B test | 1703 | The sample comprised all 8028 hotline users who selected the Livestock menu. Farmers were randomly assigned to the control group with no changes to the Livestock menu options or to the treatment group with the two poultry menu options combined under a new Poultry menu.
We used administrative data to measure the key outcomes of interest, namely access to content, and distribution of accessed content. | The gap between selecting Small-Scale and Improved Household Poultry menu options significantly narrowed in the treatment group, which was provided the new Poultry menu. Of treatment group farmers who selected the Poultry menu from the main Livestock menu, 57% selected Small-Scale Poultry and 43% selected Improved Household Poultry. In the control group the gap in menu selection was much wider with 72% selecting Small-Scale Poultry and 28% selecting Improved Household Poultry. Since the majority of poultry farmers in our user base engage in household production rather than small-scale commercial production, these findings imply that users were able to reach content more relevant to their production activities. | |
| PRISE: Timely Pest Risk and Management Advisory Campaign LR 2021 | The Pest Risk Information Service (PRISE) is an early warning model, run by the Centre for Agriculture and Bioscience International (CABI), that predicts the optimal timing of pesticide application. PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. CABI partnered with PxD to send SMS messages to farmers to help them make better decisions about pesticide application when confronted with pests in their fields. Linking this information to their planting date gives farmers early warning to act against the pests. This trial is a replication of a trial run in Kenya’s 2020 short rainy season (SR 2020) “PRISE Pesticide Application Campaign SR 2020”. The intervention in this experiment targeted maize, bean, and tomato farmers. The timing of fortnightly SMS messages was linked to pest-risk forecasts and planting dates during the long rainy season 2021 (LR 2021). The objective was to disseminate timely advice on pesticide application and evaluate the effect of the advice on farmers’ engagement with the MoA-INFO platform and on their pest management decisions. Consistent with the results from the SR 2020 trial, we find that the PRISE message campaign increased MoA-INFO menu browsing rates across all crops, thus confirming that push messages drive platform engagement. However, we observe slightly higher opt-out rates in treatment groups, which suggests that some users may experience SMS fatigue. Farmers generally perceived the PRISE recommendations as accurate, but cited their limited resources as a barrier to acting on the advice. | 2021 | Kenya | CABI, Kenya Ministry of Agriculture | Pest management | Completed | Long Rains | A/B test | 1696 | This trial was conducted in 173 constituencies that had a minimum number of 30 medium or late planters who had opted-in to receive the cropping series (CS) SMS advisory for maize, beans, or tomatoes from the MoA-INFO platform in the LR 2021. Users could opt-in to the CS for a maximum of two crops at a time. Farmers were randomly assigned to the treatment or control groups, stratified at the constituency level. Farmers assigned to the treatment group for one crop were also assigned to the treatment group for any other crops they had opted-in to at the time of randomization. The crop-wise randomization order was maize first, followed by beans, then tomatoes. The number of users who opted-in to maize at the beginning of the LR 2021 in the relevant constituencies was the highest (57,691 users), followed by bean (37,325), then tomato (17,707). The trial was designed to result in 10,000 farmers in the treatment group for each crop. Therefore the proportion of treated versus control farmers was 17.3% for maize, 26.8% for bean, and 56.7% for tomato. The proportion of medium and late planters in the treatment groups was determined based on the number of medium- and late-planting MoA-INFO farmers from qualifying constituencies. The three treatment groups were composed of 63% medium planters and 37% late planters. Maize, bean, and tomato treatment farmers received fortnightly push messages throughout the LR 2021, with recommendations for the best time to spray with pesticides. Treatment farmers were also invited to browse certain sections of the MoA-INFO content—the Fall armyworm (FAW), bean fly, and tomato leafminer (Tuta absoluta) menus, and the FAW monitoring tool—by sending specific keywords (i.e., FAW, BEAN, TOMATO, CHECK). Control group farmers received standard CS messages for the crops they had opted-in to. During the months of May and June, PxD conducted two rounds of monitoring surveys to gather feedback on the PRISE model. The outcomes for engagement with the MoA-INFO platform were: (1) opting-out of the CS, and (2) browsing the relevant MoA-INFO platform menus as encouraged by the treatment messages. We measured the opt-out outcome as a dummy variable if a user opted-out at any point in the LR 2021 season. We measured menu browsing as a dummy variable if a user browsed the menu at least one time during the same period, and we counted the total number of times the user browsed during that period. Users could still browse menus by sending the keyword, even if they opted-out of receiving CS push messages. For further information on the previous trial, see PRISE Pesticide Application Campaign SR 2020 | The Kenya PRISE information campaign had a positive effect on platform engagement. Maize, bean, and tomato treatment farmers browsed the MoA-INFO menu more than control farmers did. Consistent with findings in previous MoA-INFO trials, sending push messages to farmers is an effective way to increase both engagement with the platform and menu browsing. However, we find significantly higher opt-out rates for farmers who received PRISE messages, which we speculate may be due to SMS fatigue. According to monitoring surveys during the season, certain farmers were not able to act upon the recommendations. Farmers identified the lack of resources to buy required inputs (i.e., cost considerations) as the primary reason. In their pest management decisions, farmers were mainly informed by the MoA-INFO service and by agro-dealers, and to a lesser extent by peer farmers. A majority of farmers reported wanting to receive more information about the crops they grow (this is particularly true for tomato growers). | |
| Odisha Ama Krushi Call-time Customization | PxD operates Ama Krushi, a free agriculture information service delivered over mobile phones, in collaboration with the State Government of Odisha Department of Agriculture, using a two-way Interactive Voice Response (IVR) platform with “outbound” push calls and an “inbound” hotline service. This study evaluated whether personalizing the timing of information delivery can increase user engagement with IVR content. Specifically, we tested a targeted delivery strategy where the timing of advisory calls was personalized based on a machine learning model trained on farmers’ past engagement patterns and characteristics; the targeted delivery was compared to a random delivery schedule. By combining predictive modeling with a randomized controlled trial, this study aimed to generate actionable insights on the role of service customization in improving farmer engagement with digital extension services. We find that the targeted timing strategy increased pick-up rates by 1.7 percentage points (pp) overall, with a larger 3.2 pp gain by low-engagement users. These results highlight the potential of data-driven customization to enhance farmer engagement with digital advisory services. | 2021 | Odisha, India | Golub Capital Social Impact Lab, Government of Odisha | Communication technology, Message timing and frequency | Completed | Kharif | A/B test | 1679 | This project ran over a period of six weeks, from October 5 to November 23, 2021. The first three weeks were pilot weeks, when we observed farmers’ responses to randomly scheduled IVR calls. We trained a machine learning model to predict the best timing of advisory calls for individual farmers based on their engagement patterns and characteristics. The last three weeks of the study were evaluation weeks, when we evaluated a targeted call-time policy. The sample size for the intervention was about 1.3 million farmers, but we restricted the analysis to a subsample of about 900,000 farmers whose data we had for all the covariates. During the evaluation weeks, we separated the Ama Krushi service operation time into 91 time bins: 7 days (Monday to Sunday) X 13 hour-long blocks per day (8AM–9PM). We randomized farmers at the individual level. Control group farmers received IVR calls at a random time—a randomly chosen specific minute in the 8AM to 9PM period for 7 days per week. Treatment group farmers received the IVR calls during their predicted optimal time bin. The specific minute within the bin was randomly chosen. As there were technical constraints on the number of calls that could be sent per hour, some treatment farmers were assigned to their second-best time bin. There were three call attempts per message when farmers did not pick up the first attempts. Re-tries happened 24 hours after the previous attempt. Messages were prioritized in the following order: paddy advisories, non-paddy crop advisories, and livestock advisories. We use administrative data to measure pick-up rates as a binary outcome of interest. For further information see Athey et al. (2024) | We see a modest 1.7 pp gain in pick-up rate when the targeted policy was compared to the random policy. We also conducted a heterogeneity analysis by engagement group and find that low-engagement users (i.e., farmers whose pick-up rate in the pilot data was lower than the median pick-up rate) had a 3.2 pp gain in pick-up rate in the targeted-policy group compared to the random-policy group. | |
| MoA-INFO LR 2021 Registration: Crops First or Names First? | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. In this A/B test, we tested whether a redesigned registration process inviting users to opt-in to the crop advisory message series first, before asking registration questions, increased farmers’ registration completion and platform-engagement behavior. The treatment group received crop opt-in messages first; the control group received name registration messages first. Compared with the control group, the treatment group had a higher rate of crop series opt-ins but provided less profile information (e.g., name, location) and engaged slightly less with the platform after registration. Overall, switching the registration order improved specific registration metrics but reduced others, which indicates that there are trade-offs in registration design choices. | 2021 | Kenya | Kenya Ministry of Agriculture | Message framing | Completed | Long Rains | A/B test | 1678 | The sample comprised 69,701 users in the control group and 69,990 in the treatment group:
Randomization was stratified to ensure baseline comparability between treatment and control groups, which was confirmed by balance checks. Key outcomes that were measured were: response to registration prompts, provision of profile information, crop opt-ins, platform engagement (e.g., menu use), and total SMS interactions. | Altering the order of the registration messages had mixed effects. Farmers in the treatment crops-first group were significantly more likely to opt-in to the crop series during registration, by about 8 percentage points compared to the control name-first group. However, farmers in the treatment crops-first group were also less likely to provide key profile information, such as their name and location, and they answered fewer registration survey questions overall, than the control name-first group. Post-registration, the treatment group engaged slightly less with the platform than the control group did; this was shown by fewer SMS interactions, fewer topics accessed, and less menu use. The change in registration flow had no significant impact on opt-out rates. | |
| The Effect of Reminders on Farmers’ Knowledge and Adoption of Priority Practices for Cultivating Coffee | PxD operates the Coffee Krishi Taranga (CKT) platform in collaboration with the Coffee Board of India to provide a voice-based advisory service for coffee farmers through a two-way Interactive Voice Response (IVR) system. White stem borer (WSB) is a major pest in coffee cultivation, and causes crop damage and yield losses. In a qualitative survey with Arabica coffee growers in Karnataka, 30 out of 31 farmers had faced a WSB attack in the last coffee season, and 22 of these farmers reported having used corrective measures that are no longer recommended (or have been banned) by the Coffee Board. When asked about the practices recommended by the Coffee Board, more than 80% could not recall any priority practice, despite most having received one round of advisory in the past. Low recall doesn’t necessarily mean farmers didn’t adopt these practices; it could reflect the technical complexity of the recommendations, a limited availability of recommended inputs at local agro-dealers, or a farmer’s reluctance to change established practices. Given the high economic impact of the WSB, we tested whether repeating key recommendations for managing this pest would result in higher knowledge and adoption of practices when farmers are faced with an attack. To prevent damage from this pest, farmers are advised to take action as soon as infested plants are detected. Different steps are required depending on the extent of damage. We found that push-call and SMS reminders, in addition to our regular advisory calls, were very effective in increasing the adoption of recommended actions to address WSB infestations. Treated farmers were around 6 percentage points (pp) more likely to take any recommended actions against WSB, and 11 pp more likely if their plants were highly infested. | 2021 | Karnataka, India | J-PAL | Agricultural management advice, Communication technology, Message timing and frequency, Pest management | Completed | _N/A | A/B test | 1670 | The sample comprised farmers from Karnataka who were growing Arabica coffee and who had picked up at least one CKT call in the previous six months. We randomized farmers at the individual level and stratified them by district, smartphone user, gender, and whether their listening rate in the previous six months was above the median. Farmers were randomly assigned to the following groups: 1. Treatment 1 (T1)—Push-call reminders: Received the standard advisory message and 4 summary reminders via push calls. Messages were sent over seven weeks from September 8 to October 27, 2021. The sources of data for this experiment were the endline survey and the usage data (inbound, outbound, Q&A). The endline survey covered farmers’ knowledge of key practices and adoption of key practices, farmers’ interest in receiving promotional messages in the future, and farmers’ feedback on the content and timing of messages. Primary outcomes of interest were the proportion of farmers with knowledge of one or more recommended WSB practices, and the proportion of farmers reporting adoption of one or more recommended WSB practices. | Push-call and SMS reminders had a positive impact on the self-reported adoption of correct actions to address WSB infestations. Treated farmers (pooled for T1, T2, and T3) were around 6 pp more likely to take any correct action against WSB (control mean = 89%) and 11 pp more likely to take recommended actions against heavily infested plants (control mean = 77%). Both of these results are statistically significant at the 1% level. Push-call reminders (T1) slightly increased knowledge of correct practices for healthy plants (swabbing with lime solution), but had no significant effect on knowledge of recommended insecticides for WSB infestation. SMS reminders (T2) and a combination of both reminders (T3) had no significant effects on knowledge outcomes. | |
| Kenya Early Discounted Bundle Trial | One Acre Fund (OAF) is an agricultural service provider that provides support for smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. We conducted an Early Discounted Bundle (EDB) trial with OAF in Kenya during the 2021 long rainy season to test whether digital interventions alone could replicate the input adoption effects found by Duflo, Kremer, and Robinson (2011), particularly in contexts where farmers already had high familiarity with recommended inputs. The intervention targeted past OAF Duka shop clients and former core program members with an SMS campaign promoting hybrid maize seeds combined with fertilizers (DAP or CAN); the campaign offered time-limited digital discount coupons for bundled purchases shortly after the 2020 short rainy season harvest. A bundled input package is designed to ensure that farmers purchase the three complementary inputs in appropriate quantities for their land size. While the trial did not increase actual bundle sales, it significantly boosted individual farmers’ input purchases and Duka shop engagement (they were 11.5–16.4% more likely to visit the shops) and moved purchase timing 2–6 days earlier. Treatment effects were strongest for maize hybrid seeds (16.2–19.1% increase) and DAP planting fertilizer (15.7–18% increase). We compared these findings to OAF's other existing discount program, Super Saver Discount (SSD), and found that in-person promotional strategies achieved higher bundle uptake than the digital-only approach. This finding suggests that, while digital-only campaigns are more cost-effective, in-person extension plays an important role in closing the adoption gap. | 2021 | Kenya | One Acre Fund (OAF) | Communication technology, Input recommendations, Message framing | Completed | Long Rains | Impact Evaluation | 1666 | We randomly selected four out of the seven established OAF Duka shops. The random selection of Duka shops was done with county stratification, which meant choosing one shop per county in Bungoma, Nandi, and Kakamega, and the shop of Yala in Siaya. The Duka shops that participated in the EDB trial were: Bungoma, Kabiyet, Malava, and Yala. The three out-of-sample Duka shops (Malakisi, Kapsabet, Ingotse), as well as other less established OAF Duka shops, were instead eligible for the SSD program that offered farmers slightly smaller discounts than the EDB discount. The EDB and the SSD discounts were for the purchase of a bundle of hybrid maize seeds and fertilizers; the bundles were designed with an optimal input ratio. In January 2021, OAF identified a list of potential clients of the seven Duka shops. The list included two types of farmers: (a) past clients of the Duka shops, and (b) previous OAF core program members from sites that are near to those Duka shops. The EDB study sample consisted of 16,170 potential clients of the four Duka shops: 13,040 were past clients of the four Duka shops, and 3,130 were former OAF core program members from sites that are near to the four Duka shops. The list of potential clients of the three out-of-sample shops comprised 12,159 past clients and 1,761 past core program members. The farmers in the EDB study sample were randomized with stratification at the Duka shop level and the farmer type level (past clients or former core program members), and were randomly assigned to one of the following groups:
Treatment farmers received 7 to 9 SMS messages explaining the agronomic benefits of adopting planting fertilizer DAP and topdressing fertilizer CAN in combination with hybrid maize seeds. Treatment farmers were also offered a small, time-limited digital coupon to purchase the recommended inputs in a bundle designed with optimal quantities; this offer nudged farmers to visit the OAF Duka shops. T1 farmers were given a coupon with an expiration date of February 15, while T2 farmers were given a longer period to use the coupon until April 16. T1 farmers were further divided into two subgroups with different message framing. T1-A farmers received the standard messaging offering the coupon discount and nudging them to purchase the bundle of inputs. Messages sent to T1-B farmers also included the rationale for the recommendation to make purchases just after the short rainy season’s harvest, which was to encourage farmers to invest their income in agricultural inputs: “Invest in farm inputs when you have money now!” Control farmers were not sent any SMS message and did not receive a discount coupon to buy the bundle. In the last two weeks of July, we conducted a qualitative phone survey about farmers’ input purchases and preferences. The survey gathered the feedback of 83 farmers, of whom 64 were part of the treatment group (77%), and 19 were part of the control group (23%). For reference see Duflo, Kremer, and Robinson (2011). | OAF's discount coupon intervention significantly increased farmer engagement with Duka shops. Compared to control farmers’ average of 12.2%, T1 farmers were 2 percentage points (or 16.4%) more likely to make a purchase or visit the OAF Duka shops, and T2 farmers were 1.4 percentage points (or 11.5%) more likely to do so (T1 significant at p-value < 0.01 and T2 at p-value < 0.1). Administrative data shows significant increases in individual component purchases, and, importantly, in correct quantities. Farmers in T1 were 14.8% more likely to purchase individual bundle components in correct quantities and T2 farmers were 25.9% more likely, compared to control group farmers. While the administrative data suggest few purchases in bundles (only 0.1% uptake), farmer self-reporting in a follow-up survey suggests greater uptake in bundles. This may be due to over-reporting or how the purchases were recorded at the Duka shops as individual input purchases instead of bundle purchases. The intervention effectively drove farmers’ purchases of maize hybrid seeds and planting fertilizer (DAP), with treatment farmers significantly more likely to buy these key inputs: T1 farmers were 19.1% more likely to purchase seeds and 15.7% more likely to purchase DAP, while T2 farmers were 16.2% more likely to purchase seeds and 18% more likely to purchase DAP. Additionally, treatment farmers made purchases significantly earlier than control farmers; the timing effect was most pronounced for DAP purchases (2–4 days earlier across treatment groups) and aligned with the expected urgency created by limited-time offers. The treatments’ impact on the purchase of top-dressing fertilizer (CAN) were also in the positive direction, but only statistically significant in the long period discount group (T2). Although the potential clients of the SSD program did not visit OAF Duka shops more compared to the control farmers in the EDB trial, they purchased more bundles compared to both the control and treatment groups of the EDB trial. Moreover, they were also more likely to purchase CAN top-dressing fertilizer. The effectiveness of these in-person promotional strategies suggests that, while digital-only campaigns are more cost-effective, in-person extension plays an important role in closing the adoption gap. | |
| Automated versus Live Human Follow-up Calls | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. To identify strategies for boosting farmers’ engagement with the service, we tested the effectiveness of different follow-up modalities (receiving an automated call or a live human call) for users who initiated the registration process. Farmers who received blast invitations from Safaricom (a large Kenyan phone company) and started registration on the MoA-INFO platform in the long rainy season 2021 (LR 2021) were randomly assigned to a control group, or to two treatment groups that received either an automated follow-up call or a live human follow-up call. Receiving an automated Interactive Voice Response (IVR) call is associated with a 7.6 percentage point (pp) increase in the probability of accessing the menu compared to control farmers. However, live human calls seem to have an impact on more measures of platform engagement than automated calls do. Therefore, having an initial human contact following registration may drive more engagement by farmers than having an automated call does. | 2021 | Kenya | Kenya Ministry of Agriculture | Communication technology | Completed | Short Rains | A/B test | 1663 | The sample consisted of 600 farmers who were part of the Safaricom blast and had initiated registration on MoA-INFO during the LR 2021 season. Farmers were randomly assigned to a control group or to two treatment groups that received either an automated or a live human follow-up call. Randomization was conducted at the individual farmer level and stratified by county. Farmers were allocated into six groups, based on random assignment and whether they had opted-in to the LR 2021 cropping series (CS):
We used administrative platform data for menu browsing and content access to measure the farmers’ engagement with the MoA-INFO service after they had received the calls. | Receiving a live human call from an enumerator is positively associated with all engagement variables, and statistically significant, notably, for menu access. Farmers who received an automated IVR call were 7.6 pp more likely to access the menu, compared to control farmers. Several coefficients are negative, although they are not significant. However, the sample size does not allow us to rule out that the IVR treatment may have a negative impact on engagement. Giving a live human call to new MoA-INFO users appears to positively affect their future engagement with MoA-INFO services; this occurs mostly amongst users who have already opted-in to the CS. The impact of receiving an automated IVR message is more mixed, as this call seems to lead to lower engagement by treatment than by control farmers for many variables, although these results are not statistically significant. Therefore no definite conclusions can be drawn about the effectiveness of automated IVR calls for following up with new users. | |
| The Order and Designation of the Prompts of a Rating Scale | PxD operates Ama Krushi, a free agriculture information service delivered over mobile phones, in collaboration with the State Government of Odisha Department of Agriculture using a two-way Interactive Voice Response (IVR) platform with “outbound” push calls and an “inbound” hotline service. The outbound service is the primary way in which PxD provides farmers with timely, customized agricultural information. Farmers’ ratings of how useful they find the information provide important feedback for PxD to implement improvements to the service. Different monitoring and evaluation efforts, such as polling surveys and rating scales, have yielded different results regarding the usefulness of the advisory. This variation may reflect the differences in the feedback channels. Of farmers who received advisory messages in a previous six-month period, 26% rated at least one message on a Likert scale ordered from 5 (very useful) to 1 (not useful), which was played at the end of the weekly push call. The average rating of the service during that six-month period was 4.2. We conducted a test involving individual-level randomization of over 1 million paddy farmers. Different versions of an IVR-message rating scale were tested by comparing reversed-order and reversed-designation prompts to the default prompts. The results indicate that the ratings farmers provide are substantially influenced by the order the rating options are presented and the values assigned to them. | 2021 | India, Odisha, India | Government of Odisha | Communication technology, Message framing | Completed | Kharif | A/B test | 1657 | Over 1 million paddy farmers were randomly assigned at the individual level to a control group and two treatment groups, with equal probabilities. Randomization was stratified by gender, smartphone ownership, and whether the farmer had actively rated an IVR message in the six months prior to the experiment. The three groups received the service rating prompt as follows: Control group (T0): Received the standard Likert scale rating prompt ordered from 5 (very useful) to 1 (not useful). Treatment 1 (T1): Received a reversed-order scale so that farmers heard “1—Not Useful” first. Treatment 2 (T2): Received a reversed-designation scale, so that “5—Not Useful” was presented first, followed by the rest of the options. The experiment ran for two weeks. | Changing the design of the ratings scales caused large, significant differences in the mean rating. T2 of reversing the designation lowered the farmers’ rating by around 1.3 points on the scale of 1–5 compared to T0. T1 of reversing the order also caused a decrease, of around 0.1 points, in the mean rating compared to T0. Both results are statistically significant at the 1% level. This means that T0 farmers who received the standard Likert scale rating prompt from 5 to 1, where 5 means very useful, rated the service on average very useful (4.2) while T2 farmers who received a menu from 5 to 1, where 5 means not useful, rated the service below average (2.8). We do not know how much farmers noticed the changes in scales, so we cannot identify what is driving these effects. | |
| Kenya Planting Dates Trial | One Acre Fund (OAF) is an agricultural service provider that provides support for smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. Planting at the optimal time has the potential to increase a farmer’s yield, especially for late planters, who plant after the optimal date. This trial tested whether sending farmers an SMS message prompting them to plant at the optimal time increases their likelihood of planting at this time. We also tested whether sending an additional SMS message with a personal endorsement from a trusted source and/or addressing farmers’ misconceptions about the optimal planting times increases the effectiveness of the basic SMS message. Sending farmers planting date recommendations via SMS brings their planting dates closer, on average, to the optimal date. The effect is higher for late planters; late planters in the treatment groups planted on average four days closer to the optimal date compared to late planters in the control group. While we do not find significant effects on the proportion of farmers who planted in the optimal time window, we do find some evidence that the intervention increases the likelihood of late planters planting within five days of the optimal date. Additional SMS messages intended to boost effectiveness of the basic message did not have the intended effect. We do not find any presence of spillover effects. | 2021 | Kenya | One Acre Fund (OAF) | Agricultural management advice | Completed | Long Rains | Impact Evaluation | 1654 | The experiment randomized sites into control and treatment arms, with 50% of sites allocated to each arm. Farmer groups at the control sites received no messages. At treatment sites, 70% of the farmer groups received one of four variations of SMS-based interventions: Each variant was evenly distributed across 17.5% of treatment groups. The remaining 30% of groups at treatment sites were designated as spillover groups and did not receive any messages directly. Randomization was stratified by district and by an indicator capturing whether a group included farmers who were part of OAF’s Monitoring, Evaluation, and Learning (MEL) survey activities. | Sending farmers planting date recommendations via SMS messages brings their planting dates closer to the optimal date, on average. The effect is higher for late planters; late planters in the treatment groups planted on average four days closer to the optimal date compared to late planters in the control groups. While we do not find significant effects on the extensive margin (the proportion of farmers who planted in the optimal time window) of the entire sample, we find some evidence that the intervention increases the likelihood of planting within five days of the optimal date for the late planters. We do not find positive effects of the two additional treatment components. On the contrary, the effects of the basic SMS plus FO endorsement treatment, and the basic SMS plus misconception treatment on the likelihood of planting in the optimal time window were significantly lower than the effect of only the basic SMS treatment. We do not find any spillover effects of the treatment on non-treated farmer groups at the same site. While the trial offers promising results for the use of SMS messages to influence late planters to plant earlier, the additional treatment variations need further investigation. | |
| The Impact of Heads-up SMS Messages on Call Pick-up and Listening Rates | PxD operates Ama Krushi, a free agriculture information service delivered over mobile phones, in collaboration with the State Government of Odisha Department of Agriculture, using a two-way Interactive Voice Response (IVR) platform with “outbound” push calls and an “inbound” hotline service. The outbound service is the primary way in which PxD provides farmers with timely, customized agricultural information. We wanted to increase farmers’ engagement with the outbound service, in terms of pick-up and listening rates. We explored whether sending a “heads-up” SMS message to farmers increases their likelihood of picking up and listening to calls. We find that these reminders, in particular a reminder 10 minutes before the call, increased the pick-up and listening rates. Non-smartphone users and users with above-median historical listening rates show larger gains in both pick-up and listening outcomes than smartphone users and less historically engaged users do. | 2021 | Odisha, India | Government of Odisha | Communication technology, Message timing and frequency | Completed | Kharif | A/B test | 1651 | We selected approximately 32,000 farmers who were active Ama Krishi users as the sample frame. We then randomized farmers at the individual level into three groups: 1. Treatment 1: Received a heads-up SMS message 10 minutes before a push call. We stratified the randomization by prior outbound engagement (above or below the median listening rate in the previous season), smartphone ownership, and gender. We designed the intervention to test whether sending a heads-up SMS shortly before a scheduled advisory call increases the likelihood that farmers pick up and listen to the call. The experiment ran over four weeks to account for week-to-week variation and to estimate an average treatment effect. We used administrative data to measure call pick-up and listening rates as primary outcomes of interest. Based on previous benchmarks, the experiment is powered to identify a Minimum Detectable Effect (MDE) of 1.9–2 percentage points (pp) in pick-up and listening rates, using an average baseline listening rate of 51.4% and a pick-up rate of 57.0%. Due to SMS delivery constraints, the sample size was adjusted to maintain statistical power. | SMS message reminders, in particular a 10-minute reminder, increase the likelihood of farmers picking up and listening to advisory calls. We find a 5.9 pp increase in the pick-up rate (~17% over a control mean of 34%) and a 4 pp increase in the listening rate (~26% increase over a control mean of 15.4%) in the 10-minute group. The 1-hour group had a smaller but still significant positive impact. We also identify significant heterogeneity in treatment effects: There were larger gains in both pick-up and listening outcomes for non-smartphone users and users with above-median historical listening rates than for smartphone users and less historically engaged users. | |
| Framing of a Filter to Engage with the Seed Selector Tool | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. The platform includes a Seed Selector Tool (SST) that allows farmers to learn about maize seed varieties that are best suited to their agro-ecological zones, by browsing a list of locally suitable, certified varieties. We implemented a new feature allowing SST users to directly browse the three top-yielding varieties in their agro-ecological zone. We conducted this experiment with over 160,000 users in the 2021 long rainy season (LR 2021) to test two different framings to label this new filter in the SST: “top-yielding seed varieties” and “expert recommended”. The objective of this experiment was to assess which framing leads to greater engagement with the SST, but we found no clear difference between the two framing options. The expert-recommended label slightly increased the likelihood of users completing the first step, but no significant differences were observed in the subsequent steps to complete their use of the tool. | 2021 | Kenya | J-PAL, Kenya Ministry of Agriculture | Communication technology, Message framing | Completed | Long Rains | A/B test | 1636 | The sample for this experiment comprised all MoA-INFO users who had been active in the previous 12 months before the LR 2021 when the experiment was implemented. All 160,000 farmers in the sample received an SMS invitation to browse the new filter of the SST. The SMS invitation included the label of the new filter. The treatment groups received different labels: 1. T1: “top-yielding seed varieties”. | No treatment impact is found on the propensity of farmers to respond to the SMS invitation to engage with the SST. T1 farmers who responded to the SMS invitation were 2.9 percentage points less likely to complete the first step of the SST, which is when farmers indicate the seed maturity duration that they are interested in. No treatment impact is observed at the second step, when farmers choose between the new filter or the full list of seed varieties, or at the third step when farmers select a specific seed variety from the list they have access to. Overall, neither framing proved more effective than the other for driving meaningful engagement with the tool. The expert-recommended label slightly increased the chance that farmers completed the first step of the SST, yet no difference between the two labels is observed for the following steps. Since a farmer should complete the second step to get some information—the list of suitable seed varieties—completing the first step only does not lead to any gain in knowledge from engaging with the tool. | |
| Gain- versus Loss-Framing for Opting-in to Cropping Series Messages | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. In this experiment, we aim to test the relative effectiveness of gain- versus loss-framed messages in the cropping series (CS) opt-in invitation messages for long rainy season 2021 (LR 2021). The gain framing emphasized “improving harvests” while the loss framing emphasized “risking crop loss”. We find that, when compared to the neutral invitation message, the loss-framed message significantly decreased the likelihood of farmers opting-in to the CS, by nearly 7%. This suggests that farmers reacted strongly against a perceived risk of loss. There was no statistically significant difference in opt-in rates between the neutral and gain-framed messages. | 2021 | Kenya | Kenya Ministry of Agriculture | Message framing | Completed | Long Rains | A/B test | 1631 | The sample frame comprised 12,738 farmers who had not yet opted-in to the LR 2021 CS and had not provided location information. Farmers were individually randomized into three treatment arms with approximately equal probability. No stratification was applied during randomization. The intervention tested the effect of message framing on opt-in rates. Farmers were assigned to receive one of three SMS invitation messages. Two versions of invitation messages had an element of “potential benefits” structured as loss framed and gain framed, while the third version was neutrally framed: Neutral-framed group (n = 4,291): “Select up to two crops to receive advice about this season. Reply A to choose crops to receive regular messages.” Gain-framed group (n = 4,209): “Improve your harvests this season by getting advice about two crops. Reply A to choose crops to receive regular messages.” Loss-framed group (n = 4,238): “You risk suffering crop loss this season if you do not cultivate them with appropriate techniques. Reply A to choose crops to receive expert cropping advice.” We used administrative data of opt-in responses to measure whether the different framings of the opt-in invitation affect farmers’ likelihood of subscribing to advisory content. | When compared to the neutral invitation message, the loss-framed invitation message significantly decreased the likelihood of farmers opting-in to the CS, by almost 7% (2 percentage points less than the control mean of 30% opt-in rate, statistically significant with p < 0.05). This suggests that farmers reacted strongly against a perceived risk of loss. There is no statistically significant difference between the neutral invitation message and the gain-framed invitation message. | |
| User Anniversary Messages to Re-engage Inactive Users | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. To re-engage inactive users and acknowledge long-term users in a personal way, PxD sent an anniversary message showing appreciation of the user one year after the user’s registration. This A/B test compared two message variants—one asking about phone type and the other about land size—to assess which type of information request is more effective in prompting a user response. The phone-type information request elicited a stronger response than the land-size question. The anniversary messages achieved much higher response rates than previous information requests, which suggests that milestone-based, personalized messages can be an effective strategy for re-engaging dormant users and collecting valuable demographic information. We recommend further testing to explore the broader impact of such nudges. | 2020 | Kenya | Kenya Ministry of Agriculture | Communication technology, Message framing, Service design | Completed | Short Rains | A/B test | 1591 | Inactive MoA-INFO farmers (n = 2,664) who had previously initiated the registration process were randomly assigned to two groups. Treatment group 1, demographic information request (50% of sample): Message requested users to indicate the type of phone they use, Treatment group 2, agronomic information request (50% of sample): Message requested users to indicate the size of their farm, No group received the questions without the anniversary messages. Our outcome of interest was SMS response rates to the information request message, which we measured with PxD administrative platform data. | The demographic information request had a higher response rate than the agronomic information request (statistically significant at the 5% level). Response rates were 52.4% for Treatment group 1 (phone-type question) and 45.5% for Treatment Group 2 (land-size question). We observed positive engagement levels in the previously inactive users, which suggests that personalized anniversary messages with information requests can be used effectively in re-engagement efforts. This A/B test had more than double the response rates when compared to a previous SMS data collection exercise which had a 22% average response rate. This increase could be attributed to the personal appreciation at the start of each of the messages. Further tests would be useful for assessing the effectiveness of personalized nudges on response rates and re-engagement of inactive users. | |
| The Effect of the Narrator’s Gender and Profession on Push-Call Engagement | PxD is partnering with Ethiopia’s Agricultural Transformation Agency (ATA) to help improve the effectiveness of their voice-based mobile-phone advisory service, the 8028 hotline, by conducting continuous iterations and experiments, as well as by making suggestions for improvements to and customization of the service. The service has millions of registered farmers and represents the first in Africa to be maintained by a government entity at such a large scale. Historically, the 8028 farmers’ hotline content has been narrated by a female journalist. PxD designed this experiment to test whether variation in the narrator’s voice in terms of gender and profession influences farmers’ engagement with the 8028 hotline. The sample comprised 25,357 farmers who were 8028 users. According to registration information, women make up less than 25% of 8028 users. Each farmer was randomly allocated to the control group or one of the three treatment arms. The farmers received a series of push calls to provide information relevant to their crop and location. The four experimental arms were: female journalist (control), male journalist, female agronomist, and male agronomist. Using administrative data from 424,964 calls over a two-year period, we found that, overall, the female agronomist narrator generated the strongest listening outcomes but the weakest pick-up rates, while the male agronomist narrator generated the highest pick-up rates but substantially lower listening rates once calls were answered. | 2019 | Ethiopia | Ethiopian ATA | Communication technology, Gender, Message narration | Completed | _N/A | A/B test | 1577 | The sample comprised 25,357 farmers registered for the 8028 service. Each farmer was randomly allocated to one of the four treatment arms, and received a series of push calls to provide information relevant to the farmer’s crop and location. The four experimental arms for varying the voice of the narrator were: female journalist (control group), male journalist, female agronomist, and male agronomist. We measured engagement outcomes using administrative data. The pick-up rate was defined as the proportion of farmers who picked up the phone, and the listening rate was defined as the proportion of the call duration to the total length of the content. This experiment ran from June to August 2019, and April 2021 to May 2023 with around 20 calls per farmer scheduled during this time period. During this time period, 424,964 calls were used for the analysis. | Calls narrated by a female agronomist achieved the highest average listening rate, with farmers listening to 77.5% of messages. This is 0.8 percentage points (pp) higher than the control group of a female journalist narrator (76.7%; p < 0.05). By contrast, farmers assigned to the male agronomist narrator listened to 16.4 pp less of the calls on average than those in the female journalist control group (p < 0.01), which indicates substantially lower engagement with message content. There was no statistically significant difference in the listening rates of farmers assigned to the male agronomist group and the control group. Pick-up rates showed a different pattern. Farmers in the male agronomist group answered the highest number of calls during the implementation period (7.35 calls on average compared to 7.18 calls in the female journalist control group; p < 0.01). Farmers assigned to the female agronomist group answered 1.02 fewer calls on average, and those assigned to the male agronomist group answered 0.45 fewer calls, relative to the control group (both p < 0.01). Overall, the female agronomist narrator generated the strongest listening outcomes but the weakest pick-up rates, while the male agronomist narrator generated the highest pick-up rates but substantially lower listening rates once calls were answered. | |
| Agro360: Voice Messages in Bangla versus Local Dialects | mPower is a Bangladesh-based social enterprise that specializes in technology-based development solutions. As part of its agriculture program, Agro360, mPower sends text messages with crop management recommendations and weather alerts to farmers to improve the efficiency of their cultivation of their crops and to promote practices that mitigate the impact of climate change on their crops. For Rabi 2019, mPower partnered with PxD to understand the effect of sending voice messages in the local dialect on farmers’ engagement with the recommendations. Even though Bangla is the official language of Bangladesh, farmers in different parts of the country speak local dialects. According to the Cultural Survey of Bangladesh, there are 16 regional varieties of Bangla spoken in the target districts of the program. Even though farmers understand Bangla, they may feel more comfortable with messages in their local dialect. We tested farmers’ engagement with the service when the voice messages were delivered in their local dialect, compared to messages delivered in traditional Bangla as they had been during the previous seasons. The results show that farmers engage more with the voice message when it is sent in their local dialect, as reflected in the listening rate and the completion rate. | 2019 | Bangladesh | mPower | Agricultural management advice, Message narration | Completed | Rabi | A/B test | 1545 | The study randomized 4,518 farmers into two groups to evaluate the effect of language on the farmers’ engagement with voice message advisory services. The treatment group (n = 2,360) received messages in the local dialect, while the control group (n = 2,158) received messages in standard Bangla. Randomization was stratified by farmer union, crop type (mungbean or watermelon), and planting date, to ensure balance in key characteristics across treatment arms. Because watermelon farmers joined the service later, they received fewer messages on average than the mungbean farmers. | Farmers engaged more with the voice message when it was sent in their local dialect. Voice messages in the local dialect had a 3.8 percentage point (pp) increase in the listening rate, defined as the percentage of the call a farmer listened to, over the control mean of 73.2%. Voice messages in the local dialect had a 7.0 pp increase in the call completion rate, defined as the likelihood of listening to the full voice message, over the control mean of 48.5%. There is no notable statistical relationship between the language of messages and pick-up rates. | |
| SMS Survey Design Tweaks | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. This experiment tests how subtle changes in the framing or format of SMS survey questions and answers affect users’ response rates. We aimed to identify behavioral design elements that can improve the data quality and the user experience of SMS-based surveys deployed via the MoA-INFO platform. We find that small tweaks in message designs—from the opening-message framing to answer-option formats—make meaningful differences in survey completion rates and the time it takes for users to complete the survey. | 2020 | Kenya | Kenya Ministry of Agriculture | Message framing | Completed | Short Rains | A/B test | 1536 | We sent an SMS survey to 5,000 randomly selected users between July 16 and July 23, 2020. Respondents were asked who is the primary phone user (self or other person) and to provide the gender of the primary phone user. The survey incorporated three randomized elements:
Randomization was done at the individual level with each user randomly assigned to one combination of the above elements. The measured outcomes were:
| The experiment yielded several statistically significant findings regarding survey engagement and completion behavior. The introductory message framing had a substantial impact on participation: Response rate: Users who received the message “Can we borrow one minute of your time?” responded at a higher rate (24.22%) compared to those who received “Would you like to start?” (19.38%), which represents a 25% relative increase in response rate. Survey duration: Respondents who received the “borrow one minute” framing also completed the survey more quickly. After excluding extreme outliers (users who took more than 10 hours), the average survey duration was 35.4 minutes for the “borrow one minute” group, compared to 45.0 minutes for the “would you like to start?” group, which indicates a meaningful reduction of nearly 10 minutes in completion time. Completion rate by answer format: For users who opted to proceed after receiving the “borrow one minute” message, the answer-choice format influenced completion. Users assigned to the A/B/C format achieved a higher completion rate (95.86%) than those assigned to 1/2/3 (86.96%), which suggests that lettered options may improve navigability or comprehension. We find no notable differences in the key outcomes for the gender randomization that varied the answer order of the phone owner’s gender. | |
| 2018 Rwanda Fertilizer Experiment | One Acre Fund (OAF) is an agricultural service provider that supports smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. Rwanda’s Ministry of Agriculture (MINAGRI), the Rwandan Agriculture Board (RAB), and OAF conducted a national radio campaign at the end of 2018 to address smallholder farmers’ misconceptions about chemical fertilizer. MINAGRI, RAB, and OAF observed that misconceptions impeded farmers’ adoption of fertilizers, which likely suppressed the yields and income of the farmers. OAF and PxD conducted a complementary phone-based intervention to send SMS messages to Farmer Promoters (FPs—model farmers elected by other farmers in their village to serve as volunteer extension workers). The SMS messages encouraged FPs to: (i) themselves adopt best practices associated with fertilizer use, and (ii) teach other farmers to do the same. We find that the intervention had a positive and statistically significant effect on the index of the six recommendations for fertilizer use and training we made to FPs in the treatment arms. SMS messages are a low-cost way of making recommendations, and this promising result shows they can effectively modify FP behavior. | 2018 | Rwanda | One Acre Fund (OAF) | Extension agents, Message framing | Completed | _Multiple seasons | Impact Evaluation | 1535 | We randomly assigned FPs to treatment and control experimental arms. FPs in treatment arms received motivational messages whose content was designed to reinforce the content of a national radio campaign that was ongoing at the time. FPs in the control arm did not receive the messages. The experiment was implemented over 40 days. We randomly assigned our total sample of 3,000 FPs into one of five experimental arms of equal size (n = 600): Group 0: Control—Received no messages. Group 1: Basic message (BM)—Received one message every 10 days for a total of four messages over the 40 days. The message contained basic information about fertilizer use and was derived from the radio campaign during that 10-day period. Group 2: BM + nudge—Received two messages every 10 days for a total of eight messages over the 40 days. The first message was the same BM that Group 1 received. The second message was sent later in the 10-day period as a simple “nudge” message to remind the FPs about the content of the BM. Group 3: BM + “be a visible leader”—Received two messages every 10 days for a total of eight messages over the 40 days. First, the FPs received the same BM, and subsequently they received a message that encouraged them to “be a visible leader” in their community. Group 4: BM + “farmer appreciation”—Received two messages every 10 days for a total of eight messages over the 40 days. First, the FPs received the same BM, and subsequently they received a message of encouragement that emphasized that other farmers appreciate the FPs’ work and the role they play in the community. By comparing Group 0 to Group 1, we estimated the causal effect of receiving a single message on our outcomes of interest: (i) FP adoption of best practices, and (ii) the number of farmers the FP taught to adopt similar practices. By comparing Group 1 to Group 2, we estimated the effect of receiving a single message versus two messages, when the second message was a nudge reminder about the content of the first message. Finally, by comparing groups 3 and 4 to Group 2, we identified whether specific message-framing mattered. We used a follow-up survey to collect data on FPs’ farming practices and performance as volunteer extension workers, and 1,828 FPs completed the survey. Our behavior index comprised six outcomes measures: | SMS messages influenced farmer promoter (FP) behavior. Overall, FPs who received SMS messages were more likely to follow our recommendations—both adopting practices on their own plots and training other farmers—compared to the control group. Across all treatment groups, compliance increased by 0.1 standard deviations on our behavior index of six recommended behaviors. Receiving two messages instead of one may have an effect. FPs who received only the basic message (BM group) showed essentially no change in the behavior index. However, FPs who received the basic message plus additional messages (Groups 2, 3, and 4) showed effects larger than 0.1 standard deviations, though these weren't statistically significant. The different message framings we tested (across Groups 2, 3, and 4) didn't produce meaningfully different outcomes from each other. For individual outcomes, FPs in Groups 2, 3, and 4, who received BM + additional messages, were more likely to adopt fertilizer for their personal use (p < 0.01, p < 0.1, p < 0.05, respectively). On average, FPs in all treatment groups trained more farmers on fertilizer use than control group FPs did. However, this effect was not statistically significant. | |
| Changing the Frequency of Advisory Calls to Improve Farmer Engagement | PxD has operated the Krishi Tarang service in Gujarat since 2016 to provide free agriculture information via mobile phones using a two-way Interactive Voice Response (IVR) platform with “outbound” push calls and an “inbound” hotline service. We tested whether changing the frequency of advisory calls to farmers improves overall farmer engagement. Farmers were randomly assigned to receive standard weekly calls, or twice-weekly shorter calls, or to select their preferred frequency. The results suggest that both higher frequency and preference-based approaches increased listening rates, with stronger effects observed when farmers could choose their call frequency. | 2017 | Gujarat, India | J-PAL | Message timing and frequency | Completed | Kharif | A/B test | 1534 | Farmers were individually randomized into three groups: a control group, a treatment group, and a preference group. Farmers in the control group continued to receive advisory calls once per week, with each call maintaining the standard pre-treatment length. The treatment group received calls twice per week, but each call was half the standard length. The preference group was given the opportunity to choose the frequency of their advisory calls, which allowed personalized scheduling based on their preferences. After randomization, the baseline characteristics of the preference and control groups were found to be unbalanced. To account for this imbalance, we applied a difference-in-differences analysis to estimate the effect of the preference-based treatment on the outcome measures. The experiment ran for ten weeks. | Giving users the option to select their preferred frequency of calls resulted in the highest engagement rates. Users in the preference group had listening rates 9.4 percentage points (pp) higher than the control mean of 32.6% and pick-up rates 7.6 pp higher than the control mean of 80.0% during the implementation of the experiment. The treatment group, which received two shorter calls per week, had listening rates 3 pp higher than the control group, which received one longer call per week. These effects are statistically significant at the 1% level. However, the higher effect in the preference group may partly reflect a priming effect, as the decline in average listening rates over the ten week period was slower in the preference group than in the treatment and control groups. | |
| Agro360: Conversation versus Trivia | mPower is a Bangladesh-based social enterprise that specializes in technology-based development solutions. As part of its agriculture program, Agro360, mPower sends text messages with crop management recommendations and weather alerts to farmers to improve the efficiency of their cultivation of their crops and to promote practices that mitigate the impact of climate change on their crops. In Kharif 2019, mPower partnered with PxD to test advisory design tweaks to improve farmer engagement with the messages. This trial tested different narrative styles for the voice messages that were intended to capture farmers’ attention, by comparing the effects of messages beginning with short trivia facts and conversational-style advisory messages against the effects of standard messages. The results show that farmers who received conversational-style messages engaged more with the messages than farmers receiving the standard messages did, throughout the season. Notably, messages that started with a trivia fact increased the pick-up rates slightly but led to a considerable drop in the likelihood of listening to the full message. | 2019 | Bangladesh | mPower | Communication technology, Message narration | Completed | Kharif | A/B test | 1530 | By the beginning of Kharif 2019, 4,425 farmers had registered for the service. These farmers grew one of or a combination of the following crops: paddy (T-Aman variety), chili, and brinjal. The Agro360 recommendations were sent to all farmers from July 16 to December 30, 2019. Recommendations were customized according to crop and sowing data, using the information collected at registration. The messages covered the entire crop cycle: pre-planting, sowing, seedling stage, transplanting, tillering, reproduction, ripening, and harvesting. Paddy farmers received a total of 16 messages, chili farmers received 14 messages, and brinjal farmers received 12 messages. Farmers were randomly assigned to four groups: Sample messages: Group 1, Standard message: “For aman rice cultivation keep a drain filled with water for 5–7 days after sowing. After 5–7 days of sprouting, 2–3 cm water in the seedbed helps to control the rice field from weeds and birds.” Group 2, Conversational message (after the characters Ramjan and Kashem had been introduced in the first message, to set the context): “Ramjan: Brother Kashem, I’ve completed sowing seedlings in the seedbed. I have heard there should be space for drainage in the seedbed, shouldn’t it? Kashem: Yes, you’re right. Ramjan, when rice seedlings become 5–7 days old, keep some water storage in the drain near the seedbed; it will help to grow seedlings properly.” Group 3, Trivia message: “Did you know—there are more than 40,000 varieties of paddy in the world” + standard message. Group 4 Conversational + trivia message: “Did you know—there are more than 40,000 varieties of paddy in the world” + conversational message. In order to ensure that key characteristics were balanced between the different treatment groups, randomization was stratified by crop and by planting date. The delivery reports of the voice messages were used to measure engagement outcomes for pick-up and listening rates. | Throughout the message series over the season, farmers were more likely to pick up a call that began with a trivia fact: There was a 2.6 percentage point (pp) increase in the likelihood of picking up, over a control mean of a 38.6% average pick-up rate (statistically significant). Farmers listened to a higher proportion of a message when it was delivered in conversational style as compared to the standard message: Receiving a conversational message led to a 9.7 pp increase in listening rate over the control mean of 75.7%. Farmers were more likely to listen to the full message when receiving a conversational style message and were less likely to listen to the full message when receiving a message with a trivia fact: Receiving a conversational message led to a 6.7 pp increase in the likelihood of listening to the full message, while receiving a standard message with a trivia fact led to a 25.1 pp decrease in the likelihood of listening to the full message. The control mean was 60.2%. | |
| PRISE: Timely Pest Risk and Management Advisory Campaign SR 2020 | The Pest Risk Information Service (PRISE) is an early warning model, run by the Centre for Agriculture and Bioscience International (CABI), that predicts the optimal timing of pesticide application. PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. CABI partnered with PxD to send SMS messages to maize, bean, and tomato farmers registered on the MoA-INFO service, to help the farmers make better decisions about pesticide application when confronted with pests in their fields. Building on a 2019 pilot that provided maize farmers with optimal pesticide timing based on the PRISE model, CABI and PxD expanded the trial in 2020 to include three crop–pest combinations: maize and Fall armyworm (FAW), beans and bean fly, and tomatoes and tomato leafminer. Treatment farmers received targeted messages about optimal pesticide timing plus nudges to use specific MoA-INFO platform features (crop menus and the FAW monitoring tool). Control farmers received standard MoA-INFO cropping messages. We evaluate whether timely pesticide advice improves platform engagement and pest management practices, and we gathered farmer feedback on the PRISE model’s accuracy. The PRISE informational messages significantly increased menu access by maize, bean, and tomato farmers, while also increasing their platform opt-out rates. A vast majority of farmers (more than 85%) reported that the PRISE model gave accurate estimations. However, farmers indicated that their lack of resources to buy the required inputs was a notable limitation to them acting on the recommendations. | 2020 | Kenya | CABI | Pest management | Completed | Short Rains | A/B test | 1526 | This trial was conducted during Kenya’s 2020 short rainy season (SR 2020) across all 189 constituencies with at least 30 late or very late planters who had opted-in to receive the cropping series (CS) SMS advisory for maize, beans, or tomatoes from the MoA-INFO platform. Users could opt-in to the CS for a maximum of two crops at a time. Farmers were randomly assigned to the treatment or control groups. Farmers assigned to the treatment group for one crop were also assigned to the treatment group for any other crops they had opted-in to at the time of randomization. The crop-wise randomization order was maize first, followed by beans, then tomatoes. Treatment group farmers received fortnightly SMS messages based on CABI’s PRISE model. The messages offered time-sensitive recommendations on optimal pesticide application tailored by crop, location, and planting date. The treatment group farmers were also encouraged to access relevant MoA-INFO platform menus—such as the FAW menu for maize, the bean fly menu, the tomato leafminer (Tuta absoluta) menu, and the FAW monitoring tool—by texting specific keywords (e.g., FAW, BEAN, TOMATO, CHECK). Control group farmers continued to receive standard CS messages without PRISE alerts or nudges to targeted platform tools. Approximately 18,431 maize farmers and 10,000 farmers each for bean and tomato totalling 29,554 farmers were allocated to the treatment group and 19,872 farmers were in the control group. In each crop’s treatment group, 40% of farmers were late planters and 60% were very late planters, which reflected the distribution of the planting timelines of MoA-INFO users. The outcomes for engagement with the MoA-INFO platform were: (1) opting-out of the CS, and (2) browsing the relevant MoA-INFO platform menus as recommended by the treatment messages. We measured the opt-out outcome as a dummy variable if a user opted-out at any point in the season over a 4-month period from September 29, 2020 to January 31, 2021. We measured menu browsing as a dummy variable if a user browsed the menu at least one time during the same period, and we counted the total number of times the user browsed during that period. Users could still browse menus by sending the keyword, even if they opted-out of receiving CS push messages. | The PRISE SR 2020 message intervention increased overall menu browsing during the season. This is consistent with the regular encouragement of treatment farmers to access the FAW, Bean, and Tomato menus, and the FAW monitoring tool, throughout the PRISE SMS campaign. Treatment push messages increased farmers’ engagement with the individual crop menus both at the extensive margin (likelihood of having browsed the menu at least once: 1.2 percentage points (pp) for maize, 2.9 pp for bean, 3.6 pp for tomato) and at the intensive margin (number of times the menu was browsed: 7.1% more for maize, 20.5% more for bean, and 14.8% more for tomato). The PRISE campaign also significantly increased the browsing by treatment-group farmers of specific submenus such as FAW (1.4 pp), bean fly (0.3 pp), tomato leafminer (0.8 pp), bean (2.9 pp), and tomato (5.1 pp), compared to control-group farmers. The PRISE campaign did not increase the accessing and completion of the FAW monitoring tool. However, the SMS campaign significantly increased the CS opt-out rates of treatment farmers during the season, especially for maize at 2 pp and bean at 1.2 pp, and to a smaller extent for tomato at 0.8 pp; this could be due to SMS advisory fatigue. The monitoring survey results revealed qualitative insights that cost was the main reason for farmers not applying recommended pesticides. Consistent with feedback received on pesticides, farmers reported taking minimal management actions, mainly because of their lack of resources to buy the required inputs. | |
| Kenya IVR Pilot | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. PxD Kenya piloted automated phone calls delivering agricultural advice on banana pests and diseases to farmers using Interactive Voice Response (IVR) technology. The sample frame for this experiment was existing users of the MoA-INFO platform who had opted-in to receiving banana advice via SMS messages. The IVR service in this pilot was linked to a PxD-owned phone number, which ensured that all farmers subscribed to the service could call in and get advice for free. The messages were offered in the two languages (English and Swahili) available in the SMS system. The main aim of this pilot was to test whether the introduction of the IVR-based voice calls affected users’ SMS-platform engagement and knowledge gains. Another aim was to gain insight into the implementation of the new IVR feature and to monitor usage of this platform. While treatment farmers had a high rate of engagement with the IVR calls and gave positive feedback, the pilot did not detect a notable effect of the IVR intervention on MoA-INFO platform engagement or knowledge outcomes. | 2020 | Kenya | Kenya Ministry of Agriculture | Communication technology | Completed | Long Rains | Other | 1522 | The pilot targeted MoA-INFO users who had opted-in to banana content during the long rainy 2020 season (LR 2020) and had not opted-out of the IVR invitation. Not opting-out was defined as either responding with the “A” key (indicating “No” to the question “Do you want to discontinue this service?”) or not responding to the invitation message. The rate for not opting-out in this group was 86%. Banana farmers who were MoA-INFO users in the short rainy 2019 season (SR 2019) were also included in the pilot to see whether the IVR technology could attract these users back to the platform. The core analysis focused on the 7,500 eligible LR 2020 banana farmers. Randomization was conducted at the individual level. Stratification for randomization was based on county and the types of crops each farmer had opted-in to on MoA-INFO. From this group, 202 farmers were randomly selected to participate in a “Pilot of the Pilot”—a short feedback survey run immediately after one IVR message was delivered and listened to. The remaining 7,298 farmers were randomized into three treatment arms:
Each group received seven weekly push messages pertaining to the topic of banana pests and diseases. A follow-up phone survey (via voice call) of 204 farmers across all experimental groups (T1, T2, T3) assessed their knowledge of banana pests and diseases. | The IVR call treatment did not lead to meaningful differences in platform engagement (including general menu access, banana menu access, and cropping series opt-in). The engagement of the treatment farmers with the IVR service was high, and user feedback was positive. Voice call pick-up rates ranged from 91% to 98% over the seven weeks of implementation. Between 60% and 93% of users listened to at least 90% of the content of the call, depending on the topic and language. This means that treated farmers spent significantly more time with the service between SMS and IVR messages. Yet, the follow-up survey did not show improved knowledge of banana pests and diseases among treatment farmers who received SMS and IVR. Feedback from an SMS survey of treatment farmers showed that 93% of the 55% who responded to that survey question would like to continue receiving the voice calls. In a separate rating of four topics, the percentage of users who reported finding the IVR messages useful was over 95%. | |
| Kenya LR 2020 Cropping Series | PxD operates the MoA-INFO platform in collaboration with the Kenya Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. Farmers can access information whenever they like by sending the word “MENU” or “ORODHA” to access a complete list of topics. In addition, farmers can opt-in to weekly cropping series (CS) messages which offer advice on crop management practices—from land preparation to harvesting and storage—throughout the season. While all the content in the CS is available on the menu for farmers to access at any time, most engagement with the platform comes from farmers who opt-in to the weekly CS advisory. We previously found that the MoA-INFO platform could increase farmers’ knowledge about topics such as Fall Armyworm (FAW; for example, see “Kenya Fall Armyworm Trial 2019”). In this trial we evaluate the effects of the MoA-INFO service on farmers’ behavior, by randomizing farmers to receive invitations to specific CS topics. During the long rainy season 2020 (LR 2020), we selected seven CS topics that pertain to seed and fertilizer choice and post-harvest storage, and we randomized farmers to receive invitations to those seven CS topics. In September 2020, we collected information on the adoption of recommended practices and on crop yields, via a phone survey. Complementary information on platform engagement came from administrative data from the MoA-INFO platform. We find that higher adoption of recommended practices, as reported by farmers and measured using an aggregate index of practices, is correlated with higher yield. This finding suggests that recommended practices can improve agricultural outcomes. However, receiving SMS advice did not lead to statistically significant changes in the adoption of recommended practices or crop productivity (yield and harvest). These results suggest that our agronomic content and approach (i.e., advising on a set of good agricultural practices) has potential, and underscore the importance of enhancing the effectiveness of our information provision. | 2020 | Kenya | Kenya Ministry of Agriculture | Agricultural management advice, Communication technology | Completed | Long Rains | Impact Evaluation | 1502 | The trial sample consisted of all 11,336 MoA-INFO farmers from early planting constituencies who had opted-in to both maize and bean CS, had not opted-out of these CS at the time of randomization, had self-reported their ward location, and were in a ward with at least one other farmer who met these criteria (otherwise the ward would be dropped due to ward-level fixed effects). The sample was stratified at the ward level and randomized at the individual level because farming recommendations vary by the predominant agro-ecological zone (AEZ) at the ward level. Out of the 11,336 farmers in the sample, 1,417 (12.5%) were randomized to be part of the control group that did not receive the selected seven CS topic invitations: maize seed, maize fertilizer, maize topdressing, maize post-harvest storage, bean seed and fertilizers, bean planting, and bean post-harvest storage. The remaining 9,919 treatment farmers received all seven of the selected CS invitation messages (unless they opted-out). A phone survey of a subsample of 2,939 farmers gathered information on their farming practices, yield, and demographics. Given that the farmers had opted-in to receive CS recommendations, we wanted to send CS invitations to as many farmers as possible. Therefore, we chose to have a small control group and measure a limited set of outcomes on behavior change. For further information on a previous trial, see “Kenya Fall Armyworm Trial 2019”. | Adopting more recommended practices, measured using an aggregate index of practices, was correlated with higher yields, yet there was no evidence suggesting that the text message advice led to statistically significant changes in the rate of adoption of recommended practices or in farm outputs (yield and harvest). We analyzed the results by sub-groups for maize monocropping (n = 1,260), bean monocropping (n = 381), and maize and bean intercropping (n=1,635). We do not detect a significant impact on these three sub-groups, yet differences between these groups provide some valuable insights. In the case of beans, treatment impacts on yield and on individual practices are always in the expected (positive) direction. For maize, treatment impacts on practices are sometimes in the expected (positive) direction and sometimes in the opposite (negative) direction, while the impacts on maize yield are consistently negative. This difference suggests that bean results are somehow more promising than maize results. We also explored heterogeneous effects across different sub-groups (previous CS opt-ins, superusers, gender, smartphone ownership, location) and find little evidence of such effects. | |
| The Effects of Fewer and Revised Recommendations on Service Engagement and Agricultural Practices | PxD operates Ama Krushi, a free agriculture information service delivered over mobile phones, in collaboration with the State Government of Odisha Department of Agriculture, using a two-way Interactive Voice Response (IVR) platform with “outbound” push calls and an “inbound” hotline service. This A/B test examines the impact of three adjustments to our standard Ama Krushi service on farmers’ engagement with the service and on the adoption of the inputs we recommended to paddy farmers during the 2020–21 Rabi season. Specifically: (1) We sent fewer messages on high impact practices; (2) we used a structured message development template to develop content; (3) for each message, we conducted qualitative interviews with farmers who were not in the sample but were eligible for inclusion in the sample, to gather feedback on the comprehensibility and actionability of the messages; and (4) we sent the advisory message a second time to help farmers remember the advice better. We find that providing farmers with fewer, re-framed messages over a season increases their pick-up rates by 4 percentage points (pp) and their listening times by around 20 seconds per paddy message. Although the analysis was not powered to detect adoption effects, our qualitative findings suggest various mechanisms by which fewer and simpler messages could drive the impact on engagement and practices. | 2020 | Odisha, India | Government of Odisha | Agricultural management advice, Communication technology, Message framing, Message narration, Message timing and frequency | Completed | Rabi | A/B test | 1496 | Half of the 35,573 “active” Ama Krushi users in the Balasore or Bargarh district that reported planting Rabi paddy were randomly allocated to receive modified paddy advisory messages. The randomization was stratified by district, gender, and farmers’ Ama Krushi engagement during the last Kharif season (2020). To measure the effect of modified messages on farmer engagement, we used the administrative data on engagement outcomes collected by the Ama Krushi system. We collected no baseline survey data; however, we collected survey data at the endline on farmers’ adoption of priority practices for a small share of our study sample to estimate the effect of the treatment on the adoption of inputs recommended in the paddy advisory. We attempted to interview 1,000 farmers about their agricultural practices, but only 556 completed the survey. There was no indication of differential attrition, but the small sample size reduces the experiment’s power to detect adoption effects. Treatment effects were estimated using linear and logistic models for binary variables and linear models for continuous variables. We used robust standard errors and cluster standard errors where appropriate. | We find that providing fewer and better-communicated messages increased farmers’ pick-up rates by 4 pp over a control group mean of 65%. The revised advisory also affected farmers’ listening behavior. Although listening rates were 5 pp lower in the treatment group than in the control group, listening times were around 10 seconds longer for all messages and about 20 seconds longer for paddy messages. This suggests that the average farmer took advantage of the additional information (i.e., the repetition of the detailed recommendation) in the revised messages. Of the nine adoption outcomes that we analyzed, we found a statistically significant impact at the 10% level for just one (seed treatment), which is the rate that we would expect to occur by chance given the relatively small sample size for the endline survey. | |
| Kenya Agricultural Lime Experience Trial 2017 | One Acre Fund (OAF) is an agricultural service provider that provides support for smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. Soil acidity is a major issue for many of OAF’s clients. Under a critical threshold (pH < 5.5), soil acidity negatively affects maize growth and can inhibit the efficacy of OAF products, such as fertilizer and hybrid seeds. Soil acidity can be resolved by the application of agricultural lime. Agricultural trials run by OAF indicate that spot applying (microdosing) lime increases yields significantly. These spot applications are the application of lime directly to the soil around the roots of maize plants. Despite the high return on and relatively low cost of purchasing lime, adoption of lime has been low. This trial implemented a series of interventions to test whether Field Officers (FOs) and OAF’s clients gaining experience with lime increases the likelihood of farmers purchasing lime the following season. We find that monetary incentives for FOs were highly effective in increasing lime adoption by farmers. However, receiving free lime decreased the likelihood of farmers adopting lime in the subsequent year, possibly because farmers were expecting lime to be free again. | 2016 | Kenya | One Acre Fund (OAF) | Agricultural management advice, Input recommendations, Service design | Completed | Long Rains | Impact Evaluation | 1494 | During the long rainy season 2016 (LR 2016), a total of 32,659 OAF clients in six districts were randomized into the control group or one of the four treatment groups:
The treatments were designed to give clients and FOs varying levels of experience with lime—both directly and through training. The effect of each of these treatments on subsequent lime adoption was measured during the long rainy season 2017 enrollment. | Monetary incentives for FOs were highly effective at increasing lime adoption. Farmers at sites where FOs received the incentives were 13.4% more likely to adopt lime from OAF; this is a more than five-fold increase over the control-group mean of 2%. Receiving free lime, however, decreased the likelihood of farmers adopting lime in the subsequent year by 1.1 percentage points. Focus groups suggested that many farmers may have expected lime to be free again, which explains this negative effect. | |
| Kenya Agricultural Lime Messaging Trial 2018 | One Acre Fund (OAF) is an agricultural service provider that supports smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. In 2017, PxD and OAF conducted a randomized trial “Kenya Agricultural Lime Messaging Trial 2017” that demonstrated SMS messages significantly increased the adoption of agricultural lime by smallholder farmers in western Kenya. Building on these findings, this follow-up trial aimed to validate the 2017 results and to (a) verify that SMS messages continue to increase lime uptake, (b) test whether referencing peer farmers who previously adopted lime could promote adoption through social learning, and (c) test the relative effectiveness of different SMS framings and message repetition on farmer adoption behavior. We used a multi-component randomized trial to test these hypotheses with farmers in previously studied districts and new districts. The sample was drawn from OAF’s core program, with randomization at the individual level, stratified by district. SMS messages were delivered during the input-adoption period. The results confirm that SMS messages increased lime adoption, and provide evidence supporting the effectiveness of digital outreach at scale. While differences between specific message framings and social learning nudges were not statistically significant, the results of the experiment suggest that message content and repetition may influence adoption behavior and offer valuable insights for refining future campaigns. | 2017 | Kenya | One Acre Fund (OAF) | Message framing, Message timing and frequency, Social learning | Completed | Short Rains | Impact Evaluation | 1492 | The project had three main components. First, farmers from the same five districts as used in the Kenya Agricultural Lime Messaging Trial 2017 were randomized at the individual level, stratified by district, to either receive (treatment) or not receive (control) two SMS message streams. The first message stream, as in the 2017 trial, encouraged farmers to adopt lime. The other message stream emphasized the adoption of extra CAN fertilizer. Second, a subset of farmers who had not previously adopted lime were randomly assigned to receive social learning nudges with information about “resource farmers”, who were farmers from their site who purchased lime from OAF for the 2017 season. Farmers were provided with the resource farmer’s name and phone number. Third, approximately 180,000 OAF farmers in other districts outside the original five were sent randomly assigned SMS lime promotion messages encouraging the farmers to adopt lime; the messages were varied in framing (basic, highlighting yield increases, encouraging experimentation, making social comparisons, and promoting self-efficacy) and repetitions (1 to 5 messages). For further information on the previous trial, see Kenya Agricultural Lime Messaging Trial 2017 For further information on PxD’s lime work , see Fabregas et al., 2024. | In the first component, SMS messages increased lime adoption by an estimated 2.2 percentage points (pp), which was a 9% increase over the control mean of 24%. The other message stream encouraging farmers to purchase extra CAN from OAF resulted in a 0.9 pp increase in CAN adoption over the control mean of 14%, and also increased lime adoption. In the second component, there was a small positive increase, estimated at 1 pp, in the likelihood of lime adoption by farmers who were provided with the resource farmer’s name and phone number, but this result is not statistically significant. In the third component, of the messages tested, the most effective was the increased-yield message, which increased lime purchase by 3.4 pp. However, the differences between framings are not significant—no specific message was significantly better than the basic message at the 5% level. Messages framed about the recipient were more effective than messages framed about the recipient’s family or neighbors. One message on its own had little effect. A second message had large significant effects, and the effects of subsequent messages were smaller and not significant. | |
| Kenya Agricultural Lime Messaging Trial 2017 | One Acre Fund (OAF) is an agricultural service provider that provides support for smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. Prior to 2016, less than 3% of OAF clients in western Kenya purchased agricultural lime from OAF. To increase take-up, OAF designed a phone-based extension pilot that consisted of six rounds of text messages targeting clients who had signed up for the OAF package during the previous season in a selected district of western Kenya. The objective of the experiment was to evaluate the impact of SMS messages on lime adoption by farmers. The study tested whether more detailed, locally customized messages—containing site-specific information about soil acidity, lime dosage, total cost, and expected yield gains—would lead to higher adoption compared to simpler, generic messages. We tested this hypothesis by randomizing two different formats for SMS messages sent to farmers in a selected district of western Kenya, starting in 2016 to lead up to the period when farmers had to decide whether to request inputs from OAF for the long rainy season 2017. A control group of farmers received no messages. The SMS messages significantly increased lime adoption by over 3 percentage points (pp), which is a 30% increase relative to the 10% control mean. Customized messages produced slightly higher effects than general messages. Adoption patterns were consistent across administrative and phone survey data, although adoption measured via a phone survey gave higher point estimates than when adoption was measured via the administrative data on input purchases. | 2016 | Kenya | One Acre Fund (OAF) | Message framing, Social learning | Completed | Long Rains | Impact Evaluation | 1490 | OAF and PxD collaborated to test the effectiveness of SMS-based extension messages that promoted the adoption of lime by smallholder farmers in western Kenya. The intervention was designed as a randomized controlled trial with two treatment arms and one control group:
Customized messages were based on soil tests that had previously been conducted in the region. A total of 4,884 farmers were included in the study. Of these, 3,325 were randomly assigned to one of the two treatment groups and received SMS messages, while 1,559 farmers served as the control group and did not receive any messages. The same SMS messages were delivered six times between August and September 2016—before the OAF input contract signing period—at a time when farmers had to decide whether to request inputs from OAF for the following 2017 season. We measured the primary outcome of lime adoption with 1) administrative data from input discount coupons redeemed at participating agro-dealer shops and 2) endline phone survey data. For further information, see Fabregas et al., 2024. | The messages significantly increased lime adoption by more than 3 pp, an increase of 30% against the control mean of only 10%, according to administrative data on input purchases. Point estimates were higher for the more specific messages than for the broad messages. The SMS messages made no difference in whether the farmers had heard of lime, likely because lime was already well known as 80% of control farmers had heard of it. Adoption measured via a phone survey gives slightly higher point estimates than when adoption is measured via the administrative data on input purchases from OAF—possibly due to a combination of reporting biases and purchases of lime from other suppliers. For treatment group farmers, lime adoption was 15.2% based on self-reports versus 13.0% in administrative data. For control group farmers, it was 11% versus 10%, respectively. | |
| PRISE: FAW Information Campaign SR 2019 | The Pest Risk Information Service (PRISE) is an early warning model, run by the Centre for Agriculture and Bioscience International (CABI), that predicts the optimal timing of pesticide application. PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. CABI partnered with PxD to send SMS messages with information about Fall Armyworm (FAW) to maize farmers about the time when pesticides were likely to be most effective for their area, based on the PRISE model. PxD randomly selected a sample of farmers from the MoA-INFO platform to receive a series of SMS messages with general advice on maize management practices and with FAW pest-management advice that corresponded to the forecasted planting dates for the farmer’s constituency. Control farmers had access to demand-driven FAW management advice, but did not receive push SMS messages. PxD conducted a follow-up phone survey to measure the effects on knowledge, practices, and the extent of FAW damage. The intervention messages significantly increased the number of times farmers accessed FAW content. It marginally improved farmers’ knowledge (statistically insignificant) and significantly increased farmers’ self-reported adoption of the natural solutions for managing FAW that were recommended by the SMS intervention. | 2019 | Kenya | CABI, Kenya Ministry of Agriculture | Communication technology, Pest management | Completed | Short Rains | A/B test | 1479 | We selected 48 constituencies out of 290 in Kenya and sent PRISE messages to inform maize farmers about the optimal pesticide spraying time for their area, based on the PRISE model. We randomly assigned farmers to two groups: Control (n = 2,576): The farmers received PRISE messages about the optimal pesticide spraying time for maize in their area, based on the PRISE model. They did not receive any push messages about the FAW information available on the MoA-INFO platform, but they had access to all FAW content on the platform through the menu or by sending keywords. Treatment (n = 6,024): The farmers received several series of push messages throughout the season; the messages were about FAW and encouraged the farmers to access sections of MoA-INFO content, specifically the FAW menu and the monitoring tool. The monitoring tool is a decision-support tool that sends farmers to their farm to measure their FAW infestation rate. The tool provides farmers with recommendations (whether to spray pesticides) based on their recorded infestation rate and the size of their maize. The FAW menu is a directory of information about FAW detection, management, origins, pesticides, and misconceptions. Users can select the FAW topics that they are interested in learning about. The push messages to treatment farmers corresponded to the five stages of the PRISE model and were adjusted by constituency, depending on the rate of FAW infestation throughout the season:
We conducted a follow-up phone survey to measure the effects on knowledge, practices, and the extent of FAW damage. | Platform usage: The SMS campaign significantly increased farmers’ access to the FAW menu and the monitoring tool by 27.4 percentage points (pp; 2 times over the control group mean of 13.6%) and 16.1 pp (2.3 times over the control group mean of 7.0%), respectively. While push messages were sent out to only the treatment farmers during the intervention period, farmers in both groups could access the information about FAW and the monitoring tool on demand. We observe that farmers in the treatment group were more likely to complete the monitoring tool by 3.2 pp (1.1 times over the control group mean of 3.0%). This difference was not statistically significant when we restricted our analysis to the phone survey sample. Knowledge: We examined a set of measures using knowledge quiz questions. We observed that treatment group farmers answered 0.068 more questions correctly, compared to control group farmers (representing a 2.5% increase in knowledge score), although this difference is small in magnitude and is statistically indistinguishable. Observation of FAW: Farmers’ self-reported outcomes showed no statistical difference between the treatment and control groups. Practices in managing FAW: Treatment messages significantly increased farmers’ adoption of at least one natural solution for managing FAW, and the number of natural solutions adopted, by 5.5 pp (22% over the control group mean of 24.9%) and 9 pp (23% over the control group mean of 38.0%), respectively. Treatment messages also significantly increased the farmers’ likelihood not to adopt inappropriate practices by 2.5 pp (2.6% over the control group mean of 96.1%). Severity of FAW infestation: We examined farmers’ self-reported outcomes and observed that the severe infestation rates were not statistically different across treatment and control groups. | |
| Differently Framed Blast Messages to Re-engage Sleeper Users | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. As of April 2019, some 135,000 (37%) of the MoA-INFO platform users had sent only one message to the platform (either “FARM” or “SHAMBA”, to register on the platform) and had then never responded to any MoA-INFO messages. In the 30 days before the experiment, 58% of registered platform users had not sent any messages to the platform. We call these users, who complete the registration survey but never send any more messages to the platform, “sleepers”. PxD tested whether five messages framed in various ways re-engaged sleepers with the platform content. Compared to the four other messages, the message that directly showed the menu, to make it easy for the user to select content, resulted in a statistically significant higher response rate and prompted twice the number of users to access the content. | 2019 | Kenya | Kenya Ministry of Agriculture | Communication technology, Message framing | Completed | Long Rains | A/B test | 1473 | A sample of 50,000 platform users were randomized to receive one of the following messages: V1 Information: “Hello from MoA-INFO the Ministry of Agriculture information service. Send MENU to 40130 now for free information on maize, beans, potatoes and Fall Armyworm.” V2 Make it easy: “Hello from MoA-INFO. This service is free. Please select a topic you would like to know about: A. Maize; B. Beans; C. Irish Potato; D. Fall Armyworm.” V3 Targeted/Reaching out: “Hi. We have noticed that you have not used the Ministry of Agriculture’s free information service in a while. Send MENU to 40130 to start now!” V4 Eye catching: “Do you want to improve your crop yields? Send MENU to 40130 now to access the Ministry of Agriculture’s free information service.” V5 New content: “Hi. MoA-INFO has just added new information on pests and diseases for maize, beans and Irish potatoes. Send MENU to 40130 now to learn more!” We measured the propensity of these users to access content using the MoA-INFO menu. Note on sleeper users: | The "V2 Make it easy" version of the re-engagement message, where users were simply taken into the menu, gained the highest content access rate at 3.52%. This response rate was nearly three times higher than the control group average of 1.22%, which was based on the combined access rates of the other four message variations—"V1 Information" (1.08%), "V3 Targeted" (1.56%), "V4 Eye catching" (1.17%), and "V5 New content" (1.06%). The difference in access rates between V2 and the next best-performing message (V3) was substantial, with V2 prompting more than double the user engagement that V3 prompted. These statistically significant results indicate that simplifying the access flow by taking users directly into content is a particularly effective strategy for increasing engagement. | |
| Improving Invitation Messaging to Increase Registration Rates | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. Blast messages from Safaricom (a large Kenyan phone company) are a critical method to attract new users to the MoA-Info platform. When PxD scaled to a nationwide campaign reaching over 10 million Kenyans, registration rates were at around 1%, which was significantly below the 3% for the best-performing messages in earlier pilots. This experiment tested two framing improvements—addressing farmer pest concerns, and appealing with social proof and urgency—to a message used previously. The experiment also tested two follow-up messages. Improved message framing significantly outperformed the previous nationwide campaign, resulting in up to 30% higher registration rates. The effects of the two improved versions were not significantly different from each other. The follow-ups were very effective and led to an extra 3.1% of the overall sample registering on the MoA-INFO platform. | 2018 | Kenya | Kenya Ministry of Agriculture | Communication technology, Message framing, Message timing and frequency, Service design | Completed | Short Rains | A/B test | 1469 | Our sample comprised two groups of people whose phone numbers we had access to and who had not yet registered on the MoA-INFO platform:
In this experiment, these unregistered users were invited to join the platform. They were randomly selected to receive either a control message (one used in the previous nationwide campaign) or one of two improved treatment messages:
Follow-up messages were sent after 3 days, as follows:
| In all specifications, namely the registration rate in week 1, the completed registration rate, and the total registration rate after two weeks, the treatment messages outperformed the control message. Improved messages resulted in up to 30% higher registration rates, with estimates of percentage points (pp) improvements between 1.1 and 1.9 compared to the control message. The control mean for first-week registration was 5.13%, and both Treatment 1 and Treatment 2 increased this by approximately 1.65 pp (Treatment 1: +1.65pp, p < 0.01; Treatment 2: +1.67pp, p < 0.01). For completed registration in the first week, Treatment 1 increased registration by 1.14 pp (p < 0.05), and Treatment 2 by 1.45 pp (p < 0.01), compared to the control mean of 4.50%. Overall registration rates (control mean: 8.19%) were also higher in both treatment arms: Treatment 1 yielded a 1.93 pp gain (p < 0.01), and Treatment 2 a 1.42 pp gain (p < 0.05). Similarly, the completed registration rate overall (control mean: 7.59%) improved by 1.62 pp for Treatment 1 and 1.43 pp for Treatment 2 (both p < 0.05). If such improvements had been applied to the October 2018 Safaricom blast messages, they could have yielded an estimated extra 22,000–38,000 registered members of the MoA-INFO platform. The effects of the two improved versions were not significantly different from each other: Treatment 1 did better in the first week and Treatment 2 did slightly better in the second week. However, these results were not statistically significant. The follow-ups led to an extra 3.1% of the overall sample registering on the MoA-INFO platform, on top of a 6.23% registration rate in the three days after the first invitation message. Given the linear costs for messages, sending a second message thus lowers that average cost per registration. | |
| Follow-up Revisions to the Profile Reset Process (ATA Experiment 110) | PxD is partnering with Ethiopia’s Agricultural Transformation Agency (ATA) to help improve the effectiveness of their voice-based mobile advisory service, the 8028 hotline, by conducting continuous iterations and experiments, as well as by making suggestions for improvements to and customization of the service. The service has millions of registered farmers and represents the first in Africa to be maintained by a government entity at such a large scale. This experiment follows up on the results from “Revisions to the Profile Reset Process (ATA Experiment 107)”. The previous experiment showed that treatment interventions that varied the framing of the reset prompt and accompanying information encouraged more users to explore the reset menu, but they reduced the likelihood of triggering a full reset; this behavior is consistent with users making more informed or deliberate choices. This experiment explored whether a more integrated menu design could further improve user experience by placing reset options under a clearly labeled menu item, and by offering separate actions for reviewing versus updating profile elements. The number of treatment-group farmers who chose to reset their profile (fully or partially) was significantly lower than control-group farmers. The results indicate that the treatment encouraged greater engagement with the reset menu and related information while reducing the incidence of reset requests. | 2019 | Ethiopia | Ethiopian ATA | Communication technology | Completed | _N/A | A/B test | 1463 | 8028 hotline Amharic language users who had registered their profile were randomly assigned to two experimental groups: Control Group (n = 25,610): Users received the standard main menu, which included a direct option to reset their profile. Treatment Group (n = 26,205): Users received a modified main menu that included: “Press 9 to hear your current profile settings or reset your profile.” Users who selected this option were taken to a new reset sub-menu with the following options:
The analysis for this experiment used administrative data on calls over a five-week period from February 1 to March 8, 2020, with the main outcomes of interest being access to the reset menu, and profile-reset actions. For more information on the previous experiment, see Revisions to Profile Reset Process (ATA Experiment 107) | The treatment intervention of modified menu options reduced the likelihood of users resetting their profile (fully or partially) by 3.7 percentage points (pp) compared to the control-group mean of 13.1% (p < 0.001). This comparison is between full resets in the control group and any reset (full or partial) in the treatment group. The treatment significantly increased the share of users who accessed the reset menu, by 4.5 pp compared to the control-group mean of 18.2% (p < 0.001). During the experiment period, 11.2% of treatment-group users chose to listen to their current profile; this behavior was enabled by the new feature that was not available to control-group users. Overall, these results indicate that the treatment encouraged greater engagement with the reset menu and related information, while reducing the incidence of reset requests. | |
| Rewording and Restructuring Menu Options (ATA Experiment 109) | PxD is partnering with Ethiopia’s Agricultural Transformation Agency (ATA) to help improve the effectiveness of their voice-based mobile-phone advisory service, the 8028 hotline, by conducting continuous iterations and experiments, as well as by making suggestions for improvements to and customization of the service. The service has millions of registered farmers and represents the first in Africa to be maintained by a government entity at such a large scale. The 8028 hotline Interactive Voice Response (IVR) system uses phone key navigation. Menu options for advisory content were labeled using technical or scientific terminology (e.g., “Pre-planting”). Qualitative investigations, including focus group discussions and in-depth interviews, revealed that many farmers did not understand these labels. As a result, they often could not predict what kind of advice each menu would include. This likely limited their ability to access the information most relevant to them and may have reduced the overall usefulness of the service. While farmers showed a reasonable distribution of preferences across crop-specific menus in qualitative investigations, most callers defaulted to pressing option 1 in the main menu—possibly because they didn’t fully understand the meaning or purpose of the other options. Findings from “Rotate Menu Seasonally (ATA Experiment 108)” demonstrated that users’ choices were strongly influenced by menu position; here we examine whether unclear menu labeling also affects user behavior. To improve content access, we tested whether rewording and restructuring how menu options are presented would help users to make more informed choices to access relevant content. We find limited evidence that rewording menu options led to changes in user behavior; the majority of users still selected the first menu option. The experiment was conducted outside the seasonal crop menu rotation experiment, which means option 1 consistently referred to "pre-planting"—a possible reason for the persistent default behavior. | 2019 | Ethiopia | Ethiopian ATA | Communication technology | Completed | _N/A | A/B test | 1462 | Users were randomly assigned to the control group or one of two treatment arms: Control group (n = 88,672): Menu options remained technical or scientific terminology (e.g., “Pre-planting”). Treatment Arm 1 (T1; n = 44,518): Menu options were reworded to plain-language descriptions of the content category (e.g., “Things you should do before you plant”). Treatment Arm 2 (T2; n = 44,551): Menu options were restructured to give examples of the subtopics available under each menu (e.g., “For insect control, disease control, or weed control, press 3”). This experiment was conducted from July 2019 to February 2020. We used administrative platform data to measure the main outcome of interest, menu selection. For more information on a previous trial, see Rotate Menu Seasonally (ATA Experiment 108). | We find limited evidence that rewording menu options led to changes in user behavior; the majority of users still selected the first menu option. Specifically, the proportion of users who selected the first menu option for pre-planting was 34%, 33%, and 34% for T1, T2, and the control group, respectively. The proportion of users who selected other menus was only 16%, 16%, and 17% for T1, T2, and the control group, respectively. These findings suggest that users’ menu selection may have been influenced more by the order of options than by the menu names. This aligns with findings from Experiment 108, which showed that menu position plays a dominant role in user choice. | |
| Advisory Opt-ins During Registration Compared with Opt-ins After Registration | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. Farmers join the MoA-INFO platform through a registration survey initiated by sending the word “FARM” or “SHAMBA”. The registration survey collects data such as the farmer’s name and location to customize future messages, and introduces the farmer to other platform features and keywords like MENU and CHECK. The cropping series (CS) is a key feature of the MoA-INFO platform. In this trial we test whether more farmers opt-in to the CS if they are given the option during registration than if they are given the option after completion of their registration. The results show that including the opt-in question during registration significantly increased the maize CS opt-in rate from 26% to 76%, but reduced completion of the location section of the survey by 5.9 percentage points (pp). While it lowered opt-in rates for other crops, such as beans and Irish potatoes, the overall effect was net positive, leading to more farmers opting-in to at least one CS and receiving advice throughout the season. | 2019 | Kenya | Kenya Ministry of Agriculture | Communication technology, Service design | Completed | Long Rains | A/B test | 1461 | Beginning in March 2019, when users registered for the MoA-INFO platform, we randomized them into two groups. The “opt-in” treatment group was selected with a 20% probability and was asked to opt-in to the maize CS during the registration survey. The control group was asked if they ever farm maize. Farmers from this group were later invited to opt-in to the maize CS, but only after they completed the registration survey. The messages in the registration survey were as follows: Opt-in Treatment: “Would you like to receive regular messages giving you advice on how to grow better maize? A. Yes B. No.” After registration, the control group was asked to opt-in to the maize CS messages. Both groups were asked to opt-in to bean and Irish potato CS messages. | Randomly assigning users to receive the CS opt-in question during registration led to several notable outcomes. First, it decreased completion of the registration location section by 5.9 pp from a control rate of 72.9%. At the same time, it significantly increased the opt-in rate for the maize CS from 26% to 76%, while reducing opt-in rates for beans (from 14% to 7%) and Irish potatoes (from 9% to 8%). This shift in opt-in preferences led to more users viewing maize-related content throughout the season, and fewer users viewing bean and potato content. However, the increased engagement with maize content more than offset the decline in engagement with content of the other crops, resulting in higher overall content exposure for users in the treatment group. The intervention did not affect the farmers' accession of the menu feature, but it did increase their use of the maize monitoring tool, likely due to its inclusion in the maize CS messages. | |
| Revisions to the Profile Reset Process (ATA Experiment 107) | PxD is partnering with Ethiopia’s Agricultural Transformation Agency (ATA) to help improve the effectiveness of their voice-based mobile advisory service, the 8028 hotline, by conducting continuous iterations and experiments, as well as by making suggestions for improvements to and customization of the service. The service has millions of registered farmers and represents the first in Africa to be maintained by a government entity at such a large scale. Around 23% of users reset their profile at least once, which we hypothesized was often accidental. These resets caused significant friction, including wasted user time and effort in re-entering registration information more than once. The objective of this experiment was to reduce the number of unnecessary profile resets. This experiment tested whether providing users with clearer explanations of the reset process and reminders of the information they have already submitted can reduce unnecessary profile resets. The results suggest that, while the treatments encouraged more users to explore the reset menu, the treatments reduced the likelihood of triggering a full reset; this behavior is consistent with users making more informed or deliberate choices. | 2019 | Ethiopia | Ethiopian ATA | Communication technology | Completed | _N/A | A/B test | 1460 | This was a multi-arm A/B test conducted among Amharic-speaking 8028 users. Farmers were randomly assigned to control and treatment groups. Treatment interventions varied the framing of the reset prompt and accompanying information:
The analysis for this experiment used administrative data on calls over a 2.5-month period from April 9 to June 24, 2019, with the main outcomes of interest being access to the reset menu, and profile-reset actions. | Contrary to expectations, mapping the menu to “9” and revising its description led more instead of fewer users to access the reset menu. All treatments increased the share of users accessing the reset menu in comparison to the control-group mean of 22.9%, with statistically significant effects ranging from 1.7 percentage points (pp) in Treatment group 1 and 2 pp in Treatment group 2 to 5.6 pp in Treatment groups 3 and 4 (all p < 0.001). However, all treatments significantly reduced profile resets as expected. Compared to 17.8% of control group users who reset their profile, resets fell by 8.0, 10.9, 11.4, and 15.3 pp respectively in Treatment groups 1, 2, 3, and 4 (all p < 0.001). Treatment 4 was the most effective at reducing profile resets, likely because it also introduced a partial reset option. Taken together, these results suggest that, while the treatments encouraged more users to explore the reset menu, the treatments reduced the likelihood of triggering a full reset; this behavior is consistent with users making more informed or deliberate choices. | |
| Removing the Prompt to Save a Selected Crop to the User’s Profile (ATA Experiment 104) | PxD is partnering with Ethiopia’s Agricultural Transformation Agency (ATA) to help improve the effectiveness of their voice-based mobile-phone advisory service, the 8028 hotline, by conducting continuous iterations and experiments, as well as by making suggestions for improvements to and customization of the service. The service has millions of registered farmers and represents the first in Africa to be maintained by a government entity at such a large scale. The 8028 hotline Interactive Voice Response (IVR) system uses phone key navigation. When users call the 8028 hotline, they are prompted to select a crop to hear advisory content. When users select a crop they haven’t added to their profile before, the system prompts users to save the selected crop to their profile, before the system provides advisory content. This prompt was identified as a source of both confusion for users and drop-off from the system. We tested whether removing the prompt to save the selected crop to the user’s profile improved access to content. The intervention resulted in a modest positive effect: a one percentage point (pp) increase in the share of users accessing content, which would translate to approximately 5,000 additional messages accessed per month across all the 8028 hotline users. | 2017 | Ethiopia | Ethiopian ATA | Communication technology | Completed | _N/A | A/B test | 1459 | Users of the 8028 hotline service were randomly assigned to one of two groups: Treatment Group: Were not prompted to save their selected crop to their profile; were directed to the content menu immediately after making a selection. Control Group: Received the standard prompt asking them to save their selected crop to their profile before proceeding to access the content. We used administrative platform data to measure the number of content items accessed. Study publication forthcoming. | Not being prompted to save their selected crop to their profile led to a 1pp increase in treatment-group users accessing content, compared to control-group users (p < 0.01). On average, treatment-group users accessed 0.1 additional content items, which would translate to approximately 5,000 additional messages accessed per month across all 8028 hotline users. | |
| Longer Pauses Between Language Options (ATA Experiment 103) | PxD is partnering with Ethiopia’s Agricultural Transformation Agency (ATA) to help improve the effectiveness of their voice-based mobile-phone advisory service, the 8028 hotline, by conducting continuous iterations and experiments, as well as by making suggestions for improvements to and customization of the service. The service has millions of registered farmers and represents the first in Africa to be maintained by a government entity at such a large scale. The 8028 hotline Interactive Voice Response (IVR) system uses phone key navigation. A PxD survey revealed that many farmers found the language options were presented too quickly, which made it difficult for the farmers to select their preferred language. Platform data analysis showed that approximately 15% of users failed to select a language, potentially due to the rapid pace of delivery of the options. We implemented an A/B test in which users in the treatment group experienced a longer pause than the control group experienced between the language options during registration. The intervention did not yield a statistically significant improvement in the rates of language selection or content access. | 2017 | Ethiopia | Ethiopian ATA | Communication technology | Completed | _N/A | A/B test | 1458 | New users of the 8028 hotline service were randomly assigned to one of two groups:
Randomization occurred at the individual user level upon first contact with the 8028 hotline system. We used administrative platform data to measure whether new users made a language selection and accessed content in their first call. Study publication forthcoming. | We find no significant improvement in users’ ability to select their preferred language when a longer pause was introduced between language options. The treatment had a slightly negative effect on language selection with a 0.5 percentage point (pp) decrease in successful language selection in the treatment group (not statistically significant), which suggests that a longer pause does not facilitate the selection process. There was a negligible difference (less than 1 pp) for the proportion of users in the treatment group who accessed content in the first call, compared to users in the control group (~50%). | |
| Postponing Registration (ATA Experiment 101) | PxD is partnering with Ethiopia’s Agricultural Transformation Agency (ATA) to help improve the effectiveness of their voice-based mobile-phone advisory service, the 8028 hotline, by conducting continuous iterations and experiments, as well as by making suggestions for improvements to and customization of the service. The service has millions of registered farmers and represents the first in Africa to be maintained by a government entity at such a large scale. The 8028 hotline Interactive Voice Response (IVR) system uses phone key navigation. First-time callers to the 8028 hotline are prompted to register by selecting their preferred language, and their region, zone, and woreda, before accessing any content. This registration process delays access to the core informational content of the IVR system and has been found to compromise the accuracy of the registration information that is collected. Specifically, while 85% of users correctly reported their region, only 65% accurately reported their zone, and just 15% provided correct woreda information. To address this issue, we implemented an experiment in which users in the treatment group, after selecting their language, bypassed the registration process and were immediately directed to the top menu to access content. Postponing registration significantly increased the share of users accessing content, from 52% to 63%. Based on these findings, the registration step was postponed to gather profile information in a later call. | 2017 | Ethiopia | Ethiopian ATA | Communication technology | Completed | _N/A | A/B test | 1457 | We randomly assigned new users who called in to the 8028 hotline service for the first time to the treatment or control group:
We used administrative platform data to measure whether new users accessed any agricultural content and the number of topics they accessed. Study publication forthcoming. | Removing registration on the first call has a large positive effect on whether new users access any content and on the number of topics accessed. The share of treatment group farmers who accessed any agricultural content was 11 percentage points (pp) higher than control group farmers (63% vs. 52%; p < 0.01) for a two week period from November 10 to November 22, 2017. The intervention also increased the average number of topics accessed during that time from 3.1 topics by control farmers to 3.6 topics by treatment farmers (p < 0.01). | |
| Registration Survey Redesign | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. In February 2019, the MoA-INFO platform was undergoing various expansions that required a redesign of the registration survey. First, the content on the platform was increased from a single-crop maize service to include two additional crops. Second, the customization of content was improved by targeting message content and timing with the farmer’s location information. Third, Safaricom (a large Kenyan phone company) planned to deliver the third nationwide blast campaign, which was expected to more than double the number of platform users. In the redesign process, we considered ways to optimize the new registration survey. The first consideration was whether to start the survey by asking the user’s first name. The potential benefit is that users who answer the question may feel trust in the platform when it subsequently refers to them by name. The potential downsides are that adding an extra message to the registration may decrease completion rates, and that the name question might make some users feel less inclined to complete the survey due to reservations about sharing personal information. The second consideration was whether to include questions asking if users farm potatoes and beans in addition to a question about maize. The potential benefit is that this information allows targeting of subsequent messages. The downside is that it adds two additional questions about potato and bean farming to the survey. After experimentally testing these variations, we find that asking users their first names increased the rates of both response to the first question and survey completion. However, asking whether users grow potatoes and beans decreased the registration survey completion rate. | 2019 | Kenya | Kenya Ministry of Agriculture | Communication technology, Service design | Completed | Long Rains | A/B test | 1447 | The sample consisted of new farmers who registered on the MoA-INFO platform following referrals by existing MoA-INFO users (see Methods of Inviting Farmers to Refer Fellow Farmers). Each newly registered farmer was randomly assigned to a treatment group. In one group, farmers were asked their name at the beginning of the registration survey, and in another group, farmers were asked whether they farm potatoes and beans, in addition to all farmers being asked whether they farm maize. The main outcome of interest is the number of farmers who successfully completed the registration survey within 24 hours. This indicates whether users have actively completed the registration instead of simply auto-progressing through the survey. This experiment builds on previous trials, which found that improved invitation messages could increase registration completion rates. For more information, see: Improving Invitation Messaging to Increase Registration Rates. | Asking users their names increased response rates to the first question by 7 percentage points (pp) and increased the registration survey completion rate by 2 pp. Additionally, asking whether users grow potatoes and beans decreased the survey completion rate by 7 pp over a 64% comparison mean. | |
| Removal of Initial Jingles from Outbound Calls | PxD has operated the Krishi Tarang service in Gujarat since 2016 to provide free agriculture information via mobile phones using a two-way Interactive Voice Response (IVR) platform with “outbound” push calls and an “inbound” hotline service. Weekly push calls were being sent from the PxD system to all the active farmers. Every push call started with an 8-second branding jingle before the agricultural content. We observed, however, that many farmers dropped the call during the jingle before the agricultural content. In this experiment, we tested whether removing the jingle improved farmers’ access to agricultural content in outbound calls. There was a dramatic improvement in farmers’ engagement with the service. The calls without the jingle saw an increase in the listening rate by 17.8 percentage points (pp). | 2017 | Gujarat, India | J-PAL | Message framing, Message timing and frequency | Completed | Rabi | A/B test | 1444 | The sample frame included only farmers who were receiving wheat and cumin advisory during the ongoing Rabi season, and were not part of other experiments at the time. A total of 4,999 farmers were randomized into two groups:
The experiment employed individual-level randomization, stratified by whether a farmer consistently listened to fewer than 8 seconds per push call prior to the experiment (3.67% of the overall sample). This stratification ensured balance across groups based on the farmers’ prior call engagement. | Removing the introductory jingle significantly improved farmers’ engagement with the service. The unconditional listening rate (the average amount of agricultural content heard by all farmers, regardless of whether they answered or how long they stayed on the call) was 17.8 pp higher in the treatment group (who received calls without the jingle) compared to the control mean of 44.2%. In a small sub-group of farmers who had previously dropped calls before the jingle ended (i.e., those who consistently listened for fewer than 8 seconds), listening increased by 8.2 pp compared to the control mean of 6.2%. These results suggest that removing the jingle from the start of calls can meaningfully increase exposure to advisory content. | |
| Targeted Messages to Promote Flood-tolerant Seeds | PxD operates Ama Krushi, a free agriculture information service delivered over mobile phones, in collaboration with the State Government of Odisha Department of Agriculture using a two-way Interactive Voice Response (IVR) platform with “outbound” push calls and an “inbound” hotline service. There is strong prior evidence that flood-tolerant (FT) rice varieties—Swarna Sub-1 and CR 1009 Sub-1—improve productivity by reducing crop losses during floods. Despite their proven ability to increase rice yields in flood-affected years, adoption of these varieties remains low. PxD tested whether a short, targeted Ama Krushi advisory message about the benefits of FT seeds would increase their adoption. At the start of the 2020 Kharif season, roughly 10,000 Ama Krushi users in three lowland districts were randomly assigned to receive either the regular weekly seed advisory, which provided information on several locally appropriate seed varieties (control group) or the same weekly advisory with additional messages highlighting the benefits of the FT seeds for two consecutive weeks (treatment group). However, at implementation a substantial proportion of farmers with low and medium land types in the treatment group received only the additional messages focused on FT seeds. We find from the follow-up phone survey that sending the additional messages focused on FT seeds significantly increased the reported use of FT seeds; the effect was primarily driven by farmers with low and medium land types. This test builds on PxD’s existing body of evidence showing that simple, engaging messages can be effective in promoting behavioral change among farmers. | 2020 | India, Odisha, India | Government of Odisha | Agricultural management advice, Communication technology, Message framing, Weather information | Completed | Kharif | A/B test | 1434 | The random assignment of Ama Krushi users in three lowland districts was stratified by district. Following the randomization, 187 farmers were dropped from the sample because their names were missing from the profiling dataset, and 15 were dropped because they were inactive (they had neither picked up any outbound call nor used the inbound service). A balance check confirmed that the remaining sample of 9,798 farmers was balanced across the control and treatment arms. The control group received the regular weekly seed advisory, which provided information on several locally appropriate seed varieties. The treatment group received a message highlighting the benefits of the FT seeds (Swarna Sub-1 and CR 1009 Sub-1) for two consecutive weeks. In the treatment group, all farmers with high land and some farmers with medium and low land also received the regular weekly seed advisory. | The seed advisory message that focused on FT varieties significantly increased farmers’ reported adoption of FT seeds on average across all land types. This effect was primarily driven by farmers with low and medium land types. These farmers were 2.6 percentage points more likely to plant Swarna Sub-1 and CR1009 Sub-1 after receiving the message; this was a 25% increase over the control-group mean of 10.4%. The absence of effect among highland farmers may be explained by their low flood risk or by the effectiveness of the regular seed advisory. | |
| Methods of Inviting Farmers to Refer Fellow Farmers | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. This A/B test, conducted during the nationwide rollout of the MoA-INFO platform in July 2018, tested how referral invitations that were delivered via different channels—SMS only, a live phone call only, and both—affect referral behavior. The outcome measures were the likelihood of referring at least one farmer, the total number of referrals made, and the number of referred farmers who opted into the service. Half of the farmers selected to receive referral invitations were also randomly assigned to receive a message with information to dispel misconceptions about Fall Armyworm (FAW), in order to test whether these messages increased the likelihood of referring others. Farmers made referrals by texting fellow farmers’ phone numbers to a short code. Referred farmers received an opt-in prompt. We find that a live-call invitation to refer farmers significantly increased both the likelihood and number of referrals, as well as the number of successful opt-ins from the referred farmers. Combining the live calls with SMS invitations further increased referral activities, particularly the likelihood of referring someone, although the incremental effect on opt-ins is not statistically significant. Receiving the misconception-dispelling messages had no significant effect on referrals. | 2018 | Kenya | Kenya Ministry of Agriculture | Communication technology, Service design | Completed | Short Rains | A/B test | 1433 | Farmers were able to refer fellow farmers to the MoA-INFO platform by texting phone numbers to shortcode 40130. Referred individuals who were not already registered received a welcome message prompting them to opt-in to the service. MoA-INFO users were randomly selected to receive one of three referral treatments:
Referred farmers who were not already registered on the platform received the following message: “Welcome! A friend invited you to MoA-INFO, the Ministry of Agriculture’s free information service! Would you like to learn about Fall Armyworm? A. Yes B. No.” Farmers who replied “Yes” were directed to the registration survey; those who replied “No” received a message saying that, if they changed their mind, they could receive the information by texting “FARM” or “SHAMBA” at any time. Half of the farmers invited to refer were selected to receive a set of messages addressing the most common misconceptions about FAW. The first message asked: “There are many lies and rumors being told about Fall Armyworm (FAW)! Do you want to learn the truth? A.Yes B. No”. Farmers who texted “Yes” received five facts to dispel misconceptions about FAW. Farmers who replied “No” received a message saying that the information could be accessed at any time by texting “TRUTH”. The objective was to test whether these messages increase the propensity to refer fellow farmers to the MoA-INFO platform. | Farmers who received encouragement via a live phone call were more likely to make a referral (9.1%), compared to those who received SMS invitations (5.3%). Receiving both SMS invitations and phone calls further increased the referral rate to 12.15%. Farmers who received the phone call were 3.8 percentage points (pp) more likely to refer at least one person than those in the SMS-only group, and referred an average of 0.24 more farmers—both effects are statistically significant. The phone-call group also generated 0.0334 more referred farmers who opted-in per referring farmer, which is a statistically significant increase. Put differently, for every 100,000 phone calls, this translates into 3,340 additional registered users compared to SMS-only invitations. Farmers who received both the SMS and phone invitation were 6.84 pp more likely to refer someone and referred an average of 0.276 additional farmers; both these effects are statistically significant. However, the increase in the number of referred farmers who opted-in was not statistically significant. Finally, there was no evidence that receiving the misconception messages had an effect on referral outcomes. | |
| Information about Cumin: The Effect on Crop Choice and Protection | PxD has operated the Krishi Tarang service in Gujarat since 2016 to provide free agriculture information via mobile phones using a two-way Interactive Voice Response (IVR) platform with “outbound” push calls and an “inbound” hotline service. India produces about 80% of the world’s cumin, which is a dried seed used as a spice. Gujarat produces about 85% of the country’s total output of the crop. Cumin is a high-return crop, but is susceptible to pest attacks. In 2017, only 48% of the sixty thousand farmers who use PxD’s service in Gujarat intended to grow cumin. Farmers make crop choices based on many considerations, including the costs, risks, climate, and historical selling price. One key determinant of whether a farmer grows a particular crop is the information they have about that crop. We tested whether increasing the amount of information farmers received about cumin would increase their likelihood of cultivating cumin in the next Rabi planting season. Although we did not find a large increase in cumin cultivation, additional information about cumin led to a rise in the cumin share of total area under cultivation. Moreover, providing farmers with information about ways to prevent crop damage appears to have changed their behavior. | 2017 | Gujarat, India | J-PAL | Agricultural management advice | Completed | Rabi | A/B test | 1428 | Pre-experiment: Sampling frame and selection: Intervention: Weather and pest alert messages were not part of the initial design, but were sent as the last two messages for the last week (fourth week) of information. | On average, we did not find a large or significant effect on cumin cultivation after farmers received technical advisory calls. However, the positive coefficients on the outcome variables for a subsample of farmers who were particularly receptive to phone-based advice suggest that there might be a small effect on crop cultivation choice, which we could not detect given the small size of our sample. The treatment for this subsample of farmers was associated with a 5.2 percentage point (pp) increase in the share of the area under cultivation devoted to cumin, over the control group mean of 29%. This result is significant at the 5% level. This suggests that, even though the information on how to cultivate a new crop may not be sufficient to encourage many farmers to plant a crop they hadn’t intended to plant, the information can encourage farmers who had already planned to cultivate the crop to invest more in the crop. In addition, the full treatment group was 3.7 pp more likely to have used fungicide to protect their cumin crop from damage from the rain, compared to 29% of farmers in the control group. So, while additional information seems unlikely to change farmer crop choice, it does appear that farmers were receptive to advice about how to protect their crops. | |
| The Timing of UCAT SMS Reminders | PxD is partnering with Hanns R. Neumann Stiftung (HRNS) and TechnoServe (TNS) on the Uganda Coffee Agronomy Training (UCAT) program to provide a complementary digital service, which reinforces recommendations of Good Agricultural Practices (GAPs) via automated calls to subsets of coffee farmers. PxD is also offering a “standalone” customized digital advisory service to a subset of farmers in villages that were randomly selected to serve as a control group and did not receive the in-person UCAT program, as part of a large-scale impact evaluation. PxD sent SMS message reminders prior to Interactive Voice Response (IVR) push calls to these farmers who were receiving standalone digital agricultural advisory messages. To test the optimal timing of reminders, we randomly assigned farmers to receive SMS reminders one hour before the weekly push calls or 24 hours before the weekly push calls. We implemented the experiment for four weeks and measured farmers’ level of engagement with the platform, as call pick-up and completion rates. The 24-hour SMS reminder was more effective than the one-hour SMS reminder for increasing farmer engagement with weekly push calls. These effects, however, are driven largely by particular experiment weeks. | 2020 | Uganda | IFPRI, UCAT | Communication technology, Message timing and frequency | Completed | Long Rains | A/B test | 1427 | The study sample was drawn from the UCAT impact evaluation standalone treatment group. All farmers in this group, except for those who had never picked up any UCAT calls, were included in the sample. The resulting 1,570 coffee farmers were receiving standalone digital advisory treatment and were not receiving in-person training. The intervention was randomized at the individual level into two treatment groups, stratified by villages, the implementer location (HRNS or TNS), and the language the farmer speaks. The groups received reminders as follows: 1. T1 (n = 790): Received an SMS reminder one hour before the weekly push call. The content of the SMS reminder was identical for the T1 and T2 groups. The study ran for four weeks (from August 12, 2020 to September 15, 2020) with each farmer in the study receiving four reminders in total. Due to implementation issues, reminders were not sent during the week of September 2, so we extended the study for another week to complete the four weeks of implementation. | The 24-hour SMS reminder was more effective than the one-hour SMS reminder for increasing farmer engagement with weekly push calls. Across four weeks of testing, farmers who received the SMS reminder 24 hours before the weekly IVR push call were 3.5 percentage points (pp) more likely to pick up the call than farmers who received the reminder one hour before (73.8% vs. 70.3%). This effect is statistically significant at the 5% level, but it was mostly driven by effects in the second week of implementation (week of August 17). Farmers in the 24-hour reminder group were also 3.7 pp more likely to listen to at least 90% of the call when they picked up (44.5% vs. 40.8%). Similarly, this pooled effect is statistically significant at the 5% level, but was driven by stronger effects in the first week of implementation. | |
| The Effect of Reminder and Instructional Messages on Inbound Engagement | PxD operates Ama Krushi, a free agriculture information service delivered over mobile phones, in collaboration with the State Government of Odisha Department of Agriculture, using a two-way Interactive Voice Response (IVR) platform with “outbound” push calls and an “inbound” hotline service. This experiment tested the impact of sending a series of reminder and instructional messages in different styles on farmers’ likelihood of engaging with the Ama Krushi inbound service. Farmers were randomly assigned to one of five groups: a control group receiving no reminder, or one of four treatment groups receiving biweekly messages in one of four formats—a standard advisory, a conversational script between farmers, a farmer’s testimonial, or a social nudge highlighting service usage statistics. We also conducted qualitative feedback surveys to understand the farmers’ motivation and engagement with the inbound service. Reminder messages modestly increased the likelihood of farmers calling the inbound service, particularly farmers who had previously engaged with Ama Krushi. However, varying the message framing beyond the standard advisory did not enhance this effect, and no significant impact was found on the likelihood of farmers asking a valid question during the call. | 2020 | Odisha, India | Government of Odisha | Communication technology, Message narration, Service design | Completed | Kharif, Rabi | A/B test | 1417 | The sample included farmers who were: (1) “active” on the outbound service, meaning they had received and picked up at least one call in the previous six months; and (2) growing crops in the Kharif 2020 season. The different groups in this experiment were: 1. Control: Farmers received no reminder messages. We sent treatment farmers one message framed in the style of the assigned treatment group every two weeks for a total of five messages over ten weeks. Control group farmers received no reminder messages. | Reminder messages increased farmer engagement but varying the message framing from the standard style did not increase the effect. The standard reminder messages increased farmers’ propensity to call the hotline by ~1.8 percentage points (pp) over a control mean of 2.7 percent. This impact was greater on farmers who were already engaged with the Ama Krushi outbound service (2.4 pp more likely to call in) or had previous inbound engagement with Ama Krushi (1.6% of control group farmers who hadn’t called in, compared to 5.6% of treatment farmers who had previously called in). However, we don’t find any statistically significant impact of the messages on increasing a farmer’s likelihood of asking a valid question. | |
| Inbound Engagement: Remote Training | PxD operates Ama Krushi, a free agriculture information service delivered over mobile phones, in collaboration with the State Government of Odisha Department of Agriculture, using a two-way Interactive Voice Response (IVR) platform with “outbound” push calls and an “inbound” hotline service. This experiment built on earlier A/B tests aimed at increasing engagement with the inbound service by offering phone-based remote training to a subset of farmers who had previously received reminder and instructional messages. In this experiment we assessed whether combining remote training with reminders would improve farmers’ likelihood of calling into the hotline and asking valid agricultural questions, compared to farmers who received only reminders or no intervention. Adding remote training meaningfully increased farmers’ engagement with the service, in terms of both call-in rates and the likelihood of asking valid questions. The effect was particularly notable on farmers who were active outbound users and on smartphone users. These results indicate that remote training is a promising complement to reminder messages for enhancing farmer engagement with digital advisory services. | 2020 | India | Government of Odisha | Communication technology, Service design | Completed | Kharif, Rabi | A/B test | 1415 | Using the same sample of 15,914 farmers from a previous experiment The Effect of Reminder and Instructional Messages on Inbound Engagement, we maintained the control group and randomly assigned treatment farmers from the previous experiment to three new treatment arms. Farmer randomization was stratified along the original treatment groups for the type of reminder messages that farmers previously received, geography, and their engagement with the inbound service during the 10 weeks of the previous experiment. This previous engagement was categorized as: (i) they didn’t call in at all, (ii) they called in but were unsuccessful, meaning they made blank calls or calls under 60 seconds or recorded invalid questions, and (iii) they called and were successful, meaning they accessed a feature for over 60 seconds or recorded a valid question, which was defined as a farmer asking a query related to agriculture. The groups for this study received the following interventions: 1. Reminder only (n = 5,017): Received a series of five messages from June to August 2020. Remote training was conducted via live phone calls from trained call center surveyors. Surveyors explained to farmers how to access and use the IVR service, with a focus on how to record a question. We measured outcome indicators with PxD administrative data, which included the proportion of farmers who:
| We found that offering remote training combined with reminder messages increased the likelihood of farmers calling the inbound service by 1.3 percentage points (52% increase over the control mean of 2.5%). Furthermore, 2.2% of farmers in the training group asked a valid agricultural question, compared to 0.1% in the control group. Although overall rates were low, these differences suggest that training has a positive effect. The impact was notably stronger among farmers with higher prior outbound engagement (3% asked a question vs. 1.6% for low-engagement farmers) and among smartphone users (3% vs. 1.8% for non-smartphone users). | |
| The Effect of Message Phrasing and Timing on the Use of the Fall Armyworm Monitoring Tool | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. The Fall Armyworm (FAW) monitoring tool helps farmers assess FAW damage in their fields and provides tailored advice based on their observations. Farmers can access the tool by texting the word “CHECK” (“ANGALIA” in Swahili). As of July 2019, 22% of platform users accessed the FAW monitoring tool but less than 9% of those users completed using the tool. This A/B test tested whether variations in message phrasing and messaging time of day affected the uptake and completed use of the monitoring tool. Farmers were randomly assigned to receive either a regular invitation message that required them to go through multiple interactions to launch the monitoring tool, or an easy version that allowed farmers to launch the tool in one step. Message delivery time was also randomized across four time slots: 7AM, midday, 3PM, and 6PM. The easy message led to a 2 percentage point (pp) higher response rate and a significantly higher completion rate than the regular message did. Messages sent at 6PM yielded the highest tool access rate, while midday messages, despite a lower response, resulted in the highest completion rate. These findings inform best practices for driving engagement with interactive advisory tools via SMS. | 2019 | Kenya | Kenya Ministry of Agriculture | Message framing, Message timing and frequency | Completed | Long Rains | A/B test | 1414 | The total sample for this experiment was 40,000 MoA-INFO users, who were selected randomly from users that opted-in to receive maize messages in the 2019 long rainy season. First, we randomized the message type between a regular message that gave the user a keyword to access the monitoring tool, and an easy message that bypassed the first question and took users directly into the monitoring tool. The chance of receiving the regular message was equal to the chance of receiving the easy message. Second, we randomized the time of day that the messages were sent. Each user had a 25% chance of being sent their message at 7AM, midday, 3PM and 6PM. The messages were as follows:
| Of the two different message phrasings, the easy message received a 2 pp higher response rate and a significantly higher completion rate than the regular message. The 6PM message returned the highest number of users accessing the monitoring tool. The midday message had the lowest response rate but the highest completion rate of all the message timings. These completion-rate comparisons for the midday message were statistically significant in comparison to the 7AM message but not significant in comparison to the 3PM and 6PM messages. | |
| The Effect of the Narrator’s Gender on the Rates of Engagement by UCAT Farmers | PxD is partnering with Hanns R. Neumann Stiftung (HRNS) and TechnoServe (TNS) on the Uganda Coffee Agronomy Training (UCAT) program to provide a complementary digital service by reinforcing recommendations of Good Agricultural Practices via automated calls to subsets of coffee farmers. We tested whether the gender of the narrator for Interactive Voice Response (IVR) agronomy messages affected farmer engagement. In one group the narrator's gender was switched to match that of the farmer’s, while in a second group the narrator's gender was switched to the opposite of the farmer’s. Overall, both male and female farmers increased engagement when switching from a male to female narrator, but not when switching from a female to male narrator. Our analysis also suggests—although only tentatively—that women presented a stronger response than men. | 2020 | Uganda | IFPRI, UCAT | Message narration | Completed | Short Rains | A/B test | 1411 | To determine the effect of matching the narrator’s gender to that of the user on the rates of push-call pick-up and completion, we used content recordings of both male and female narrators in four languages, and randomly assigned users to the following three groups:
The sample included 4,002 farmers in total (1,576 female and 2,426 male participants). Randomization was stratified by gender to ensure balanced representation across conditions. For the control group, the gender of the narrator’s voice remained the same before and after the introduction of the intervention. Each treatment group received weekly IVR content tailored to different implementer (HRNS or TNS) categories. T1 changed the narrator’s voice to match the gender of the user. Female (male) farmers who previously received IVR content voiced by a male (female) narrator began receiving content voiced by a female (male) narrator. T2 changed the narrator’s voice to no longer match the gender of the user. The matching or mismatching of the narrator’s and user’s genders allowed us to study the impact of the perceived expertise and/or socio-cultural dynamics on the outcomes of interest. The content was delivered in four different languages—English, Luganda, Runyankore, and Rutooro—using both male and female narrators. Farmers could call back and still access the advice for free if they missed the initial calls or wished to listen to previous messages. The duration of the experiment was eight weeks, after which the narrator’s gender was no longer based on the user’s gender. | Switching from a male to a female narrator of the message content increased the probability that female farmers picked up advisory calls, by 2.6 percentage points (pp) relative to a control mean of 71%. This switch had no significant effect on male farmers. Switching from a male to a female narrator increased the completion rate—defined as the likelihood of listening to at least 90% of the message—of male farmers by 3.1 pp (control mean: 69%) and of female farmers by 1.2 pp (control mean: 66%). The effect on male farmers diminished over time, whereas the effect on female farmers was sustained. Two caveats apply to using these insights in future service design work. First, the short-term nature of these effects may limit the potential for such a change to generate long-term improvements in farmer engagement. Second, because only two narrators of each gender were used for each language in the recordings, we cannot rule out the possibility that these results reflect a “narrator effect” rather than a true gender effect. | |
| Approaches to Asking Users for Their Location Information | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. Kenya’s 2010 Constitution replaced the former provincial and district administrative structures with a devolved system of 47 counties. PxD therefore tested four different approaches to asking platform users for their location information. We tested whether the approach affected the response rate of users and the corroboration of responses with known administrative boundaries. Asking about counties yielded higher response rates and corroboration rates than asking about districts. Using filtered lists classified more data, albeit at a slightly lower corroboration rate, than unfiltered text responses did. Lastly, increasing the number of location questions reduced the overall data quality, which suggests that collecting more granular administrative data has diminishing returns. | 2018 | Kenya | Kenya Ministry of Agriculture | Message framing, Service design | Completed | Short Rains | A/B test | 1403 | Treatment 1—(n = 1,999): Each recipient was asked first to enter their county as text, then to choose their constituency and ward from filtered lists. If their county was not classified, then they were asked to enter constituency and ward as text. Treatment 2—starting with county (n = 1,999): Each recipient received text questions about county, constituency, and ward. Treatment 3—starting with district, excluding ward (n = 2,000): Each recipient received text questions about district, division, location, and sublocation. Treatment 4—starting with district, including ward (n = 2,000): Each recipient received text questions about district, division, ward, location, and sublocation. | Fewer people answered a question about their district than people answered a question about their county, and a smaller proportion of these district replies were corroborated. Filtered lists were overall the best method as substantially more data were classified using filtered lists than using unfiltered text questions, although the corroboration rate was slightly higher when using unfiltered text questions. Increasing the number of questions lowered the corroboration rate as users were more likely to enter the administrative strata in the wrong order. In this context it is preferable to ask about location using county (current administrative structure) instead of district (older structure), and to ask using a limited number of filtered lists in order to classify more responses. | |
| The Effect of a Language Preference Question on Quiz Scores | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. To recruit farmers to the service, PxD worked with Safaricom (a large Kenyan phone company) to send SMS messages to owners of mobile phones in rural areas; the messages had a keyword in English or Swahili (“FARM” or “SHAMBA”) that farmers could use to register. Farmers who texted the keyword to the MoA-INFO shortcode were sent a registration survey. This experiment builds on a language prompt experiment “The Effect of a Language Prompt on Farmers’ Platform Engagement”, which tested whether offering users the option to switch languages affected registration, retention, and engagement with the MoA-INFO platform. That study found increased initial completion rates when users could choose their preferred language, but it did not find a sustained impact on engagement. This A/B test aimed to measure whether asking farmers about their preferred language affects their comprehension of the information in the registration survey content, as measured by their performance on a comprehension quiz. Farmers who had been sent a registration survey were randomly assigned to the treatment group, who received an SMS asking them which language they preferred, or the control group, who did not receive the language preference question. Approximately one thousand farmers were randomly selected to receive an SMS invitation to take a quiz to test their knowledge about Fall armyworm (FAW). This randomization was stratified by treatment status if the user had been offered the opportunity to switch languages in the registration survey, and language of registration message (English or Swahili), resulting in four groups of equal size ~250. Users who were given the option to switch languages scored slightly higher on the quiz when scoring only the questions for which they provided a response. The treatment had a slightly negative effect on quiz scores calculated by the number of correct responses out of all questions, whether or not farmers provided a response. These results are not statistically significant and the findings do not provide supporting evidence that the opportunity to switch languages has a positive effect on the FAW comprehension quiz scores. | 2018 | Kenya | Kenya Ministry of Agriculture | Communication technology, Message narration | Completed | Short Rains | A/B test | 1401 | The sample was stratified by treatment status and language of the original registration message, forming four groups of roughly equal size:
The treatment group received, as their first message, a question about their preferred language with a choice between English and Swahili. The control group was sent directly to the first question of the survey. The quiz contained four questions covering key topics related to FAW: recognizing signs of FAW, using early planting as a preventive measure, destroying FAW caterpillars and egg masses, and using pesticides. This design enabled testing for both the overall impact of the language-selection prompt and any differential effects by language. See more information on the experiment “The Effect of a Language Prompt on Farmers’ Platform Engagement” that this experiment builds on. | Overall 11.97% of users in the sample switched languages: 7.34% switched to Swahili and 4.63% to English. We find no notable differential effects by language, and no supporting evidence that the opportunity to switch languages has a positive effect on the FAW comprehension quiz scores. Farmers who received the SMS question about their preferred language were slightly less likely to reply to the SMS invitation to take the quiz, less likely to start the quiz, and had a lower test score, but none of these results were statistically significant. The proportion of people that started the quiz is higher than the proportion of people who accepted the invitation to take the quiz, i.e., people were more likely to reply to the first question of the quiz than to the quiz invitation. | |
| Framing of Location Requests | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. Farmer’s location information can improve the targeting and relevance of advisory messages, but collecting accurate location information using SMS messages has been a challenge. PxD tested whether different framings of a location request would affect farmers’ likelihood to respond. Two randomly selected groups of farmers were sent messages asking their location. One message was framed in terms of improving recommendations and the other message was framed in terms of fighting Fall Armyworm (FAW). The response rate was measured for both groups and was found to be significantly lower with the FAW framing. | 2018 | Kenya | Kenya Ministry of Agriculture | Communication technology, Message framing, Service design | Completed | Short Rains | A/B test | 1399 | The first group (n = 1,538) was sent the following message, which implied that the location data would allow the service to send improved recommendations: “In order to make better recommendations, we would like to know where your farm is. What county is your farm in?” The second group (n = 1,349) was sent the following message, which focused on the management of FAW: “To better fight Fall Armyworm, we would like to know where your farm is. What county is your farm in?” | Farmers were more likely to share their location data in response to the location request message framed in terms of improved recommendations compared to the message framed in terms of the fight against FAW. The messages with the improved-recommendations framing resulted in a 25% response rate, versus a 21% response rate to messages with the fight-FAW framing. The FAW message underperformed in both English (statistically significant at the 5% level) and Swahili (not statistically significant). | |
| Menu Access Rates for Different Menu Reminder Messages | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. PxD tested whether reminder messages—either general or content-specific—increase menu access rates, and which reminder message generates the most interest. A randomly selected group of platform users was sent a reminder with general or content-specific messages to access the menu. Farmers who received the messages were between 2 and 6 percentage points (pp) more likely to access the menu, with the message about the origins of Fall Armyworm (FAW) increasing the likelihood the most. | 2018 | Kenya | Kenya Ministry of Agriculture | Communication technology, Message timing and frequency | Completed | Long Rains | A/B test | 1397 | The sample consisted of 17,873 MoA-INFO users, with randomization conducted at the individual level. Users were divided into a control group (N = 11,920), which received no reminder message, and a treatment group (N = 5,953), which was split into four sub-groups. One of the treatment sub-groups (n = 2,982) received a general reminder, without specific content, encouraging the users to access the FAW menu. The other three sub-groups received topic-specific reminders about: detecting FAW (n = 994), managing FAW (n = 994), and the origins of FAW (n = 993). | Compared to the control group, all treatment messages significantly increased both the likelihood of accessing the menu and the total number of accesses. The most effective was the origins-of-FAW message, which led to a 6.15 pp increase in the probability of accessing the menu. The detecting-FAW message, general reminder, and managing-FAW message increased menu access by 4.23, 3.03, and 2.02 pp, respectively. The results are significant at the 1% level. Effects are significantly larger for farmers who actively engaged with the service even before this trial. | |
| The Effect of a Language Prompt on Farmers’ Platform Engagement | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. To recruit farmers to the service, PxD worked with Safaricom (a large Kenyan phone company) to send SMS messages to owners of mobile phones in rural areas, with a keyword in English and Swahili (“FARM” or “SHAMBA”) that they could use to register their phone number. Farmers who texted the keyword to the MoA-INFO platform were sent a registration survey. Safaricom sent messages in the language that users chose for the keyword to register their phone number. We tested whether giving users the option to switch languages affects the likelihoods of their registration on, retention in, and engagement with the system. When given the chance, 22% of users chose a different language from their keyword language. Having the option to switch the language increased the probability of completing the registration survey on the first day, but did not lead to a sustained increase in engagement. | 2018 | Kenya | Kenya Ministry of Agriculture | Communication technology, Message narration | Completed | Long Rains | A/B test | 1395 | This experiment tested whether prompting users to select a preferred language at the beginning of an Interactive Voice Response (IVR) call affects engagement. Participants were randomized into two groups:
Randomization was conducted at the individual level. The final sample comprised 97,091 participants. | From the treatment group, 22.64% of farmers receiving messages in Swahili switched to English, and 22.29% of farmers receiving messages in English switched to Swahili. Receiving the language prompt made users 3.7 percentage points (pp) more likely to complete the registration survey on the first day but less likely to interact further with the system. Across the full sample, treatment group users were 6.4 pp less likely to access the menu (statistically significant at the 10% level) and also less likely to access the FAW monitoring activity (not statistically significant). Receiving a first message about preferred language had no statistically significant effect on whether farmers opted-out of the platform. | |
| The Effect of an SMS Rating Survey on Platform Engagement and Practice Awareness | PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. Farmers are provided with four menu options: Pesticides, Managing Fall Armyworm (FAW), Detecting FAW, and FAW Origins and Lifecycle. Upon selecting a specific topic area, a farmer has a 25% chance of being asked to take a satisfaction survey via SMS. The survey asks the farmer to rate how useful the MoA-INFO platform is and if the farmer plans to follow the recommendations. Receiving the rating survey decreased the opt-out rate by 1.4 percentage points (pp) and decreased access to additional menu topics immediately following the survey by 6.1 pp. The pesticides menu had the highest average rating but the lowest likelihood of the recommendations being followed; the managing-FAW menu had the lowest average rating but the highest likelihood of the recommendations being followed. | 2018 | Kenya | Kenya Ministry of Agriculture | Communication technology | Completed | Short Rains | A/B test | 1392 | When users opted-in to a specific menu option of Pesticides, Managing FAW, Detecting FAW, or FAW Origins and Lifecycle, they were automatically enrolled in the experimental sample and had a 25% probability of being prompted to take a brief satisfaction survey. This survey asked the farmer two questions: (1) How useful is the information? (on a 1–5 scale, where 1 = not useful and 5 = very useful), and (2) Do you plan to follow the recommendations? (with response options of Yes, No, or Maybe). To avoid survey fatigue and repeated exposure, a label was assigned to the user’s profile when a user completed the survey for a given topic, to prevent future survey prompts in the same topic. Users not selected into the survey prompt formed the control group, while those prompted formed the treatment group. Random assignment was implemented at the individual level upon topic selection. | Of the 25% of farmers who randomly received an invitation to complete the satisfaction survey upon selecting a menu topic, 66% completed the survey. Receiving the survey decreased the opt-out rate by 1.4 pp (20%). On average, the platform was rated 3.93/5 by users, and the majority (58%) said they would follow the recommendations. By topic, when asked if they planned to follow the recommendations, farmers who selected the “Managing FAW” topic responded yes at the highest rate (62%); those who selected “Pesticides” were the least likely to do so (51%). The pesticides menu option had the highest average rating (4.11), whereas “Managing FAW” had the lowest rating (3.85). The trade-off is that farmers who received the SMS survey the first time they accessed the menu were less likely to access additional menu topics immediately following the survey, by 6.1 pp (15%). The majority of users (59.6%) accessed the menu only once. | |
| Kenya Fall Armyworm Trial 2019 | One Acre Fund (OAF) is an agricultural service provider that provides support for smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. PxD operates the MoA-INFO platform in collaboration with Kenya’s Ministry of Agriculture to provide free agricultural recommendations to farmers via SMS messages. In this project PxD and OAF provided information on Fall Armyworm (FAW) to OAF farmers via SMS. OAF invited its members to access information about FAW on PxD’s two-way MoA-INFO SMS platform. The OAF farmers who registered on the platform were randomly assigned to receive different volumes and types of messages. OAF conducted a follow-up phone survey after the farming season, which allowed us to quantify the effects of the service on farmer knowledge and practices. Treatment-group farmers who received push messages and reminders about the platform were 125% more likely to access the FAW menu compared to control-group farmers. Farmers’ knowledge about FAW was positively associated with the SMS service, although this effect was not statistically significant in most cases. Knowledge improvements were significant for some topics that control farmers understood at low levels. Similarly, the SMS intervention had (mostly insignificant) positive effects on farmers’ adoption of recommended practices. The probabilities of treatment farmers sharing the information with and recommending the platform to other group members were high. | 2019 | Kenya | One Acre Fund (OAF) | Communication technology, Pest management | Completed | Long Rains | A/B test | 1391 | OAF farmers were invited to register on the MoA-INFO platform in March 2019 at the beginning of the long rainy season in western Kenya. The invitations were sent to 296,252 farmers in 18,471 groups. Invited farmers were randomized into a control group and three treatment groups:
The randomization was conducted at the OAF farmer-group level. Farmers in the treatment groups received the various push messages from March to July 2019. After the SMS campaign was completed, OAF conducted a phone survey to gather information and feedback from a sub-sample of farmers, from July to September 2019. The survey sample was randomly drawn from farmers in the no-push group (C), info-push group (T1), and all-push group (T3). The trial also included a series of four smaller A/B tests implemented during the season referred to as “Blast experiments” which can be viewed: Blast Experiments: Names, Active Language, Proverbs, & Quiz Scores | We examined the impact of our SMS intervention on four groups of outcomes: (1) farmers’ use of the SMS platform, (2) farmers’ knowledge about FAW, (3) farmers’ practices of preventing, monitoring, and managing FAW, and (4) farmers’ information-sharing and satisfaction with the platform. For most outcomes, we observe the treatment effects in the direction that is consistent with our hypotheses that push messages would boost farmers’ use of the platform, increase farmer’s knowledge about FAW, and lead to a higher adoption of recommended practices. However, most effect sizes are modest and they are not always statistically significant. The following is a selection of these findings: 1. Farmers’ use of the SMS platform: Treatment-group farmers were 125% more likely to access the FAW menu compared to control-group farmers (37.8% of treatment-group farmers accessed the menu compared to 16.8% of farmers in the control group). This difference is statistically significant at the 1% level. 2. Farmers’ knowledge about FAW: The treatment group had a 1.3 percentage point (pp) increase in the proportion of farmers who answered at least one of the knowledge questions correctly and a 15.5 pp increase in the number of knowledge questions answered correctly. However, these are not statistically significant. 3. Farmers’ practices of preventing, monitoring, and managing FAW: Farmers in the control group and in the treatment groups had equal probabilities of observing FAW, at approximately 53%. 4. Farmers’ satisfaction with the platform: 92% of treatment farmers would recommend this SMS platform to their OAF groups. | |
| Rwanda Soil Health Trial 2020 | One Acre Fund (OAF) is an agricultural service provider that provides support for smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. This trial tested whether variation in SMS messages within farmer groups affected the adoption of recommended soil health inputs, including agricultural lime and fertilizer, by OAF farmers in Rwanda. Farmers from diverse-message groups received messages that were different from the messages received by their group members; farmers from same-message groups received the same messages as their group members did. We find that farmers from diverse-message groups were marginally less likely than farmers in same-message groups to order lime, although the difference was very small and only marginally significant after we accounted for multiple hypothesis testing. Diverse-message groups were no more likely than same-message groups to adopt fertilizer. We do not find differences in outcomes across the four message framings that we tested. These findings offer a counterpoint to earlier suggestive evidence from similar SMS trials in Rwanda (for example, the “2018 Rwanda Lime Trial”), which showed positive effects of message diversity within farmer groups. | 2019 | Rwanda | One Acre Fund (OAF) | Communication technology, Message framing | Completed | Season B | A/B test | 1390 | This experiment was designed as a follow-up to the 2018 Rwanda Lime Trial. The tentative finding from that trial was that the diverse-message groups were more likely to adopt lime than the same-message groups. In this follow-up experiment, we aimed to validate the 2018 result with greater statistical power. To do this, we randomized all OAF farmer groups for all the farmers in a group either to receive the same message (same-message group), or to receive different messages (diverse-message group). The randomization was stratified by district, and by whether the group had any 2019 lime adopters. In diverse-message groups, we randomized individuals to receive different messages, which were stratified by farmer group to ensure maximum diversity in each group. The messages were taken from the 2019 Rwanda Soil Health Trial, since these messages had been more thoroughly field tested than the 2018 messages had been. The messages were as follows: M1: Basic message “Hi [Name], use travertine, fertilizer and compost on your fields this season to get a better harvest.” All messages ended with “Buy travertine and fertilizer from Tubura!” | Farmers in diverse-message groups were marginally less likely than farmers in same-message groups to order lime, although the difference was very small (only 0.4 pp less, compared to the same-message group mean of 7.4%) and only marginally significant after we accounted for multiple hypothesis testing. We do not find differences in outcomes across the four message framings that we tested. We examined heterogeneity across groups, and find slightly better outcomes for newer farmers, although the differences are not significant. We also see slightly larger effects among farmers assigned to treatments in the previous year; again, this is not statistically significant. | |
| Rwanda Soil Health Trial 2019 | One Acre Fund (OAF) is an agricultural service provider that provides support for smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. We evaluated the effects of an SMS campaign in Rwanda that encouraged farmers to adopt recommended soil health inputs, particularly agricultural lime. We first randomized whether individuals in a farmer group received identical messages, diverse messages, or no messages. In the groups that were assigned to receive messages, we randomized individual farmers to receive no message, two messages, or four messages in a six-day time window. We find that the SMS campaign increased lime adoption by 12% overall but did not significantly affect fertilizer use. Groups that received diverse messages saw higher lime adoption, but this difference is not statistically significant. We find that farmers who received four SMS messages were more likely to adopt recommended inputs than those who received only two messages. | 2018 | Rwanda | One Acre Fund (OAF) | Communication technology, Message framing, Message timing and frequency | Completed | Season A | Impact Evaluation | 1389 | During the OAF enrollment period for the first agricultural season of 2019 in Rwanda (“A season”), we implemented an SMS campaign encouraging the adoption of recommended soil-health inputs. To test aspects of the campaign, over 80,000 farmers were assigned treatments at both the group and individual levels. First, farmer groups were randomly assigned at equal probability to one of the following arms:
Four types of messages were used:
Second, individual farmers in G1 and G2 were randomly assigned to one of the following groups:
Note that this message campaign design is different from that of the 2018 trial, in which messages were separated by three to four days over a two-week period. For further information on the previous trial, see Rwanda Agricultural Lime Trial 2018 | SMS messaging increased lime adoption by 12% (0.9 percentage points over the control group’s mean of 7.6%); such an increase is consistent with previous findings from the “Rwanda Lime 2018” trial. However, messages had no statistically significant effect on fertilizer adoption—likely because fertilizers are already widely known in the region and were not specifically mentioned in the messages—nor on total soil health input expenditure. While diversifying the message content appeared to boost input adoption, these differences were not statistically significant. We find that farmers who received four SMS messages were more likely to adopt recommended inputs than those who received only two messages. However, this may also be influenced by receiving messages closer to the deadline, or on more beneficial days of the week, in addition to message frequency. Finally, we observe imprecise, positive spillover effects to farmers who did not receive any messages; the observed magnitudes were well-aligned with previous findings. | |
| Kenya Repayment Trial 2019 | One Acre Fund (OAF) is an agricultural service provider that provides support for smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. OAF regularly tests different solutions to improve repayments. One such approach is outreach by call-center field officers (FOs) to struggling farmers and their group leaders (GLs), reminding them of the group-liability structure. This outreach encourages the farmers to make a payment to get back on a healthy repayment path. An important aspect of the calls is asking farmers if they would like to pledge to pay a certain amount by the end of the following week. On average, about half of the farmers make a pledge, and OAF shares this information with FOs, who can then follow up and enforce this informal commitment device. In the previous year OAF ran a “Kenya Repayment 2018 trial” to test the effect of FO calls to farmers; this trial found suggestive but statistically insignificant results that calls are effective at increasing repayment. In the 2019 long rainy season, we ran another trial in Kenya to test this intervention. In this second trial, we find that calls to farmers had no effect on overall repayment rates. | 2019 | Kenya | One Acre Fund (OAF) | Communication technology | Completed | Long Rains | Impact Evaluation | 1388 | To evaluate the effect of the outreach calls, we ran a clustered randomized control trial in which farmer groups were randomly assigned to one of the experimental arms in three stages. First, 75% of farmer groups were assigned to receive calls to farmers reminding them that they had not yet completed their loan repayment (treated farmer groups) and 25% were assigned to the control group. Second, half of the treated farmer groups were assigned to also receive calls to the GLs, with information about how many group members had not yet completed their loans. Third, farmer groups were independently randomized for sharing a farmer’s pledge with the OAF field team; 10% of groups were randomly selected to not have their farmers’ pledge information shared. This third component allowed us to isolate the impacts of the calls themselves from the possible impact of additional focus on treated clients by the OAF field team that might result from sharing the pledge. Treatment groups were randomly ordered. Each week, the OAF team drew groups from the randomly ordered list, and farmers from these groups who fell below the healthy repayment path that week were called. In addition, after the initial deadline, GLs who had completed their own loan were also called if they had struggling clients in their group. For further information on the previous trial, see Kenya Repayment 2018 Trial | Calls to farmers had no impact on overall repayment rates (point estimates are small and insignificant). We estimate that calls to GLs increased their repayment by the initial deadline by 11 percentage points, but this result is no longer statistically significant after correcting for multiple hypothesis testing. Using baseline repayment percentages, we do not find any subset of the non-GL clients that significantly benefitted from the calls. The calls were much more expensive than SMS messages, so the program was likely not cost-effective. | |
| Kenya Down Payment Trial 2019 | One Acre Fund (OAF) is an agricultural service provider that provides support for smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. In this trial, OAF and PxD ran an experiment to test whether varying message content could improve an SMS program designed to nudge farmers to complete the OAF down payment by the deadline. We hypothesized that using diverse content and framings will increase the chances of reaching a farmer with a message that they find persuasive, and that sending different messages tailored to the times in the prepayment period will be particularly effective. To test this, we selected promising message styles from the previous year’s trial “Kenya Down Payment Trial 2018”. Farmers were divided into a control group, which received the same, randomly-assigned message three times, and a treatment group, which received all three messages in random order. We do not find a statistically significant difference in the likelihood of completing the down payment between farmers who were sent the same message and farmers who were sent different messages. In a context where farmers receive messages that are different from the messages of their fellow group members, there may be little or no additional benefit in sending varied messages to individual farmers. | 2018 | Kenya | One Acre Fund (OAF) | Communication technology, Message framing, Message timing and frequency | Completed | Long Rains | A/B test | 1387 | We developed three different messages to encourage farmers to make the down payment: Farmers were randomly assigned into a control group, which received one of three messages sent three times, and a treatment group, which received all three messages in random order. Treatment Arms: We randomized a list of farmers who had not prepaid by December 7, 2018. The sample included all farmers with unique global client IDs and phone numbers on the OAF database. Duplicates of these variables were dropped randomly, and group leaders were excluded from the sample. The total sample was 245,467 farmers. For further information on the previous trial, see Kenya Down Payment Trial 2018 | Compared to sending identical messages, sending different messages showed minimal effects on farmer down-payment rates. Although we see small differences in the effectiveness of different message orders in the treatment group, none of the differences are statistically significant at the 5% level. Differences in the effectiveness of the three different messages sent to T0 sub-groups were very small, as the best overall sub-treatment was less than 1 percentage point (pp) better than the worst. We can say with 90% certainty that the overall difference between the varying-message and the identical-message groups was not larger than 0.7 pp, which is a very small effect size. | |
| Kenya Repayment Trial 2018 | One Acre Fund (OAF) is an agricultural service provider that provides support for smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. OAF’s credit program requires all group members to complete repayments to qualify for the loan in the following season. A simple model of group-liability lending suggests that informing members about the group’s progress toward repayment either spurs or reduces individual repayment. In a block randomized controlled trial with nearly 300,000 OAF members, we tested how SMS message reminders about the repayment status of the individual and the group affect the farmers’ loan repayment performance. We find that the effects of SMS message reminders about repayment status are heterogeneous. Reminding borrowers about their own repayment status increased the probability of on-time repayment; informing borrowers who had paid off their loans early about their group’s repayment status had, on average, a small but significant adverse effect on the repayment performance of their group members. These findings suggest that peer monitoring in groups may backfire in underperforming groups, by lowering the individual’s incentive to repay, and that individual messages are more effective in promoting timely repayment. | 2018 | Kenya | One Acre Fund (OAF) | Communication technology, Message framing | Completed | Long Rains | A/B test | 1384 | In February 2018, 291,000 farmers in over 40,000 farmer groups located across 1,500 sites (a site is a geographic division supervised by one program field officer) were block randomized into three equally sized experimental groups based on group size, site, and the percentage of group members that had already paid at the time of randomization. Groups were assigned to receive no reminders (C), reminders about individual repayment (T1), or reminders about individual and group repayment (T2). Of the farmers in the groups assigned to receive reminder messages (i.e., T1 and T2), two-thirds were randomly selected to receive individual treatment with direct messages (treated farmers). OAF implemented two waves of message campaigns. In the first campaign, starting on July 5, messages were sent three times a week to treated farmers, to encourage full repayment by the early date of July 22. In the second campaign, weekly reminders about repayment were sent to treated farmers in the month preceding the official deadline, which was September 2. Throughout the experiment, only treated farmers received individual reminders. The only message untreated farmers could ever receive was a group reminder, and they would only receive one if they had completed repayment of their own loan and still had members in their group that had yet to finish repayment. | Individual SMS messages significantly increased early repayment rates; the individual messages boosted completion by the early deadline by 3.9 percentage points (pp) from 27.4% to 31.3%, and by the later deadline by 1.5 pp from 75.5% to 77.0%. When the repayment deadline was extended by three weeks during the trial year, individual messaging effects diminished to just 0.3 pp, with no significant group-level effects by the extended deadline. By contrast, group reminders proved ineffective or possibly counterproductive—farmers in groups that received group reminders were 0.4 pp less likely to complete loans by the official deadline, compared to those receiving only individual reminders, although this effect was only marginally significant. Further sub-group analysis reveals that this adverse effect was driven by underperforming groups based on the average loan repayment percentage in their group. While these results are not significant, the general trend would be consistent with the observation that informing group members that their fellow members are struggling to repay might reduce the incentive to repay individually. However, in cases where the group is reasonably close to completing repayments, these messages may be an effective way to facilitate coordination. These findings indicate that individual loan status reminders, but not group loan status reminders, can support OAF program performance. Although individual loan reminders do not affect the final loan repayment status, increasing the proportion of farmers who complete early repayments can reduce the cost of loan monitoring and allow extension workers to invest more time in onboarding farmers for the next season. | |
| Rwanda Agricultural Lime Trial 2018 | One Acre Fund (OAF) is an agricultural service provider that provides support for smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. In this experiment we examined the effects of an SMS campaign that promoted the adoption of agricultural lime (a relatively new input) by Rwandan farmers, in a group-based credit and extension program. The campaign sent messages to farmers organized in groups, and we experimentally varied the message diversity and intensity, as well as the message content, framing, and repetition. On average, receiving SMS messages increased the farmer’s likelihood of purchasing lime through the program by 20% over the adoption rate of 3.4% in the control group. The SMS campaign also had a small and marginally significant effect on the likelihood of lime adoption by farmers who do not own phones; this effect suggests the presence of spillover effects. Further analysis provides tentative evidence that sending diverse messages, instead of identical messages, to farmers within a group is more effective in increasing the likelihood of lime purchase. The overall treatment effect estimated for the full sample of phone owners and non-owners for groups that received diverse messages is twice as large as the estimate for those that received identical messages. An additional SMS message encouraging farmers to share information had no spillover effect. | 2017 | Rwanda | One Acre Fund (OAF) | Communication technology, Message framing | Completed | Season A | A/B test | 1382 | In order to estimate the effect of SMS messages on travertine (agricultural lime) adoption, we used a randomized controlled trial. The randomization had different treatment arms and they varied along different lines. Group Randomization: SMS Variation: T1 Is a basic message: Many fields in Rwanda have acidic soil and need TRAVERTINE to increase yields. Order from TUBURA now. Framing: Frequency: Social Nudge: For further information, see Fabregas et al., 2024. | Messages increased lime purchases by 0.7 percentage points, a 20% increase over the control mean of 3.4%. Estimated spillover effects are positive but insignificant and small in magnitude. Adoption of recommended practices is marginally higher in groups that received different messages; although only marginally significant at the 10% level, this suggests that there is a possibility of increased information sharing. The overall treatment effect estimated for the full sample of phone owners and non-owners for groups that received diverse messages is twice as large as the estimate for those that received identical messages. An additional SMS encouraging farmers to share information had no spillover effect. | |
| Kenya Down Payment Trial 2018 | One Acre Fund (OAF) is an agricultural service provider that provides support for smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. This trial focused on identifying SMS nudges that meaningfully increase the rates of farmers qualifying for the OAF program to receive inputs on credit. We examined early qualification, which happens when a farmer completes the down payment of 500 KES by an early date to qualify for the loan. Early down payment offers two key advantages: It helps cash-constrained farmers secure program qualification before the Christmas period, which has increased spending needs, and it extends the loan repayment timeline once farmers qualify, thus potentially improving their repayment rates. We tested multiple SMS messaging strategies to encourage farmers to complete the down payment by an early date. Sending SMS reminders significantly increased down payment rates, compared to not sending messages. We find no meaningful differences in the effectiveness of different message framings or timing. | 2017 | Kenya | One Acre Fund (OAF) | Communication technology, Message framing | Completed | Long Rains | A/B test | 1381 | Farmers received either no message or one of six main treatments. There were several sub-treatments in several of these treatment arms. Experimental Design: Three cross-randomizations tested the message framing: The timing of the messages was randomized independently. There were four main treatments for message timing: | SMS reminders sent to farmers significantly increased their eventual qualification for the OAF program by 1.7 percentage points. We do not find significant differences in effects across different message types, with the exception that the “Talk to your GL” message, which simply referred farmers to their GL, was ineffective. Including the deadline in messages significantly improved farmers’ qualification. Messages to GLs and field officers did not significantly affect qualification. Receiving six messages had a marginally significant higher point estimate than receiving only three messages did. Treatments with three messages only were not significantly different in prepayment or qualification rates; however, receiving messages in the last three weeks resulted in farmers prepaying later, as we would expect. | |
| Motivational Messages for Extension Workers in Rwanda Tree Program 2018 | One Acre Fund (OAF) is an agricultural service provider that supports smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. Governments in low-income countries rely on embedded community agents to provide frontline services in sectors critical for development such as education, health and agriculture. Understanding how best to motivate these agents, in settings where oversight might be difficult, is critical to improving development outcomes for the communities they serve. OAF, in collaboration with PxD, conducted a field experiment to evaluate the effect of phone-based motivational messages on the performance of agriculture extension agents in Rwanda. The extension agents were volunteer Farmer Promoters (FPs) at the village level, and paid socio-economic development officers (SEDOs) employed by the government at the cell level (administrative unit in Rwanda one level up from the village). Agents were tasked with mobilizing farmers for a nationwide tree-distribution agroforestry campaign that encouraged farmers to sign up to receive nursery trees and plant them on their farms. We implemented an SMS campaign to nudge agents to register farmers for the campaign and ensure that the farmers arrived on the tree-distribution day. The experiment tested the relative effects of messaging FPs, messaging SEDOs, or messaging both the SEDO and FP, for the village in question. We identified the effects of the SMS nudges on FP performance by the share of their target number of farmers who arrived on the tree-distribution day. We find that direct motivational messages to the FP village-level extension agents increased the farmer turnout for the campaign by 5 to 7 percentage points (pp) of the fraction of the target met over the control mean of 90%. Motivational messages sent to SEDO cell-level extension agents had no effect. Our findings demonstrate that non-financial motivational nudges aimed at frontline service-provider agents can improve program outcomes in developing country contexts. Our findings also highlight the potential of mobile phones to improve the delivery of agriculture extension services. | 2018 | Rwanda | One Acre Fund (OAF) | Communication technology, Extension agents, Message framing | Completed | Season A | Impact Evaluation | 1380 | During the campaign registration period (August–October 2018) FPs were tasked with both mobilizing farmers in their village to register for the tree-distribution campaign and ensuring that registered farmers arrived on the distribution day of the campaign. OAF, in collaboration with PxD, implemented an SMS campaign to nudge FPs and SEDOs to register farmers for this campaign. This experiment tested the relative effects of messaging FPs directly to remind them about the campaign, messaging SEDOs about the campaign, or messaging both the relevant SEDO and the FP for the village in question. Using the randomly assigned variation in which the FPs and SEDOs received the messages, we identified the effects of SMS nudges on FP performance by the share of their target number of farmers who arrived on the tree-distribution day. Our sample was drawn from a subset of the villages receiving trees during the 2018 tree-distribution campaign. We randomly drew 522 of the cells in the government database of SEDOs to form the sample frame. There were a total of 4,590 villages in the chosen cells and 1,418 of these villages had FPs whose phone numbers were not in the database. We designated these FPs as “no phone FPs” and included them in all appropriate analyses. The remaining 3,172 villages with FPs whose phone numbers were in the government database formed the sample of FPs we randomized. We randomly assigned cells (and therefore SEDOs) into one of three experimental arms: We cross-randomized the 3,172 FPs who had phone numbers in the government database into one of two groups. Randomization was not stratified by cell treatment status. | Motivational SMS messages to village-level extension agents, FPs, increased the number of farmers mobilized, as a fraction of the village’s target, by 5 to 7 pp over the control mean of 90%. Messages to cell-level extension agents, SEDOs, did not affect overall farmer mobilization. Coefficients on the SEDO treatment dummy variable range from 1 to 3 pp of the villages' overall target, but are not significantly different from zero, in all models. These results suggest that digital messaging can improve the performance of village-level extension agents who otherwise may receive limited feedback or encouragement. | |
| The Impact of Digital Extension Messages on the Prevention and Management of Fall Armyworm | Fall armyworm (FAW) is a pest that spread from the Americas to sub-Saharan Africa in 2016. It is a fast-reproducing species that causes substantial crop damage. PxD and the Centre for Agriculture and Bioscience International (CABI) implemented an SMS campaign in four provinces (Southern, Luapula, Central, and Eastern) of Zambia using a digital platform managed by the Zambian Ministry of Agriculture to provide smallholder farmers with timely advice on how to prevent and manage FAW infestations throughout the 2019–2020 season. We evaluated the impact of delivering digital extension messages on FAW prevention and management via the Zambia Integrated Agricultural Management Information System (ZIAMIS) platform to farmers registered for Zambia’s Farmer Input Subsidy Program (FISP). Intervention messages covered FAW monitoring, cultural pest control practices, preventive methods, and correct use of pesticides and fertilizers. We used follow-up questions to evaluate farmers’ actions based on whether they spotted FAW and used pesticides. Results show that farmers in the treatment group had significantly higher scores on both FAW knowledge and recommended practice adoption indices. The estimated treatment effects do not vary significantly across gender or SMS use frequency. | 2019 | Zambia | CABI, Smart Zambia Institute, Zambia Ministry of Agriculture | Communication technology, Pest management | Completed | Rainy Season | Impact Evaluation | 1371 | Camps were randomly assigned to either treatment (n = 105) or control (n = 68) groups from a list of high-FAW-risk areas, stratified by province and camp size. We sent messages to all the farmers in the treatment camps who were registered as FISP beneficiaries for the 2019–2020 agricultural season. From December 2019 to February 2020, we sent a total of 39 messages to 86,244 farmers in treatment camps across four provinces (Central, Eastern, Southern, and Luapula). Messages covered FAW monitoring, cultural pest control practices, preventative methods, and correct use of pesticides and fertilizers, and were delivered in Bemba, Nyanja, or Tonga languages, based on camp-level language assignments that the Ministry of Agriculture provided. The survey sample comprised the 3,028 FISP-registered farmers on the ZIAMIS platform who were reached via phone and consented to participate in the survey. We asked farmers a maximum of four questions about their actions, depending on whether farmers spotted FAW and used pesticides. | The intervention led to significant improvements in farmers’ knowledge of FAW and their self-reported adoption of recommended management practices. We constructed simple knowledge and action indices to capture the proportion of relevant questions each respondent answered correctly. The treatment group had higher scores on both the knowledge quiz and the action index (measured as the percentage of correct answers for the five quiz questions). Treatment farmers scored on average 1.75 percentage points (pp) higher on the knowledge quiz (68.25% compared to 66.50% in the control group). Similarly, treatment farmers scored 3.67 pp higher on the recommended actions index (82.27% compared to 78.60% in the control group). We performed heterogeneity analysis to see if the effect of treatment varies by the gender of the farmer or by the frequency of SMS use. We found no significant differences, suggesting that the treatment effect is the same for men and women alike, and high-frequency and low-frequency users of SMS. | |
| Messaging Approaches to Promote Nutritious Vegetables | One Acre Fund (OAF) is an agricultural service provider that supports smallholder farmers in Africa in accessing agricultural inputs, training, and markets, to help the farmers increase their harvests and income. PxD and OAF began collaborating in 2016 on efforts to increase adoption of agricultural inputs and improve OAF operations in Kenya and Rwanda. Micronutrient deficiencies are widespread in rural Kenya. According to the Kenya National Micronutrient Survey conducted in 2011, 83.3% of preschool-age children in rural areas suffered from zinc deficiency, and 26.3% from anemia. Deficiencies in key micronutrients like iron and zinc can hinder growth and cognitive function and are major contributors to child and maternal mortality in the developing world, particularly in sub-Saharan Africa. In partnership with OAF, we evaluate one approach to addressing this issue: an SMS campaign informing OAF farmers about the agronomic and nutritional benefits of zinc-fortified beans and nutritious vegetables. OAF offers the opportunity for farmers to buy these seed varieties on credit. We find that SMS messages increased adoption of zinc-fortified beans and recommended vegetables by 1.8 and 1.0 percentage points (pp), respectively. These increases constitute increases over the control group of 89.3% (control mean 2%) and 3.4% (control mean 29.2%) in each recommended input. Based on the cost of SMS dissemination at OAF, we estimate that the intervention increased adoption at a cost of $0.57 and $0.97 per additional farmer adopting zinc-fortified beans and recommended vegetables, respectively. Furthermore, we find significant differences in adoption outcomes between different message framings: Content that emphasized agronomic properties and yield-potential was particularly effective at encouraging bean adoption, while messaging that focused on preventing anemia was particularly effective at encouraging vegetable adoption. We also tested if varying messages, both over time and across neighboring farmers, could facilitate social learning and increase adoption, but we find no evidence that message variation increased adoption. Lastly, we explore heterogeneity by gender, and find that, while adoption of zinc-fortified beans was significantly higher among women in the control group, men increased their adoption more than women did as a result of the treatment; we do not find significant gender heterogeneity in vegetable adoption. | 2019 | Kenya | One Acre Fund (OAF) | Communication technology, Gender, Message framing, Message timing and frequency, Social learning | Completed | Long Rains | Impact Evaluation | 1359 | The sample of 386,467 farmers, from 53,891 OAF farmer groups, was randomized into treatment (80%) or control (20%). Treated farmers received two messages, one about zinc-fortified beans (KMR 13) and one about vegetables, each week for three weeks. Messages were varied in two dimensions. First, we randomly assigned farmers to receive either identical messages about each crop over three weeks or differently framed messages about each crop emphasizing, for example, anemia prevention, availability of training, or benefits for children during the message campaign. Second, we randomized message variation at the group level: In some groups, each farmer in a group received the identical message in any given week; in other farmer groups, the message content was randomized across members. This created four experimental groups. At the individual level, we tested which is more effective: sending different messages or focusing on reiterating and reinforcing the same content by repeating the same message. Additionally, we used a phone survey to measure whether message variation within groups led to information-sharing and discussion about the recommended products between group members, and ultimately to adoption of input from OAF. Lastly, in order to increase conversation within groups and increase the likelihood that farmers in different-message groups would realize that their group members had received different content, we sent a social-nudge message to half of all treated farmer groups. The message encouraged farmers to share the messages with their group members, and we evaluated its effect. The message texts were as follows: Beans 1 Nutrition: “Hello [Name]! FAIDA (NUTRITIOUS) BEANS have important vitamins and minerals for everyone’s health. Try 1/4 acre from OAF this season for only KES 1250!” Vegetables 1 Nutrition: “Hi [Name]! Many Kenyans are at risk of anemia! OAF is offering sukuma, spinach, saga, and managu, which prevent anemia and add strength, for a low price.” | The SMS campaign increased the adoption of KMR 13 beans and recommended vegetables by 1.8 pp (89.3% over the control mean of 2%) and 1.0 pp (3% over the control mean of 29%), respectively. Across our sample, these effects imply that the program led to an estimated 4,965 additional KMR 13 adopters and an additional 2,923 adopters of the recommended vegetable varieties, at an estimated cost of US$5,654 to send the messages. With simple back-of-the envelope calculations, we estimate that the cost per additional KMR 13 adopter was $0.57 and the cost per additional vegetable adopter was $0.97. With the bean messages, the agronomic message led to significantly higher bean adoption than either of the other messages, and receiving the same message three times was marginally better than receiving three different bean messages over the course of the campaign. With the vegetable content, the message emphasizing that “children who eat leafy vegetables grow strong and perform better at school” had no effect on vegetable adoption. We do not find any evidence that varying message content, either within groups or over time, increased input adoption. Regarding KMR 13 bean adoption, all four groups are very similar, ranging by no more than 0.1 pp. Results for individual-level message variation were also insignificant. Furthermore, we find no evidence that the messages affected the amount of information sharing, which was an upstream indicator measured in several different ways in our phone survey. We do not find any significant heterogeneous effects by gender in vegetable adoption. | |
| Intensive Training to Use the Krishi Katha Service | PxD is working with the West Bengal Accelerated Development of Minor Irrigation Project (WBADMI) to implement a mobile phone-based extension system, Krishi Katha, for smallholder farmers belonging to the Water User Associations (WUAs) formed under the ADMI project across West Bengal. The service uses a two-way Interactive Voice Response (IVR) platform with “outbound” push calls and an “inbound” hotline service. This experiment tested whether training farmers to use the Krishi Katha inbound service, and reminding them how to use it, improves the outcomes of service engagement, knowledge about pesticides used to tackle various pests and diseases, and adoption of recommended practices involving seed treatment and fertilizer application. Farmers were randomly assigned to three treatment arms at the WUA level so that some farmers had access to the inbound service only, some had access to both inbound and outbound services, and some received an additional package of intensive training and encouragement interventions. We find that the intensive training interventions significantly improved farmers’ use of the inbound service, but did not improve knowledge and adoption outcomes. | 2019 | West Bengal, India | ADMI | Agricultural management advice, Communication technology, Message narration, Message timing and frequency, Service design | Completed | Kharif | A/B test | 1263 | Farmers were randomly assigned to three treatment arms at the WUA level: T1 “Inbound only” (n = 99 WUAs): Farmers had access to the inbound service only, meaning that they could call into the Krishi Katha service, but did not receive the weekly advisory push calls. This group was the control group. T2 “Inbound and outbound” (n = 175 WUAs): Farmers had access to the inbound and outbound services, meaning they could call into the Krishi Katha service and also received weekly advisory push calls. T3 “Inbound and outbound + Intensive training” (n = 178 WUAs): In addition to the inbound and outbound services, farmers received a bundle of intensive training and encouragement interventions including:
We used PxD administrative data to measure farmers’ pick-up and listening rates for the outbound service and farmers’ access to features in the inbound service from July 1, 2019 to November 27, 2019. We conducted a baseline survey of 1,067 farmers prior to the intervention to measure their initial knowledge and adoption levels, and then an endline survey of 1,739 farmers in December 2019 to measure their knowledge and adoption rates. | We find that the interventions in the T2 “Inbound and outbound” and T3 “Inbound and outbound + Intensive training” groups, when compared to the T1 “Inbound only” control group, led to a statistically significant positive effect on farmers’ use of the inbound service. The intensive interventions in T3 generated a greater impact on farmer engagement than T2 interventions did, with higher use of the inbound service by T3 farmers than by T2 farmers. T3 farmers in the intensive training group were 11 percentage points (pp) more likely to call into the inbound service than farmers in the T1 control group, which had 28% of farmers calling in on average. T2 farmers were 2 pp more likely to call in, even though they did not receive dedicated training. Similarly, farmers from the T3 intensive training group were 6.5 pp more likely to ask a valid question compared to 1.5% of T1 control farmers. T2 and T3 groups had a higher probability of making an unsuccessful call (blank call) by 12 pp and 18 pp respectively (baseline proportion: 19%). A potential explanation for this result is that interventions in T2 and T3 made farmers more interested in the Krishi Katha service, so more of them dialed in to try it out. Contrary to the objective of the intervention, farmers in the T2 and T3 groups were slightly less likely to answer the knowledge questions correctly in the follow-up survey compared to farmers in the T1 group, although these effects were not statistically significant. T2 and T3 farmers were also slightly less likely to report adopting recommended practices, relative to T1 farmers. Due to the technical nature of the advisory recommendations about fertilizers and which pesticides to use and which to avoid, we speculate that farmers in T2 and T3 may have been overwhelmed by the quantity and complexity of the information they received with the interventions. | |
| Impact Evaluation of Ama Krushi | PxD operates Ama Krushi, a free agriculture information service delivered over mobile phones, in collaboration with the State Government of Odisha Department of Agriculture, using a two-way Interactive Voice Response (IVR) platform with “outbound” push calls and an “inbound” hotline service. Ama Krushi provides customized and real-time agricultural advice, including weather-based advisories, pest- and disease-management guidance, and best-practice advisories for soil health and nutrient management. Weekly advice is dynamically customized based on the common problems, such as pest outbreaks, that farmers report via the hotline. By June 2022, the service was reaching over 3.2 million farmers and covered 28 value chains, including several crops, animals, and fisheries. We evaluate the impact of the Ama Krushi digital agricultural advisory service at scale. We randomized the rollout of the service to 13,675 rice farmers in five districts, and measured the impact on agricultural outcomes using both survey and remote sensing data. Using survey data, we find that access to the digital service led to significant improvements in farmers’ knowledge and adoption of recommended practices, a modest increase in rice yield and harvest, and a large reduction in the likelihood of rice crop loss, on average. Further analyses suggest that the treatment impact is concentrated in areas hit by certain types of weather shocks; the treatment increased harvest by up to 9% and reduced severe crop loss by up to 21% in affected areas. We used vegetation indices (VIs) to construct an objective yield measure for all farmers in the study sample and confirm that our key survey results are robust against differential attrition, reporting biases, and survey sample selection. While the VI-predicted yield provides valuable validation of survey results, our analysis highlights the need for methodological improvements in the effective application of remote sensing data to measure program impacts on agricultural outcomes. | 2020 | India, Odisha, India | Government of Odisha, J-PAL | Agricultural management advice, Communication technology, Measurement methods, Weather information | Completed | Kharif | Impact Evaluation | 1252 | In 2021, we used a random walk approach to recruit 13,675 rice farmers, comprising 5,204 Cohort 1 farmers and 8,471 Cohort 2 farmers, and conducted an in-person baseline survey with them. Recruited farmers were randomly assigned to the treatment or control group with equal probability. Farmers in the treatment group were provided access to the Ama Krushi service; farmers in the control group were not. Cohort 1 and 2 farmers were invited to register for the service at the beginning of the Kharif season of 2021 and 2022, respectively. Cohort 1 farmers were followed up twice, at the end of the Kharif seasons of 2021 and 2022, to collect farmers’ self-reported data on agricultural knowledge, practice adoption, rice yield, harvest sales, cultivation costs, and crop losses. We used VIs to construct an objective yield measure for all farmers in the study sample. Read full working paper: Cole S., Goldberg J., Harigaya T., Zhu J. (2025) | Access to the digital service led to significant improvements in farmers’ knowledge and adoption of recommended practices, a modest increase in rice yield and harvest, and a large reduction in the likelihood of rice crop loss, on average. Analyses suggest that the treatment impact is concentrated in areas hit by weather shocks, such as excess or inadequate rainfall; the treatment increased harvest by up to 9% and reduced severe crop loss by up to 21% in affected areas. One key advantage of digital services like Ama Krushi is the extremely low delivery cost. We estimate that, for every dollar invested in the service, Ama Krushi generates benefits to farmers in the range of $12–19. Using the VIs-constructed yield measure for all farmers in the study sample, we confirmed that our key survey results are robust against differential attrition, reporting biases, and survey sample selection. While the VI-predicted yield provides valuable validation of survey results, our analysis highlights the need for methodological improvements in the effective application of remote sensing data to measure program impacts on agricultural outcomes. | |
| Adding Menu Replay if No Option is Selected (ATA Experiment 102) | PxD is partnering with Ethiopia’s Agricultural Transformation Agency (ATA) to help improve the effectiveness of their voice-based mobile-phone advisory service, the 8028 hotline, by conducting continuous iterations and experiments, as well as by making suggestions for improvements to and customization of the service. The service has millions of registered farmers and represents the first in Africa to be maintained by a government entity at such a large scale. The 8028 hotline Interactive Voice Response (IVR) system uses phone key navigation. If a user is inactive for 10 seconds in any menu, then the system hangs up automatically. Users’ inactivity could be due to their difficulty in using the system (e.g., digital illiteracy) or because the options are read too quickly and the user has not yet decided which menu to access. We implemented an intervention to replay the menu if no option is selected in 10 seconds, for randomly selected farmers. We find that this feature significantly increased the probability of users accessing advisory content for the users affected by the treatment, meaning users assigned to the treatment group who did not make a menu selection within 10 seconds. | 2017 | Ethiopia | Ethiopian ATA | Communication technology | Completed | _N/A | A/B test | 1247 | 8028 hotline users (n = 160,000) were randomly assigned to either the control group or the treatment group. If a user did not make a selection within 10 seconds of the menu options being played, then: Control group: The system automatically hung up (status quo). We used administrative platform data to measure the user-engagement outcomes of language selection and content access. The experiment was implemented for one month from November 29 to December 31, 2017. Study publication forthcoming. | Automatic replay of the menu led to modest and statistically significant increases in the proportion of all users in the treatment group who selected a language (1 percentage point, pp) and accessed content (1.5 pp) in the first call after the intervention was implemented (p < 0.01). These effects are concentrated in less than 10% of treatment group users who did not make a menu selection within 10 seconds (the other 90% made a menu selection). For this 10% of users affected by the treatment, the intervention during the first call led to a 16.7 pp and a 14.3 pp increase in language selection and content access, respectively. Over time with more calls, these effects decreased. Overall, the effect of the treatment is substantive and statistically significant on the users affected by the treatment, who show a 4 pp increase in content access. |
The PxD Experiment Registry documents our design experiments and impact evaluations—from simple A/B tests to large-scale randomized impact evaluations. It captures experiments we've conducted on our own services and with partners, measuring how specific service design changes affect outcomes and the overall impact of digital agriculture services. The Registry is searchable, filterable, and exportable, and is designed as an open resource to share learnings with others building digital agricultural services. For questions or publishing inquiries, contact info@precisiondev.org.